"Unable to find..." Error

Help & Support
1

This has happened for many shows recently and i cannot figure out why. it will grab the NZB, send it to SABnzbd, it will download it and extract it to the drone factory folder, but NZBDrone never renames it and moves it to its final location. Here is the error in the log. It says “unable to find xxxxx” however i have verified the file is there. I usually end up having to rename and move the file manually.

MessageAggregator CommandExecutedEvent <~ TaskManager 6:59 AM
MessageAggregator CommandExecutedEvent ~> TaskManager 6:59 AM
MessageAggregator DownloadedEpisodesScanCommand <- DownloadedEpisodesImportService [00:00:00.2945958] 6:59 AM
DiskScanService Scanning ‘E:\TV Shows’ for video files 6:59 AM
ParsingService Unable to find househunterstinternational - S05E607 HDTV-720p 6:59 AM
ImportDecisionMaker Analysing 1/1 files. 6:59 AM
DiskScanService Scanning ‘E:\TV Shows\House.Hunters.International.S05E607.720p.hdtv.x264’ for video files 6:59 AM
MessageAggregator DownloadedEpisodesScanCommand -> DownloadedEpisodesImportService 6:59 AM
MessageAggregator CommandExecutedEvent <~ TaskManager 6:58 AM
MessageAggregator CommandExecutedEvent ~> TaskManager 6:58 AM
MessageAggregator DownloadedEpisodesScanCommand <- DownloadedEpisodesImportService [00:00:00.3093040] 6:58 AM
DiskScanService Scanning ‘E:\TV Shows’ for video files 6:58 AM
ParsingService Unable to find househunterstinternational - S05E607 HDTV-720p 6:58 AM
ImportDecisionMaker Analysing 1/1 files. 6:58 AM
DiskScanService Scanning ‘E:\TV Shows\House.Hunters.International.S05E607.720p.hdtv.x264’ for video files 6:58 AM
MessageAggregator DownloadedEpisodesScanCommand -> DownloadedEpisodesImportService 6:58 AM
MessageAggregator CommandExecutedEvent <~ TaskManager 6:57 AM
MessageAggregator CommandExecutedEvent ~> TaskManager 6:57 AM
MessageAggregator DownloadedEpisodesScanCommand <- DownloadedEpisodesImportService [00:00:00.2943527] 6:57 AM
DiskScanService Scanning ‘E:\TV Shows’ for video files 6:57 AM
ParsingService Unable to find househunterstinternational - S05E607 HDTV-720p 6:57 AM
ImportDecisionMaker Analysing 1/1 files. 6:57 AM
DiskScanService Scanning ‘E:\TV Shows\House.Hunters.International.S05E607.720p.hdtv.x264’ for video files 6:57 AM
MessageAggregator DownloadedEpisodesScanCommand -> DownloadedEpisodesImportService 6:57 AM
MessageAggregator CommandExecutedEvent <~ TaskManager 6:57 AM
Scheduler Error occurred while execution task NzbDrone.Core.Indexers.RssSyncCommand: One or more errors occurred. 6:57 AM
MessageAggregator CommandExecutedEvent ~> TaskManager 6:57 AM

2

Sounds like a scene naming issue (the name in NzbDrone is different than the folder name). Take a look at this thread for more info: http://forums.nzbdrone.com/discussion/135/scene-naming

The reason NzbDrone was able to download the file is because it matched it by TVRage ID, but the folder on disk doesn’t have that information available, so it can’t import it.

3

Ok, so when it says “unable to find xxxxx” if i rename the file exactly what it shows there should it pick it up? I have tried that before as well and it does not. It seems pretty random.

Thanks

4

Something is really off here, the name on the indexer is: House.Hunters.International.S56E07.720p.hdtv.x264 but on disk its showing as House.Hunters.International.S05E607.720p.hdtv.x264

Indexer: S56E07
On Disk: S05E607

Do you have SAB TV show renaming on? Something is messing up the name between when its sent to SAB and when NzbDrone tries to process it.

5

Nope, I just have SAB setup to unpack it. From the logs when it is “adding report” it shows S05E607

6:38 AM SabnzbdClient Queue Response: [{“status”:true}]
6:38 AMAdding report [House.Hunters.International.S05E607.720p.hdtv.x264] to the queue.
MessageAggregator DownloadedEpisodesScanCommand -> DownloadedEpisodesImportService 6:46 AM
MessageAggregator CommandExecutedEvent <~ TaskManager 6:45 AM
MessageAggregator CommandExecutedEvent ~> TaskManager 6:45 AM
MessageAggregator DownloadedEpisodesScanCommand <- DownloadedEpisodesImportService [00:00:00.2939547] 6:45 AM

6

In history what indexer does it say it was grabbed from (hover over the icon on the left)?

I don’t see how NzbDrone was able to download it all given the weird season and episode information and the fact that there isn’t a mapping on thexem.de to make sense of it.

Also can you give me the TVDB link for this series?

7

the only indexer i use is nzbgeek, here is the TVDB link http://thetvdb.com/?tab=series&id=183411&lid=7

I have had this happen to maybe 3-4 different series randomly over the past few weeks. I had just been manually moving them.

8

And this file was grabbed automatically by NzbDrone (its in NzbDrone’s history)? I honestly can’t see how it would have been, because it parses correctly as S05E607 which doesn’t have a corresponding episode on TheTVDB. Which means NzbDrone should warn that its an unknown episode and not download it, if it was automatically downloaded then that is a bug.

I’d have to see examples of the other cases to comment on why it may be happening for them, but with this one fixing the episode numbering should allow NzbDrone to process it.