Sonarr UI doesnt load - stuck on 4 dots

Help & Support
1

Hi,

I’m using the latest version of Sonarr and it stopped working for some reason.
Now, when I start it, I get stuck on the 4 loading dots that run forever.

The Chrome console displays this error code:

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check http://xhr.spec.whatwg.org/.
http://localhost:8989/vendor.js?h=NOz6raKqgTFZ6W0BIwb0Gg Failed to load resource: the server responded with a status of 500 (Internal Server Error)send @ vendor.js:40226
vendor.js:30557 Uncaught Internal Server Error

Killing the app, restarting, installing another version doesnt seem to do anything.

Thank you for your help!

2

Check the log files for any errors.

3

Hey, thanks for your reply.

Here is my log file. I don’t really understand what it means :smile:

    15-5-8 12:39:12.9|Info|Bootstrap|Starting NzbDrone - /Applications/Sonarr.app/Contents/MacOS/nzbdrone.exe - Version 2.0.0.3004
15-5-8 12:39:13.7|Debug|ProcessProvider|Found 0 processes with the name: NzbDrone.Console
15-5-8 12:39:14.2|Debug|ProcessProvider|Found 0 processes with the name: NzbDrone
15-5-8 12:39:14.3|Info|MigrationLogger|*** Migrating data source=/Users/martinsaunierplumaz/.config/NzbDrone/nzbdrone.db;cache size=-10485760;datetimekind=Utc;journal mode=Truncate;pooling=True;version=3 ***
15-5-8 12:39:14.4|Debug|MigrationLogger|Took: 00:00:00.1469296
15-5-8 12:39:14.4|Info|MigrationLogger|*** Migrating data source=/Users/martinsaunierplumaz/.config/NzbDrone/logs.db;cache size=-10485760;datetimekind=Utc;journal mode=Truncate;pooling=True;version=3 ***
15-5-8 12:39:14.4|Debug|MigrationLogger|Took: 00:00:00.0093471
15-5-8 12:39:14.5|Info|Router|Application mode: Interactive
15-5-8 12:39:14.5|Debug|Router|Console selected
15-5-8 12:39:14.5|Info|OwinHostController|Listening on the following URLs:
15-5-8 12:39:14.5|Info|OwinHostController|  http://*:8989/
15-5-8 12:39:14.6|Debug|OwinAppFactory|Attaching NzbDroneVersionMiddleWare to host
15-5-8 12:39:14.6|Debug|OwinAppFactory|Attaching SignalRMiddleWare to host
15-5-8 12:39:14.6|Debug|OwinAppFactory|Attaching NancyMiddleWare to host
15-5-8 12:39:14.6|Info|NancyBootstrapper|Starting NzbDrone API
15-5-8 12:39:14.8|Trace|EventAggregator|Publishing ApplicationStartedEvent
15-5-8 12:39:15.2|Trace|EventAggregator|ApplicationStartedEvent -> UserService
15-5-8 12:39:15.2|Trace|EventAggregator|ApplicationStartedEvent <- UserService
15-5-8 12:39:15.2|Trace|EventAggregator|ApplicationStartedEvent -> DownloadClientFactory
15-5-8 12:39:15.2|Debug|DownloadClientFactory|Initializing Providers. Count 8
15-5-8 12:39:15.3|Trace|EventAggregator|ApplicationStartedEvent <- DownloadClientFactory
15-5-8 12:39:15.3|Trace|EventAggregator|ApplicationStartedEvent -> IndexerFactory
15-5-8 12:39:15.3|Debug|IndexerFactory|Initializing Providers. Count 12
15-5-8 12:39:15.3|Trace|EventAggregator|ApplicationStartedEvent <- IndexerFactory
15-5-8 12:39:15.3|Trace|EventAggregator|ApplicationStartedEvent -> ReconfigureLogging
15-5-8 12:39:16.2|Info|SceneMappingService|Updating Scene mappings
15-5-8 12:39:17.3|Info|HousekeepingService|Running housecleaning tasks
15-5-8 12:39:17.4|Error|HousekeepingService|Error running housekeeping task: UpdateCleanTitleForSeries

