Sonarr version (exact version): 2.0.0.4146 Mono version (if Sonarr is not running on Windows): 4.2.3 (Stable 4.2.3.4/832de4b) OS: Ubuntu Server 14.04 ((Debug logs)) (posted to hastebin or similar): http://pastebin.com/6rrc9HkU Description of issue:
A few episodes (and an entire season in one case, but I sorted that one manually) of various anime series will not import properly, with the below error:
All of the posts I’ve found addressing this issue say it’s due to the brackets in the title - in this case, that’s clearly not true. If you look at the top of the list, it has found episode 12 (the wrong episode. It does that a lot too), using the same naming format, yet it’s able to detect that series fine. All of the missing episodes you can see in the background of this image have the same issue. Additionally, it very often finds a release, sends it over to SABnzbd+, and when the download has finished, nothing happens. So, I go into the manual import screen and find this:
Once again, failed because it couldn’t find the series. Yet Sonarr found this release and downloaded it automatically.
Has anyone else had this issue before? If so, how did you fix it?
If this helps at all, my setup is odd. SABnzbd downloads the files to the local machine. When the download is finished, it uploads to an Amazon Cloud Drive which is mounted via fuse. Sonarr then uses the drone factory to pick up files from the finished download directory (I tried using finished download handling instead, that was unbelievably broken with ACD. 0 Byte file sizes for days, apparently it didn’t want to wait for SABnzbd to actually finish unpacking first). This works perfectly for most of the shows I use it for, it only seems to have issues with a few things (Berserk being the main one).
It looks like the episode 12 release is matching based on an ID returned from the indexer (TVDB, TVRage or TVMaze) that the episode 25 release does not have, since both releases are unable to be found by the name. The naming is an issue, extra data just helps the one and not the other (thats on the indexer’s side). Also returning the wrong result is an indexer issue (Sonarr only processes what it gets returned).
Its probably a combination of the naming (EP 01) and the fact that underscores are used instead of spaces or periods and again it was likely grabbed due to ID matching.
The fact that you’re using Drone Factory instead of Completed Download Handling (CDH) is why Sonarr is unable to import the misnamed releases automatically, with CDH Sonarr is able to track the download after it completes and match it to the grab event and the proper series.
CDH and Drone Factory import the same way, CDH actually waits for the download client to unpack, Drone Factory won’t wait, it will import when it runs whether the file is half unpacked or not (it doesn’t know).
Yep, I’ve fixed the second issue - for some reason SABnzbd was replacing all spaces with underscores post-download, and confusing Sonarr. I’ve stopped it from doing that now, so I just have the unknown series issue, which I can pretty much solve myself by manually specifying downloads (it’s only a few shows that get the issue).
Is manually specifying downloads my only option for now? I’ve confirmed what you said about the unknown releases not having the extra data attached - if I search manually, I get this:
Every release except the unknown ones has a cover. I guess the indexer just doesn’t have the information for those releases.
Yeah, looks like they haven’t associated them with the series, given they are all named rather poorly I suspect that they have been manually linking them to the series, either a forum post of some other message to the staff should get that resolved.
