All indexers are unavailable due to failures - In Radarr everything works fine

Sonarr version (exact version): 3.0.5.1144
Mono version (if Sonarr is not running on Windows): 5.20.1.34
OS: Synology
Description of issue: All indexers are failing for Sonarr, but for Radarr the same indexers have no issues. Recently updated the Synology package.

This is an error I spotted in the log: 22-8-8 13:31:25.3|Warn|Newznab|Nzb.su Error: TrustFailure (Authentication failed, see inner exception.): 'https://api.nzb.su/api?t=caps&apikey=(removed)

Part of the log below. I feel stupid, but couldn’t find the attachment option to upload a text file with the full log.

v3.0.5.1144] NzbDrone.Common.Http.UnexpectedHtmlContentException: Site responded with browser content instead of api data. This disruption may be temporary, please try again later. [http://thexem.de/map/allNames?seasonNumbers=True&origin=tvdb]
  at NzbDrone.Common.Http.HttpClient.CheckResponseContentType (NzbDrone.Common.Http.HttpResponse response) [0x0002a] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Common.Http.HttpClient.Get[T] (NzbDrone.Common.Http.HttpRequest request) [0x00008] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Core.DataAugmentation.Xem.XemProxy.GetSceneTvdbNames () [0x0003c] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at NzbDrone.Core.DataAugmentation.Xem.XemService.GetSceneMappings () [0x00000] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at NzbDrone.Core.DataAugmentation.Scene.SceneMappingService.UpdateMappings () [0x0002f] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>301 Moved Permanently</title>
</head><body>
<h1>Moved Permanently</h1>
<p>The document has moved <a href="https://thexem.info/map/allNames?seasonNumbers=True&amp;origin=tvdb">here</a>.</p>
</body></html>


22-8-10 11:54:31.2|Error|X509CertificateValidationService|Certificate validation for https://services.sonarr.tv/v1/scenemapping failed. RemoteCertificateChainErrors
22-8-10 11:54:31.2|Error|SceneMappingService|Failed to Update Scene Mappings

[v3.0.5.1144] System.Net.WebException: Error: TrustFailure (Authentication failed, see inner exception.): 'https://services.sonarr.tv/v1/scenemapping' ---> System.Net.WebException: Error: TrustFailure (Authentication failed, see inner exception.) ---> System.Security.Authentication.AuthenticationException: Authentication failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
  at /spksrc/spk/mono/work-x64-7.0/mono-5.20.1.34/external/boringssl/ssl/handshake_client.c:1132
  at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00038] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status, System.Boolean renegotiate) [0x000a1] in <c5f4e317158343a5916a953327f92540>:0 
  at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus,bool)
  at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.AsyncProtocolRequest.ProcessOperation (System.Threading.CancellationToken cancellationToken) [0x000ff] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.AsyncProtocolRequest.StartOperation (System.Threading.CancellationToken cancellationToken) [0x0008b] in <c5f4e317158343a5916a953327f92540>:0 
   --- End of inner exception stack trace ---
  at Mono.Net.Security.MobileAuthenticatedStream.ProcessAuthentication (System.Boolean runSynchronously, Mono.Net.Security.MonoSslAuthenticationOptions options, System.Threading.CancellationToken cancellationToken) [0x00252] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.MonoTlsStream.CreateStream (System.Net.WebConnectionTunnel tunnel, System.Threading.CancellationToken cancellationToken) [0x00126] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x001ba] in <c5f4e317158343a5916a953327f92540>:0 
   --- End of inner exception stack trace ---
  at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x0021a] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebConnection.InitConnection (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x00141] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebOperation.Run () [0x0009a] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebCompletionSource`1[T].WaitForCompletion () [0x00094] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.HttpWebRequest.GetResponse () [0x00016] in <c5f4e317158343a5916a953327f92540>:0 
  at NzbDrone.Common.Http.Dispatchers.ManagedHttpDispatcher.GetResponse (NzbDrone.Common.Http.HttpRequest request, System.Net.CookieContainer cookies) [0x00123] in <838290d41cb7431fbc4fa8070d0b0648>:0 
   --- End of inner exception stack trace ---
  at NzbDrone.Common.Http.Dispatchers.ManagedHttpDispatcher.GetResponse (NzbDrone.Common.Http.HttpRequest request, System.Net.CookieContainer cookies) [0x001e7] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Common.Http.HttpClient.ExecuteRequest (NzbDrone.Common.Http.HttpRequest request, System.Net.CookieContainer cookieContainer) [0x00086] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Common.Http.HttpClient.Execute (NzbDrone.Common.Http.HttpRequest request) [0x00008] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Common.Http.HttpClient.Get (NzbDrone.Common.Http.HttpRequest request) [0x00007] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Common.Http.HttpClient.Get[T] (NzbDrone.Common.Http.HttpRequest request) [0x00000] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Core.DataAugmentation.Scene.SceneMappingProxy.Fetch () [0x0001b] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at NzbDrone.Core.DataAugmentation.Scene.ServicesProvider.GetSceneMappings () [0x00000] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at NzbDrone.Core.DataAugmentation.Scene.SceneMappingService.UpdateMappings () [0x0002f] in <eea51fec6dbe458b873ba10bf3c0a405>:0 