Marr.Data.DataMappingException: The DataMapper was unable to load the following field: 'Ratings' value: 'le Sommer",
    "images": [
      '. Unexpected character encountered while parsing value: l. Path '', line 0, position 0. ---> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: l. Path '', line 0, position 0.
  at Newtonsoft.Json.JsonTextReader.ParseValue () [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.JsonTextReader.ReadInternal () [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.JsonTextReader.Read () [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType (Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Serialization.JsonContract contract, Boolean hasConverter) [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize (Newtonsoft.Json.JsonReader reader, System.Type objectType, Boolean checkAdditionalContent) [0x00000] in <filename unknown>:0 
  --- End of inner exception stack trace ---
  at Marr.Data.Mapping.MappingHelper.LoadExistingEntity (Marr.Data.Mapping.ColumnMapCollection mappings, System.Data.Common.DbDataReader reader, System.Object ent, Boolean useAltName) [0x000b1] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\Mapping\MappingHelper.cs:79 
  at Marr.Data.Mapping.MappingHelper.CreateAndLoadEntity (System.Type entityType, Marr.Data.Mapping.ColumnMapCollection mappings, System.Data.Common.DbDataReader reader, Boolean useAltName) [0x00012] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\Mapping\MappingHelper.cs:40 
  at Marr.Data.Mapping.MappingHelper.CreateAndLoadEntity[Series] (Marr.Data.Mapping.ColumnMapCollection mappings, System.Data.Common.DbDataReader reader, Boolean useAltName) [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\Mapping\MappingHelper.cs:25 
  at Marr.Data.DataMapper.Query[Series] (System.String sql, ICollection`1 entityList, Boolean useAltName) [0x0008d] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\DataMapper.cs:577 
  at Marr.Data.QGen.QueryBuilder`1[NzbDrone.Core.Tv.Series].ToList () [0x00052] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\QGen\QueryBuilder.cs:279 
  at NzbDrone.Core.Datastore.BasicRepository`1[NzbDrone.Core.Tv.Series].All () [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Datastore\BasicRepository.cs:66 
  at NzbDrone.Core.Housekeeping.Housekeepers.UpdateCleanTitleForSeries.Clean () [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Housekeeping\Housekeepers\UpdateCleanTitleForSeries.cs:18 
  at NzbDrone.Core.Housekeeping.HousekeepingService.Clean () [0x00040] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Housekeeping\HousekeepingService.cs:33 

15-5-8 12:39:17.4|Info|Database|Vacuuming database
15-5-8 12:39:17.5|Info|Database|Database Compressed
15-5-8 12:39:18.0|Error|TaskExtensions|Task Error

