The NzbDrone Service started and then stopped

Chris_Deutschmann · March 2, 2017, 3:18pm

Sonarr version (exact version): 2.0.0.4613
Mono version (if Sonarr is not running on Windows):
OS: Windows 7
((Debug logs)):
(Make sure debug logging is enabled in settings and post the full log to hastebin/pastebin/dropbox/google drive or something similar, do not post them directly here)
Description of issue:

I have installed sonarr on a new PC that has Windows 7 Pro installed. Everything is a clean install.

After installing sonarr it will not start. When I try start the service manually service just starts and stops.

I looked at the logs and it seems like it is something to do with .net. I did install .net 4.0 on the PC.

Logs show:

17-3-2 17:06:48.6|Info|OwinHostController| http://*:8989/
17-3-2 17:06:48.9|Info|NancyBootstrapper|Starting Web Server
17-3-2 17:06:49.0|Error|DotNetPlatformInfo|Couldnt get .NET framework version

[v2.0.0.4613] System.NullReferenceException: Object reference not set to an instance of an object.
at NzbDrone.Windows.EnvironmentInfo.DotNetPlatformInfo.GetFrameworkVersion() in M:\BuildAgent\work\b69c1fe19bfc2c38\src\NzbDrone.Windows\EnvironmentInfo\DotNetPlatformInfo.cs:line 34

markus101 · March 2, 2017, 4:55pm

Please post the full log as requested, that error won’t stop Sonarr from starting.

Also ensure you have the latest .net framework installed (4.6.2 at this time): https://www.microsoft.com/net/download/framework

Chris_Deutschmann · March 2, 2017, 5:28pm

Hi Markus,

There is only that info in the log file. The service will not start at all. And I can’t access the web interface to enable debug. (Page cannot be displayed in browser)

I am busy installing windows updates, will see if the is maybe a .net update that resolves the issue.

system · May 1, 2017, 5:28pm

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