22-8-10 11:54:31.6|Error|X509CertificateValidationService|Certificate validation for https://sentry.sonarr.tv/api/8/store/ failed. RemoteCertificateChainErrors
22-8-10 11:54:32.0|Error|X509CertificateValidationService|Certificate validation for https://sentry.sonarr.tv/api/8/store/ failed. RemoteCertificateChainErrors
22-8-10 12:06:32.1|Info|RssSyncService|Starting RSS Sync
22-8-10 12:06:32.2|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 12:06:32.2|Info|DownloadDecisionMaker|No results found
22-8-10 12:06:32.2|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 12:21:33.7|Info|RssSyncService|Starting RSS Sync
22-8-10 12:21:33.7|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 12:21:33.7|Info|DownloadDecisionMaker|No results found
22-8-10 12:21:33.7|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 12:36:35.3|Info|RssSyncService|Starting RSS Sync
22-8-10 12:36:35.3|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 12:36:35.3|Info|DownloadDecisionMaker|No results found
22-8-10 12:36:35.3|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 12:51:36.8|Info|RssSyncService|Starting RSS Sync
22-8-10 12:51:36.8|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 12:51:36.8|Info|DownloadDecisionMaker|No results found
22-8-10 12:51:36.8|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 13:06:38.3|Info|RssSyncService|Starting RSS Sync
22-8-10 13:06:38.3|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 13:06:38.3|Info|DownloadDecisionMaker|No results found
22-8-10 13:06:38.3|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 13:21:39.8|Info|RssSyncService|Starting RSS Sync
22-8-10 13:21:39.9|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 13:21:39.9|Info|DownloadDecisionMaker|No results found
22-8-10 13:21:39.9|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 13:36:42.1|Info|RssSyncService|Starting RSS Sync
22-8-10 13:36:42.1|Error|X509CertificateValidationService|Certificate validation for https://nzbfinder.ws/api?t=caps&apikey=(removed) failed. RemoteCertificateChainErrors
22-8-10 13:36:42.2|Error|X509CertificateValidationService|Certificate validation for https://api.nzbgeek.info/api?t=caps&apikey=(removed) failed. RemoteCertificateChainErrors
22-8-10 13:36:42.3|Warn|Newznab|NZBFinder.ws  Error: TrustFailure (Authentication failed, see inner exception.): 'https://nzbfinder.ws/api?t=caps&apikey=(removed)
22-8-10 13:36:42.3|Error|X509CertificateValidationService|Certificate validation for https://lolo.sickbeard.com/api?t=caps failed. RemoteCertificateChainErrors
22-8-10 13:36:42.4|Warn|Newznab|NZBgeek  Error: TrustFailure (Authentication failed, see inner exception.): 'https://api.nzbgeek.info/api?t=caps&apikey=(removed)
22-8-10 13:36:42.4|Error|X509CertificateValidationService|Certificate validation for https://api.nzb.su/api?t=caps&apikey=(removed) failed. RemoteCertificateChainErrors
22-8-10 13:36:42.5|Warn|Newznab|sickbeard  Error: TrustFailure (Authentication failed, see inner exception.): 'https://lolo.sickbeard.com/api?t=caps'
22-8-10 13:36:42.6|Warn|Newznab|Nzb.su  Error: TrustFailure (Authentication failed, see inner exception.): 'https://api.nzb.su/api?t=caps&apikey=(removed)
22-8-10 13:36:42.6|Info|DownloadDecisionMaker|No results found
22-8-10 13:36:42.6|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 13:51:43.7|Info|RssSyncService|Starting RSS Sync
22-8-10 13:51:43.7|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 13:51:43.7|Info|DownloadDecisionMaker|No results found
22-8-10 13:51:43.7|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 14:06:45.2|Info|RssSyncService|Starting RSS Sync
22-8-10 14:06:45.3|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 14:06:45.3|Info|DownloadDecisionMaker|No results found
22-8-10 14:06:45.3|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 14:21:47.1|Info|RssSyncService|Starting RSS Sync
22-8-10 14:21:47.1|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 14:21:47.1|Info|DownloadDecisionMaker|No results found
22-8-10 14:21:47.1|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 14:36:48.8|Info|RssSyncService|Starting RSS Sync
22-8-10 14:36:48.8|Warn|FetchAndParseRssService|No available indexers. check your configuration.
22-8-10 14:36:48.8|Info|DownloadDecisionMaker|No results found
22-8-10 14:36:48.8|Info|RssSyncService|RSS Sync Completed. Reports found: 0, Reports grabbed: 0
22-8-10 14:41:50.3|Error|X509CertificateValidationService|Certificate validation for https://services.sonarr.tv/v1/time failed. RemoteCertificateChainErrors
22-8-10 14:41:50.5|Error|CommandExecutor|Error occurred while executing task CheckHealth

