Sonarr stuck looping through UpdateLibrary/RSS Sync

Help & Support
1

Sonarr Version - 2.0.0.4689
Mono Version - 4.8.1
Ubuntu Version - 16.04

debug log - https://drive.google.com/open?id=0B0lKHQmR-d_RWGtmY2o0clJrSTQ
normal log - https://drive.google.com/open?id=0B0lKHQmR-d_RckJOa3UtdnI5RFE

I have been using sonarr for a couple years now with minimal hiccups. I noticed yesterday however that sonarr seems to be stuck looping some of the tasks. I first noticed some slowness with certain operations in sonarr such as manual search. For some reason I ended checking the backups tab and found a new backup was being created once per minute for a couple hours. I forced a backup through the tasks screen and that seemed to have stopped it. I deleted the unnecessary backups and then restarted sonarr. Since then though I’ve been having a different problem. Sonarr seems to be stuck in a loop RSS Syncing and Updating Library. On the series tab both operations are greyed out with spinning wheels signifying that they are currently in operation. Same thing if you go the task tab.

When I watch the notifications I recieve however it seems like the refresh series gets series starting with the letter C or sooner and seems to restart the same operation refreshing all of the A-C sows over and over. I tried forcing the operation through the task tab but haven’t had any luck stopping the loop. I tried manually refreshing some of the series that it seems to get stuck on, sonarr notifies me that the refresh completed and the spinning wheel for that series stops but soon enough I will find it refreshing that series again.

I’ve tried reinstalling, removing config.xml and all the .db files (including the ones with .db.something extensions). After reinstalling I used a backup taken a week before I had any problems and imported that. That did not seem to work as I still have the same issue. One thing it did seem to fix is before I would receive ‘Not Found’ when selecting a specific release to download when doing a manual search. After reinstalling I do seem to be able to manually download releases.

I tried updating mediainfo from the ubuntu repository version to the newest version provided by their website rather than through apt-get. I tired installing libmediainfo-dev. Neither of those seemed to make any changes.

Basically sonarr is stuck updating library and rss syncing. I receive tons of notifications about refresh series but it only ever seems to get to the first few series that begin with C. I only have a 130 series overall so nothing huge.

Let me know if there is any more information I can provide.

Thanks,
Harvey

2

Capture the standard output and error from the mono process as it looks like Sonarr is being restarted likely due to it crashing. Also check which version of mediainfolib you have installed, that may be the culprit (and up date it if it is not current).

3

Thanks for the reply,

Here is the output I received from the mono process:
https://pastebin.com/5gWuHi9J

It seems to point to mediainfolib. I tried updating to version 0.7.94 based on this website: https://mediaarea.net/nn/MediaInfo/Download/Ubuntu but I still receive the same crash shortly after starting sonarr.

When I run the command ‘apt-get install mediainfo’ it says I am up to date with version 0.7.82-1 though.

Any ideas?

4

Yes it does.

How did you update it? It looks like they have their own repository that you can use: https://mediaarea.net/nn/Repos which once added should provide you with 0.7.94.

That’s because 0.7.82 is the latest version in the Ubuntu apt-repo, but 0.7.94 is the latest release of mediainfo. If you added the repo I’m not sure how apt-get handles updates from different repos, you may need to update it explicitly.

5

That seems to have worked, thank you. I am not sure how I overlooked the repo in the first place. It’s weird their website sure makes it seem like I should be able to download a .deb from https://mediaarea.net/en/MediaInfo/Download/Ubuntu

Either way, after adding the external repo and updating media info everything appears to work.

6

Yeah, it’s a bit confusing (I didn’t even realize they had a repo until I looked yesterday), glad to hear it’s working!

7

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