TV show not moving to Nas Help Please

What is going on here, I have about 5 series of different shows and every so often when Sonarr downloads a show it is unable to move it to my Nas. Below is what the log says from sonarr, I know the file exist because I am able to navigate to the location. Setup is Sonarr and sabnzb running a a windows 7 vm and storage is on a flexraid system that I have mounted the H drive in windows 7 that has sonarr installed.

Message
Couldn’t import file. C:\SABnzb Downloads\Complete\Game.of.Thrones.S05E01.720p.HDTV.x264-KILLERS: File doesn’t exist: C:\SABnzb Downloads\Complete\Game.of.Thrones.S05E01.720p.HDTV.x264-KILLERS

Exception
System.IO.FileNotFoundException: File doesn’t exist: C:\SABnzb Downloads\Complete\Game.of.Thrones.S05E01.720p.HDTV.x264-KILLERS
at NzbDrone.Common.Disk.DiskProviderBase.GetFileSize(String path) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskProviderBase.cs:line 158
at NzbDrone.Core.MediaFiles.EpisodeImport.ImportDecisionMaker.GetDecision(String file, Series series, ParsedEpisodeInfo folderInfo, Boolean sceneSource, Boolean shouldUseFolderName) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportDecisionMaker.cs:line 84

My file does exist.

Couldn’t import file. /NZB_Downloads/Completed/TvShows/[HorribleSubs] Kyoukai no Rinne - 01 [720p]/: File doesn’t exist: /NZB_Downloads/Completed/TvShows/[HorribleSubs] Kyoukai no Rinne - 01 [720p]/

System.IO.FileNotFoundException: File doesn’t exist: /NZB_Downloads/Completed/TvShows/[HorribleSubs] Kyoukai no Rinne - 01 [720p]/
at NzbDrone.Common.Disk.DiskProviderBase.GetFileSize (System.String path) [0x00000] in :0
at NzbDrone.Core.MediaFiles.EpisodeImport.ImportDecisionMaker.GetDecision (System.String file, NzbDrone.Core.Tv.Series series, NzbDrone.Core.Parser.Model.ParsedEpisodeInfo folderInfo, Boolean sceneSource, Boolean shouldUseFolderName) [0x00000] in :0

I think it has something to do with the fact that the file name is missing from the end of the error.
"/NZB_Downloads/Completed/TvShows/[HorribleSubs] Kyoukai no Rinne - 01 [720p]/******" I believe that the file name should be where I place the ******. The error looks like it’s looking for no file.

I am running FreeNAS and Sonarr as a jailed plugin. I mount my paths from the it and share the same path with sabNZB.

I verified permission and they look fine. In fact the second episode of that same series downloaded and imported flawlessly with the same permissions.

Downloaded from an other fansub group, same error

Oh, and it doesn’t happen with every download. Some do and some don’t.

Dude you just high jacked my post not cool lol, so I guess we are both having the same issue. If I download another version it works.

Sorry! Didn’t really mean to. :smile: I think it might have something to do with the naming on the episode???

You mean once it gets downloaded?

@ibra0078 is your issue resolved? Looks like a permissions issue, but thats normally not an issue on Windows.

@cooler0918 you posted the same issue on another thread, please don’t do that and edit your posts, beyond hijacking the thread it makes it impossible to see the entire contents of it without scrolling around.

markus101, I would not say its resolved as every so often when it downloads any shows it seems it will no moved the movie over to the nas, even though the file is there. I just checked the logs and for the longest time it was trying to move Game of Thrones S05E01 but could not import the file. Log below is what the error message would say.

Message
Couldn’t import file. C:\SABnzb Downloads\Complete\Game.of.Thrones.S05E01.720p.HDTV.x264-KILLERS: File doesn’t exist: C:\SABnzb Downloads\Complete\Game.of.Thrones.S05E01.720p.HDTV.x264-KILLERS

Exception
System.IO.FileNotFoundException: File doesn’t exist: C:\SABnzb Downloads\Complete\Game.of.Thrones.S05E01.720p.HDTV.x264-KILLERS
at NzbDrone.Common.Disk.DiskProviderBase.GetFileSize(String path) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Disk\DiskProviderBase.cs:line 158
at NzbDrone.Core.MediaFiles.EpisodeImport.ImportDecisionMaker.GetDecision(String file, Series series, ParsedEpisodeInfo folderInfo, Boolean sceneSource, Boolean shouldUseFolderName) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportDecisionMaker.cs:line 84

Could it be the name of the episode that is causing it

The path is a folder, but the process is treating it as a file, likely because it can’t access the path to the folder. I have fixed part of the issue that we’re seeing here, but I’m unsure exactly why you’re seeing this.

The name looks fine, I don’t see that being an issue.

This folder actually exists on disk, correct?

Yes it does exist

I re-downloaded the file called Game.of.thrones.s05e01.720p.HDTV.x264-IMMERSE-NZBgeek and I see it in my download folder and the log I get from sonarr

gave Everyone Modify access to the complete folder and still no go

Thanks

More errors

Complete folder consist of

your latest problem with GOT is a different issue, some IMMERSE releases are been messed with, and mediainfo cannot get the runtime from the file , so sonarr wont currently process that file

you can read some more here: https://forums.sonarr.tv/t/nzbgeek-videos-log-says-runtime-of-0-thinks-its-a-sample/

Had a look at the url not sure what it exactly means, can I prevent it from happening?

to prevent it - use release restrictions and ignore any IMMERSE releases for now, is your only choice if you want it automatically, otherwise delete and blacklist from activity and it will find another release that will work.

So it happen again and it Downloaded a IMMERSE version, how would I exclude those versions automatically?

never tried it, but i would assume its SETTINGS, INDEXERS, RESTRICTIONS, edit, Add IMMERSE to “must not contain”