[v3.0.5.1144] System.Net.WebException: Error: TrustFailure (Authentication failed, see inner exception.): 'https://services.sonarr.tv/v1/time' ---> System.Net.WebException: Error: TrustFailure (Authentication failed, see inner exception.) ---> System.Security.Authentication.AuthenticationException: Authentication failed, see inner exception. ---> Mono.Btls.MonoBtlsException: Ssl error:1000007d:SSL routines:OPENSSL_internal:CERTIFICATE_VERIFY_FAILED
  at /spksrc/spk/mono/work-x64-7.0/mono-5.20.1.34/external/boringssl/ssl/handshake_client.c:1132
  at Mono.Btls.MonoBtlsContext.ProcessHandshake () [0x00038] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake (Mono.Net.Security.AsyncOperationStatus status, System.Boolean renegotiate) [0x000a1] in <c5f4e317158343a5916a953327f92540>:0 
  at (wrapper remoting-invoke-with-check) Mono.Net.Security.MobileAuthenticatedStream.ProcessHandshake(Mono.Net.Security.AsyncOperationStatus,bool)
  at Mono.Net.Security.AsyncHandshakeRequest.Run (Mono.Net.Security.AsyncOperationStatus status) [0x00006] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.AsyncProtocolRequest.ProcessOperation (System.Threading.CancellationToken cancellationToken) [0x000ff] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.AsyncProtocolRequest.StartOperation (System.Threading.CancellationToken cancellationToken) [0x0008b] in <c5f4e317158343a5916a953327f92540>:0 
   --- End of inner exception stack trace ---
  at Mono.Net.Security.MobileAuthenticatedStream.ProcessAuthentication (System.Boolean runSynchronously, Mono.Net.Security.MonoSslAuthenticationOptions options, System.Threading.CancellationToken cancellationToken) [0x00252] in <c5f4e317158343a5916a953327f92540>:0 
  at Mono.Net.Security.MonoTlsStream.CreateStream (System.Net.WebConnectionTunnel tunnel, System.Threading.CancellationToken cancellationToken) [0x00126] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x001ba] in <c5f4e317158343a5916a953327f92540>:0 
   --- End of inner exception stack trace ---
  at System.Net.WebConnection.CreateStream (System.Net.WebOperation operation, System.Boolean reused, System.Threading.CancellationToken cancellationToken) [0x0021a] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebConnection.InitConnection (System.Net.WebOperation operation, System.Threading.CancellationToken cancellationToken) [0x00141] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebOperation.Run () [0x0009a] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.WebCompletionSource`1[T].WaitForCompletion () [0x00094] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.HttpWebRequest.RunWithTimeoutWorker[T] (System.Threading.Tasks.Task`1[TResult] workerTask, System.Int32 timeout, System.Action abort, System.Func`1[TResult] aborted, System.Threading.CancellationTokenSource cts) [0x000f8] in <c5f4e317158343a5916a953327f92540>:0 
  at System.Net.HttpWebRequest.GetResponse () [0x00016] in <c5f4e317158343a5916a953327f92540>:0 
  at NzbDrone.Common.Http.Dispatchers.ManagedHttpDispatcher.GetResponse (NzbDrone.Common.Http.HttpRequest request, System.Net.CookieContainer cookies) [0x00123] in <838290d41cb7431fbc4fa8070d0b0648>:0 
   --- End of inner exception stack trace ---
