Unable to add new series, SkyHookProxy

Help & Support
1

Version
2.0.0.4949
Mono Version
4.8.1
AppData directory
/config
Startup directory
/opt/NzbDrone

OS: Docker container
((Debug logs)):

Description of issue:
I am unable to add a new series, and I can resolve ipv6 and ipv4 addresses in the container. Also, skyhook.sonarr.tv resolves to 104.28.30.14 and 104.28.31.14

Trace logging shows:
SkyHookProxy:
Unexpected character encountered while parsing value: <. Path ‘’, line 0, position 0.: Unexpected character encountered while parsing value: <. Path ‘’, line 0, position 0.

Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: <. Path ‘’, line 0, position 0.
at Newtonsoft.Json.JsonTextReader.ParseValue () [0x002b3] in <1fa899c21f554672afbc630cc93b185e>:0
at Newtonsoft.Json.JsonTextReader.Read () [0x0004c] in <1fa899c21f554672afbc630cc93b185e>:0
at Newtonsoft.Json.JsonReader.ReadAndMoveToContent () [0x00000] in <1fa899c21f554672afbc630cc93b185e>:0
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType (Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Serialization.JsonContract contract, System.Boolean hasConverter) [0x00043] in <1fa899c21f554672afbc630cc93b185e>:0
at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize (Newtonsoft.Json.JsonReader reader, System.Type objectType, System.Boolean checkAdditionalContent) [0x00029] in <1fa899c21f554672afbc630cc93b185e>:0
Close

2

I am also unable to add any new series.

Also the log files shows http 500 errors when updating show info for http://skyhook.sonarr.tv/v1/tvdb/shows/en/ou812.

17-12-19 07:52:02.8|Info|RefreshSeriesService|Updating Info for The TVShow
17-12-19 07:52:03.0|Error|RefreshSeriesService|Couldn't refresh info for [ou812][The TVShow]

[v2.0.0.5085] NzbDrone.Common.Http.HttpException: HTTP request failed: [500:InternalServerError] [GET] at [http://skyhook.sonarr.tv/v1/tvdb/shows/en/ou812]
  at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.GetSeriesInfo (System.Int32 tvdbSeriesId) [0x0006b] in <ab54b7a85b364e7591653180d377c256>:0 
  at NzbDrone.Core.Tv.RefreshSeriesService.RefreshSeriesInfo (NzbDrone.Core.Tv.Series series) [0x0002b] in <ab54b7a85b364e7591653180d377c256>:0 
  at NzbDrone.Core.Tv.RefreshSeriesService.Execute (NzbDrone.Core.Tv.Commands.RefreshSeriesCommand message) [0x000aa] in <ab54b7a85b364e7591653180d377c256>:0 
{"message":"InternalServerError"}

Going to http://services.sonarr.tv shows Server Error in ‘/’ Application. Runtime Error

Version
2.0.0.5085
Mono Version
5.4.1.6
AppData directory
/home/.config/NzbDrone
Startup directory
/opt/NzbDrone

Ubuntu 16.04.3

3

Looks like everything is back up now, we had some temporary issues with the database server.

4

I’m still having the exact same issues in the logs for me.

2012 R2

17-12-19 11:08:28.4|Warn|HttpClient|HTTP Error - Res: [GET] http://skyhook.sonarr.tv/v1/tvdb/search/en/?term=the%20100: 500.InternalServerError

Runtime Error
5

Jumped the gun on the all clear, please try again.

7

Yep all clear now. Working as normal.

Thank you guys!!!

8

Looks good now, thanks

11

The issue is still occuring for me.

Coincidently, I can also no longer search via Ombi.

This has been happening for about a month now. I’ve made no changes, and trace logging doesn’t show the http request being made to the Skyhook proxy.

This was resolved.

It was the result of “Router-Behind-Router Detection” being enabled on the ATT Uverse Router.

12

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