Marr.Data.DataMappingException: The DataMapper was unable to load the following field: 'Ratings' value: 'le Sommer",
    "images": [
      '. Unexpected character encountered while parsing value: l. Path '', line 0, position 0. ---> Newtonsoft.Json.JsonReaderException: Unexpected character encountered while parsing value: l. Path '', line 0, position 0.
  at Newtonsoft.Json.JsonTextReader.ParseValue () [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.JsonTextReader.ReadInternal () [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.JsonTextReader.Read () [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.ReadForType (Newtonsoft.Json.JsonReader reader, Newtonsoft.Json.Serialization.JsonContract contract, Boolean hasConverter) [0x00000] in <filename unknown>:0 
  at Newtonsoft.Json.Serialization.JsonSerializerInternalReader.Deserialize (Newtonsoft.Json.JsonReader reader, System.Type objectType, Boolean checkAdditionalContent) [0x00000] in <filename unknown>:0 
  --- End of inner exception stack trace ---
  at Marr.Data.Mapping.MappingHelper.LoadExistingEntity (Marr.Data.Mapping.ColumnMapCollection mappings, System.Data.Common.DbDataReader reader, System.Object ent, Boolean useAltName) [0x000b1] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\Mapping\MappingHelper.cs:79 
  at Marr.Data.Mapping.MappingHelper.CreateAndLoadEntity (System.Type entityType, Marr.Data.Mapping.ColumnMapCollection mappings, System.Data.Common.DbDataReader reader, Boolean useAltName) [0x00012] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\Mapping\MappingHelper.cs:40 
  at Marr.Data.Mapping.MappingHelper.CreateAndLoadEntity[Series] (Marr.Data.Mapping.ColumnMapCollection mappings, System.Data.Common.DbDataReader reader, Boolean useAltName) [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\Mapping\MappingHelper.cs:25 
  at Marr.Data.DataMapper.Query[Series] (System.String sql, ICollection`1 entityList, Boolean useAltName) [0x0008d] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\DataMapper.cs:577 
  at Marr.Data.QGen.QueryBuilder`1[NzbDrone.Core.Tv.Series].ToList () [0x00052] in m:\BuildAgent\work\6c3239faf2b92630\src\Marr.Data\QGen\QueryBuilder.cs:279 
  at NzbDrone.Core.Datastore.BasicRepository`1[NzbDrone.Core.Tv.Series].All () [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Datastore\BasicRepository.cs:66 
  at NzbDrone.Core.Tv.SeriesService.GetAllSeries () [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\SeriesService.cs:164 
  at NzbDrone.Core.HealthCheck.Checks.RootFolderCheck.Check () [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\Checks\RootFolderCheck.cs:21 
  at NzbDrone.Core.HealthCheck.HealthCheckService.<PerformHealthCheck>b__0 (IProvideHealthCheck c) [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\HealthCheckService.cs:56 
  at System.Linq.Enumerable+<CreateSelectIterator>c__Iterator10`2[NzbDrone.Core.HealthCheck.IProvideHealthCheck,NzbDrone.Core.HealthCheck.HealthCheck].MoveNext () [0x00059] in /private/tmp/source-mono-mac-3.12.99-branch-32/bockbuild-mono-3.12.0-branch/profiles/mono-mac-xamarin/build-root/mono-3.12.1/mcs/class/System.Core/System.Linq/Enumerable.cs:2270 
  at System.Collections.Generic.List`1[NzbDrone.Core.HealthCheck.HealthCheck].AddEnumerable (IEnumerable`1 enumerable) [0x00000] in <filename unknown>:0 
  at System.Collections.Generic.List`1[NzbDrone.Core.HealthCheck.HealthCheck]..ctor (IEnumerable`1 collection) [0x00000] in <filename unknown>:0 
  at System.Linq.Enumerable.ToList[HealthCheck] (IEnumerable`1 source) [0x00006] in /private/tmp/source-mono-mac-3.12.99-branch-32/bockbuild-mono-3.12.0-branch/profiles/mono-mac-xamarin/build-root/mono-3.12.1/mcs/class/System.Core/System.Linq/Enumerable.cs:2952 
  at NzbDrone.Core.HealthCheck.HealthCheckService.PerformHealthCheck (System.Func`2 predicate) [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\HealthCheckService.cs:55 
  at NzbDrone.Core.HealthCheck.HealthCheckService.HandleAsync (NzbDrone.Core.Lifecycle.ApplicationStartedEvent message) [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\HealthCheck\HealthCheckService.cs:92 
  at NzbDrone.Core.Messaging.Events.EventAggregator+<>c__DisplayClass3`1[NzbDrone.Core.Lifecycle.ApplicationStartedEvent].<PublishEvent>b__0 () [0x00035] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Events\EventAggregator.cs:72 
  at System.Threading.Tasks.TaskActionInvoker+ActionInvoke.Invoke (System.Threading.Tasks.Task owner, System.Object state, System.Threading.Tasks.Task context) [0x00000] in /private/tmp/source-mono-mac-3.12.99-branch-32/bockbuild-mono-3.12.0-branch/profiles/mono-mac-xamarin/build-root/mono-3.12.1/mcs/class/corlib/System.Threading.Tasks/TaskActionInvoker.cs:71 
  at System.Threading.Tasks.Task.InnerInvoke () [0x00031] in /private/tmp/source-mono-mac-3.12.99-branch-32/bockbuild-mono-3.12.0-branch/profiles/mono-mac-xamarin/build-root/mono-3.12.1/mcs/class/corlib/System.Threading.Tasks/Task.cs:548 
  at System.Threading.Tasks.Task.ThreadStart () [0x000d0] in /private/tmp/source-mono-mac-3.12.99-branch-32/bockbuild-mono-3.12.0-branch/profiles/mono-mac-xamarin/build-root/mono-3.12.1/mcs/class/corlib/System.Threading.Tasks/Task.cs:438

Thanks for your help :slight_smile:

4

Something in the DB is corrupt (specifically the ratings for at least 1 series).

Which version of mono are you running?

Restoring from backup is probably the easiest: https://github.com/Sonarr/Sonarr/wiki/Backup-and-Restore

5

Awesome, it worked using the backup and restore technique ! Thanks a lot :smile:

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