System update-"connection to backend lost"

Help & Support
1

Hi
I am new to this forum so please be patient.
I have been running nzbdrone for a few weeks (on mac os) and no problems with previous updates.
Now updating from 2.0.0.1861 to 2.0.0.2046 receive message “connection to backend lost” This has happened a number of times.
This is a copy of my logs during update.

GlobalExceptionHandlers SignalR Heartbeat error. 8:04am
Database Database Compressed 8:04am
Database Vacuuming database 8:04am
HousekeepingService Running housecleaning tasks 8:04am
SceneMappingService Updating Scene mappings 8:04am
InstallUpdateService NzbDrone will restart shortly. 8:03am
InstallUpdateService Starting update client /var/folders/0v/57qbbx1129q5m_mx3wvxhgsr0000gn/T/nzbdrone_update/NzbDrone.Update.exe 8:03am
InstallUpdateService Preparing client 8:03am
BackupService Starting Backup 8:03am
InstallUpdateService Update package extracted successfully 8:03am
InstallUpdateService Extracting Update package 8:03am
InstallUpdateService Update package verified successfully 8:03am
InstallUpdateService Verifying update package 8:03am
InstallUpdateService Downloading update 2.0.0.2046 8:03am
InstallUpdateService Deleting old update files 8:03am
RssSyncService RSS Sync Completed. Reports found: 299, Reports grabbed: 0 7:54am
DownloadDecisionMaker Processing 299 reports 7:54am
RssSyncService Starting RSS Sync 7:54am
Database Database Compressed 7:48am
Database Vacuuming database 7:48am
RssSyncService RSS Sync Completed. Reports found: 299, Reports grabbed: 0 7:39am
DownloadDecisionMaker Processing 299 reports 7:39am
Database Database Compressed 7:39am
Database Vacuuming database 7:39am

2

drone will display that message if its unable to connect to the backend server for 3 minutes or longer, based on your logs this wasn’t the case during the update window. When exactly did you see this message?

3

I clicked on the install button of the update and it went through all the actions in the log.
Black dots were pulsating across the system sections and after a few minutes the screen went grey and the message appeared.
I then had to restart drone.

4

Did the update install successfully?
How do you have drone running? plist file? If so, it sounds like you need to update the plist (possibly), see: http://forums.nzbdrone.com/t/issues-with-update-osx/942/10 for more info

5

The update.css file in drone file is dated 26th Aug 2014. That is when I first tried to update to 2.0.0.2046.
I have drone running from “Lingon X”. I see from the forum address you left Lingon X does not always work. I will try running direct from the terminal. I was running from terminal when I updated to 2.0.01861 and update worked ok.