  at NzbDrone.Common.Http.Dispatchers.ManagedHttpDispatcher.GetResponse (NzbDrone.Common.Http.HttpRequest request, System.Net.CookieContainer cookies) [0x001e7] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Common.Http.HttpClient.ExecuteRequest (NzbDrone.Common.Http.HttpRequest request, System.Net.CookieContainer cookieContainer) [0x00086] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Common.Http.HttpClient.Execute (NzbDrone.Common.Http.HttpRequest request) [0x00008] in <838290d41cb7431fbc4fa8070d0b0648>:0 
  at NzbDrone.Core.HealthCheck.Checks.SystemTimeCheck.Check () [0x0001b] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at NzbDrone.Core.HealthCheck.HealthCheckService+<>c.<PerformHealthCheck>b__11_0 (NzbDrone.Core.HealthCheck.IProvideHealthCheck c) [0x00000] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at System.Linq.Enumerable+SelectArrayIterator`2[TSource,TResult].ToList () [0x00014] in <b6496d2162cd48e1bb4e6753184b3d82>:0 
  at System.Linq.Enumerable.ToList[TSource] (System.Collections.Generic.IEnumerable`1[T] source) [0x0001f] in <b6496d2162cd48e1bb4e6753184b3d82>:0 
  at NzbDrone.Core.HealthCheck.HealthCheckService.PerformHealthCheck (NzbDrone.Core.HealthCheck.IProvideHealthCheck[] healthChecks) [0x00025] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at NzbDrone.Core.HealthCheck.HealthCheckService.Execute (NzbDrone.Core.HealthCheck.CheckHealthCommand message) [0x00016] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommand[TCommand] (TCommand command, NzbDrone.Core.Messaging.Commands.CommandModel commandModel) [0x000e0] in <eea51fec6dbe458b873ba10bf3c0a405>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,NzbDrone.Core.Messaging.Commands.CommandExecutor,object,NzbDrone.Core.Messaging.Commands.CommandModel)
  at System.Dynamic.UpdateDelegates.UpdateAndExecuteVoid3[T0,T1,T2] (System.Runtime.CompilerServices.CallSite site, T0 arg0, T1 arg1, T2 arg2) [0x00035] in <b6496d2162cd48e1bb4e6753184b3d82>:0 
  at (wrapper dynamic-method) System.Object.CallSite.Target(System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,NzbDrone.Core.Messaging.Commands.CommandExecutor,object,NzbDrone.Core.Messaging.Commands.CommandModel)
  at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommands () [0x0008c] in <eea51fec6dbe458b873ba10bf3c0a405>:0 

22-8-10 14:41:50.9|Error|X509CertificateValidationService|Certificate validation for https://sentry.sonarr.tv/api/8/store/ failed. RemoteCertificateChainErrors
22-8-10 14:43:49.9|Error|X509CertificateValidationService|Certificate validation for https://services.sonarr.tv/v1/update/master?version=3.0.5.1144&os=linux&runtimeVer=5.20.1.34&active=true failed. RemoteCertificateChainErrors
22-8-10 14:43:50.0|Error|CommandExecutor|Error occurred while executing task ApplicationUpdateCheck

Update Sonarr, this is several stable releases out of date. thexem.de was replaced with thexem.info in later releases.

22-8-10 11:54:31.2|Error|X509CertificateValidationService|Certificate validation for https://services.sonarr.tv/v1/scenemapping failed. RemoteCertificateChainErrors

This is the issue, you can’t make a secure connection to your indexers, there are several posts on this topic and the solution is the same

1 Like

Thanks Markus! Works like a charm.

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