uTorrent not deleting torrents

Sonarr version 2.0.0.5322

Windows Server 2016

I just did a fresh installation as I had to migrate to a newer machine, the account I am using has local admin on the server. The download client options are set to “remove” completed download handing and to remove failed download handling, seeding is set to zero in uTorrent.

Logs:

19-7-3 03:12:35.0|Info|RssSyncService|Starting RSS Sync
19-7-3 03:12:35.6|Info|DownloadDecisionMaker|Processing 50 releases
19-7-3 03:12:36.1|Info|RssSyncService|RSS Sync Completed. Reports found: 50, Reports grabbed: 0
19-7-3 03:28:05.1|Info|RssSyncService|Starting RSS Sync
19-7-3 03:28:05.9|Info|DownloadDecisionMaker|Processing 50 releases
19-7-3 03:28:06.3|Info|RssSyncService|RSS Sync Completed. Reports found: 50, Reports grabbed: 0
19-7-3 03:43:35.5|Info|RssSyncService|Starting RSS Sync
19-7-3 03:43:36.2|Info|DownloadDecisionMaker|Processing 50 releases
19-7-3 03:43:36.6|Info|RssSyncService|RSS Sync Completed. Reports found: 50, Reports grabbed: 0
19-7-3 03:59:05.8|Info|RssSyncService|Starting RSS Sync
19-7-3 03:59:06.5|Info|DownloadDecisionMaker|Processing 50 releases
19-7-3 03:59:06.9|Info|RssSyncService|RSS Sync Completed. Reports found: 50, Reports grabbed: 0
19-7-3 04:04:35.8|Info|SceneMappingService|Updating Scene mappings
19-7-3 04:14:36.1|Info|RssSyncService|Starting RSS Sync
19-7-3 04:14:36.7|Info|DownloadDecisionMaker|Processing 50 releases
19-7-3 04:14:37.1|Info|RssSyncService|RSS Sync Completed. Reports found: 50, Reports grabbed: 0
19-7-3 04:30:06.6|Info|RssSyncService|Starting RSS Sync
19-7-3 04:30:07.2|Info|DownloadDecisionMaker|Processing 50 releases
19-7-3 04:30:11.2|Info|RssSyncService|RSS Sync Completed. Reports found: 50, Reports grabbed: 0, Reports pending: 1
19-7-3 04:45:36.8|Info|RssSyncService|Starting RSS Sync
19-7-3 04:45:37.5|Info|DownloadDecisionMaker|Processing 51 releases
19-7-3 04:45:41.2|Info|RssSyncService|RSS Sync Completed. Reports found: 51, Reports grabbed: 0, Reports pending: 2
19-7-3 05:01:06.9|Info|RssSyncService|Starting RSS Sync
19-7-3 05:01:07.5|Info|DownloadDecisionMaker|Processing 52 releases
19-7-3 05:01:11.2|Info|RssSyncService|RSS Sync Completed. Reports found: 52, Reports grabbed: 0, Reports pending: 4
19-7-3 05:16:37.3|Info|RssSyncService|Starting RSS Sync
19-7-3 05:16:37.9|Info|DownloadDecisionMaker|Processing 53 releases
19-7-3 05:16:41.7|Info|RssSyncService|RSS Sync Completed. Reports found: 53, Reports grabbed: 0, Reports pending: 5
19-7-3 05:32:07.8|Info|RssSyncService|Starting RSS Sync
19-7-3 05:32:08.5|Info|DownloadDecisionMaker|Processing 54 releases
19-7-3 05:32:12.2|Info|RssSyncService|RSS Sync Completed. Reports found: 54, Reports grabbed: 0, Reports pending: 6
19-7-3 05:47:37.9|Info|RssSyncService|Starting RSS Sync
19-7-3 05:47:38.7|Info|DownloadDecisionMaker|Processing 56 releases
19-7-3 05:47:42.3|Info|RssSyncService|RSS Sync Completed. Reports found: 56, Reports grabbed: 0, Reports pending: 8
19-7-3 06:03:08.3|Info|RssSyncService|Starting RSS Sync
19-7-3 06:03:09.0|Info|DownloadDecisionMaker|Processing 57 releases
19-7-3 06:03:10.6|Info|DownloadService|Report sent to uTorrent. Good Trouble S02E03 1080p HEVC x265-MeGusta
19-7-3 06:03:15.0|Info|DownloadService|Report sent to uTorrent. Blood and Treasure S01E08 1080p HEVC x265-MeGusta
19-7-3 06:03:15.0|Info|RssSyncService|RSS Sync Completed. Reports found: 57, Reports grabbed: 2
19-7-3 06:04:38.5|Info|RecycleBinProvider|Recycling Bin has not been configured, deleting permanently. D:\Plex\tvshows\Good Trouble\Season 2\Good.Trouble.S02E03.Doble.Quince.mkv
19-7-3 06:06:05.6|Info|NzbSearchService|Searching 1 indexers for [Lucifer : S03E26]
19-7-3 06:06:05.9|Info|DownloadDecisionMaker|Processing 3 releases
19-7-3 06:06:07.9|Info|DownloadService|Report sent to uTorrent. Lucifer S03E26 INTERNAL 1080p HEVC x265-MeGusta
19-7-3 06:06:07.9|Info|EpisodeSearchService|Episode search completed. 1 reports downloaded.
19-7-3 06:06:07.9|Info|NzbSearchService|Searching 1 indexers for [The Handmaid's Tale : S03E07]
19-7-3 06:06:10.5|Info|RecycleBinProvider|Recycling Bin has not been configured, deleting permanently. D:\Plex\tvshows\Blood & Treasure\Season 1\Blood.&.Treasure.S01E08.The.Lunchbox.of.Destiny.mkv
19-7-3 06:06:12.0|Info|DownloadDecisionMaker|No results found
19-7-3 06:06:12.0|Info|EpisodeSearchService|Episode search completed. 0 reports downloaded.
19-7-3 06:15:08.8|Info|Bootstrap|Starting Sonarr - C:\ProgramData\NzbDrone\bin\NzbDrone.exe - Version 2.0.0.5322
19-7-3 06:15:10.1|Warn|ProcessProvider|Couldn't get process info for NzbDrone.Console

