Unable to use settings page

Help & Support
1

I have installed and reinstalled sonarr to my home computer (windows 8.1).
It does not show settings page, just some plack circles, and a message stating that /api/config/indexer was not found.
I tried on three different computers at home, and still no luck.
At work computer, the setup just run fine.

What is going on? How can I make it run?

2

What, if anything is in the log files? C:\ProgramData\NzbDrone\logs

3

Here: http://pastebin.com/ayXGEgbk

And this is the newer one: http://pastebin.com/5ej2Er8Q

Logger creates lots of db migration stuff, and not much of anything else.

4

Which port are you trying to use with Sonarr? I see at least 3 in the logs: 89, 8900, 8989.

There is also at least one occurrence in the logs where multiple copies of Sonarr are being run at the same time.

Lets start from scratch (I’m assuming you haven’t setup Sonarr yet, added series, etc, if you have, let me know, or redo it after reinstalling):

  1. Stop all instances of Sonarr (Use Task Manager to ensure NzbDrone.exe and NzbDrone,Console.exe are not running).
  2. Uninstall Sonarr/NzbDrone from Programs and Features
  3. Delete C:\ProgramData\NzbDrone (C:\ProgramData is a hidden folder) using Windows Explorer
  4. Reinstall Sonarr using the installer from https://sonarr.tv
  5. Open browser to http://localhost:8989/
  6. Open settings (does it work)

If any of the first 3 steps fail, restart you computer and try again.

5

Thank you. I have done these steps at least 10 times. Now I re-tried to install again. Still I have no luck. Here you may find the latest log file. http://pastebin.com/WZiDa4zw

6

Any chance to resolve the issue? Or shall I forget for a while?

7

What anti-virus are you running? Many of them have a firewall that could cause issues. I assume your 3 computers are home are setup the same way, but you said its fine at work.

The log files are a bit messy with service install and start up, if you can post a clean log that would be great.

8

Uninstalled Outpospt Pro 9. Disabled ESET Endpoint Antivirus. Uninstalled and reinstalled Sonarr. This time not as a windows service. Still no luck.
But the log file has still some references to service startup. I did not understand why.

9

I can not post the link to the log file, forum thinks I am spamming.

10

Please try again, editing your post instead of a double post helps keep things clean as well.

11

Ok. I edited the reply above. (I unistalled and reinstalled just for this log.) No changes on the results.

12

Which post? Just add the logs here, I don’t want to guess at which post was edited.

1 Like
13

And this is the newer one: http://pastebin.com/5ej2Er8Q

14

I got the same fault occurs. Not what to do. I returned sickbeard. :pensive:

15

Logs would be helpful, but its likely anti-virus software.

16

I have ESET Nod32. Disabled. No change
Strange thing is all the other functions of sonarr seems working, only I can not use settings page.
can I set things up using an xml/ini file or via some sql?

17

Some settings (General mostly) are stored in config.xml but most settings are in nzbdrone.db, which has them in various tables depending on what it is.

Can you try accessing settings with a new browser profile (Firefox) or Incognito in Chrome?

Are you able to access it from another system?