[v2.0.0.5322] System.ComponentModel.Win32Exception (0x80004005): Access is denied
   at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited)
   at System.Diagnostics.NtProcessManager.GetModuleInfos(Int32 processId, Boolean firstModuleOnly)
   at System.Diagnostics.NtProcessManager.GetFirstModuleInfo(Int32 processId)
   at System.Diagnostics.Process.get_MainModule()
   at NzbDrone.Common.Processes.ProcessProvider.GetExeFileName(Process process) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 323
   at NzbDrone.Common.Processes.ProcessProvider.ConvertToProcessInfo(Process process) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 304

19-7-3 06:15:10.2|Info|SingleInstancePolicy|1 instance(s) of Sonarr are running
19-7-3 06:15:10.2|Warn|SingleInstancePolicy|Another instance of Sonarr is already running.
19-7-3 06:15:10.2|Info|BrowserService|Starting default browser. http://localhost:8989
19-7-3 06:15:10.2|Info|ProcessProvider|Opening URL [http://localhost:8989]
19-7-3 06:15:10.4|Info|Bootstrap|Application is being terminated. Reason : Another instance is already running
19-7-3 06:18:12.2|Info|Bootstrap|Starting Sonarr - C:\ProgramData\NzbDrone\bin\NzbDrone.exe - Version 2.0.0.5322
19-7-3 06:18:12.8|Warn|ProcessProvider|Couldn't get process info for NzbDrone.Console

[v2.0.0.5322] System.ComponentModel.Win32Exception (0x80004005): Access is denied
   at System.Diagnostics.ProcessManager.OpenProcess(Int32 processId, Int32 access, Boolean throwIfExited)
   at System.Diagnostics.NtProcessManager.GetModuleInfos(Int32 processId, Boolean firstModuleOnly)
   at System.Diagnostics.NtProcessManager.GetFirstModuleInfo(Int32 processId)
   at System.Diagnostics.Process.get_MainModule()
   at NzbDrone.Common.Processes.ProcessProvider.GetExeFileName(Process process) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 323
   at NzbDrone.Common.Processes.ProcessProvider.ConvertToProcessInfo(Process process) in C:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Processes\ProcessProvider.cs:line 304

19-7-3 06:18:12.8|Info|SingleInstancePolicy|1 instance(s) of Sonarr are running
19-7-3 06:18:12.8|Warn|SingleInstancePolicy|Another instance of Sonarr is already running.
19-7-3 06:18:12.9|Info|BrowserService|Starting default browser. http://localhost:8989
19-7-3 06:18:12.9|Info|ProcessProvider|Opening URL [http://localhost:8989]
19-7-3 06:18:12.9|Info|Bootstrap|Application is being terminated. Reason : Another instance is already running
19-7-3 06:18:38.7|Info|RssSyncService|Starting RSS Sync
19-7-3 06:18:39.5|Info|DownloadDecisionMaker|Processing 50 releases
19-7-3 06:18:39.6|Info|RssSyncService|RSS Sync Completed. Reports found: 50, Reports grabbed: 0

Looks like there are multiple instances of Sonarr running. Is the Sonarr Windows service installed and running? That’d override you running it as your user.

Hi Markus,

So I killed the Windows service and run the server now from the link that is on my desktop. I restarted the server to make sure the service wasn’t ghost running. I don’t see any error in the logs, however my torrents are not being removed. I will post the new logs once I am back from the clients I am being dispatched to.

Thanks,

Hi Markus,

That took longer… Can you give me some idea what I need to look for in the log? There a lot of other tasks meshed in with the torrents that downloaded and are still in my utorrent. Either the error or something before the line that is supposed to be removing the torrents?

Thanks,

If the torrents are seeding they’re not going to be deleted when they are imported, so are they seeding?

Trace logs will give the most info an you can see during import that Sonarr will move the file, not copy or hardlink, this is in the FAQ.

If later the torrent reaches the seeding goal and is stopped then Sonarr will log Removing download from when it’s being removed.