Sonarr starts then stops

Help & Support
#1

Since last night (when mono seems to have updated on my ubuntu 14.04 box) sonarr starts up but doesn’t stay running and I get the following error:

Stacktrace:

at <0xffffffff>
at (wrapper managed-to-native) NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.MediaInfo_Open_Buffer_Continue (intptr,byte[],intptr) <IL 0x00026, 0xffffffff>
at NzbDrone.Core.MediaFiles.MediaInfo.MediaInfo.Open (System.IO.Stream) [0x00044] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\MediaInfo\MediaInfoLib.cs:205
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (string) [0x00056] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:48
at NzbDrone.Core.MediaFiles.MediaInfo.UpdateMediaInfoService.UpdateMediaInfo (NzbDrone.Core.Tv.Series,System.Collections.Generic.List`1<NzbDrone.Core.MediaFiles.EpisodeFile>) [0x00044] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\MediaInfo\UpdateMediaInfoService.cs:46
at NzbDrone.Core.MediaFiles.MediaInfo.UpdateMediaInfoService.Handle (NzbDrone.Core.MediaFiles.Events.SeriesScannedEvent) [0x0005c] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\MediaInfo\UpdateMediaInfoService.cs:68
at NzbDrone.Core.Messaging.Events.EventAggregator.PublishEvent (TEvent) [0x000c5] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Events\EventAggregator.cs:56
at NzbDrone.Core.MediaFiles.DiskScanService.Scan (NzbDrone.Core.Tv.Series) [0x001de] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\DiskScanService.cs:119
at NzbDrone.Core.MediaFiles.DiskScanService.Handle (NzbDrone.Core.Tv.Events.SeriesUpdatedEvent) [0x00000] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MediaFiles\DiskScanService.cs:165
at NzbDrone.Core.Messaging.Events.EventAggregator.PublishEvent (TEvent) [0x000c5] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Events\EventAggregator.cs:56
at NzbDrone.Core.Tv.RefreshSeriesService.RefreshSeriesInfo (NzbDrone.Core.Tv.Series) [0x001bb] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:95
at NzbDrone.Core.Tv.RefreshSeriesService.Execute (NzbDrone.Core.Tv.Commands.RefreshSeriesCommand) [0x000a3] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:145
at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommand (TCommand,NzbDrone.Core.Messaging.Commands.CommandModel) [0x0008a] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:77
at (wrapper dynamic-method) object.CallSite.Target (System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,NzbDrone.Core.Messaging.Commands.CommandExecutor,object,NzbDrone.Core.Messaging.Commands.CommandModel) <IL 0x00074, 0x00106>
at System.Dynamic.UpdateDelegates.UpdateAndExecuteVoid3<T0, T1, T2> (System.Runtime.CompilerServices.CallSite,T0,T1,T2) <IL 0x00138, 0x00592>
at (wrapper dynamic-method) object.CallSite.Target (System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,NzbDrone.Core.Messaging.Commands.CommandExecutor,object,NzbDrone.Core.Messaging.Commands.CommandModel) <IL 0x00096, 0x0016d>
at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommands () [0x00029] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:41
at System.Threading.Thread.StartInternal () <0x000c2>
at (wrapper runtime-invoke) object.runtime_invoke_void__this__ (object,intptr,intptr,intptr) <IL 0x0005e, 0xffffffff>

Native stacktrace:

mono() [0x4b23ac]
mono() [0x428e40]
/lib/x86_64-linux-gnu/libpthread.so.0(+0x10340) [0x7f00f7d10340]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(+0x30e642) [0x7f00bfb34642]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(+0x46258) [0x7f00bf86c258]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(+0x46a28) [0x7f00bf86ca28]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(+0x8e371) [0x7f00bf8b4371]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(+0x46046) [0x7f00bf86c046]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(+0x46a28) [0x7f00bf86ca28]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(+0xc5b46) [0x7f00bf8ebb46]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(_ZN12MediaInfoLib9MediaInfo20Open_Buffer_ContinueEPKhm+0xc) [0x7f00bf8ba78c]
/usr/lib/x86_64-linux-gnu/libmediainfo.so.0(MediaInfo_Open_Buffer_Continue+0x74) [0x7f00bfc90d34]
[0x40f9fca5]

Debug info from gdb:

=================================================================
Got a SIGSEGV while executing native code. This usually indicates
a fatal error in the mono runtime or one of the native libraries
used by your application.

Aborted (core dumped)

as you can see from my apt history log lots of mono was updated last night and sonarr hasn’t kept running since then by the looks of things.

Start-Date: 2015-08-12 22:35:15
Commandline: apt-get upgrade
Upgrade: libmono-i18n4.0-all:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-extensions-design4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), mono-mcs:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-http4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-2.0-dev:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-debugger-soft4.0a-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-compilerservices-symbolwriter4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-reactive-platformservices2.2-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-microsoft-build-engine4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-services4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-sharpzip4.84-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmonoboehm-2.0-dev:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-servicemodel-web4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-net-http4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), mono-gac:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-microsoft-build-tasks-v4.0-4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-runtime-caching4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-oracle4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-webbrowser4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-io-compression-filesystem4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-dynamic4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-data-datasetextensions4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-design4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-parallel4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), mono-runtime-common:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-http-selfhost4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-relaxng4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-xml-serialization4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-net-http-webrequest4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-i18n-west4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-data-tds4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-i18n-mideast4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), mono-runtime-sgen:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-reactive-core2.2-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-http-webhost4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-ldap4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-razor2.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-mvc3.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), 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libmono-corlib4.5-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-identitymodel4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-runtime-durableinstancing4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-routing4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-messaging4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-rabbitmq4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-management4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-microsoft-build4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-web-dynamicdata4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-componentmodel-composition4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), libmono-system-drawing4.0-cil:amd64 (4.0.2.5-0xamarin1, 4.0.3.20-0xamarin1), 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End-Date: 2015-08-12 22:36:24

Any ideas?

#2

Check that your kernel is not one of the known bad ones in this thread:

#3

I’m running 3.13.0-32-generic, the server hasn’t been rebooted in the last 22 days so its still using this kernel even if a newer one was installed, and I dont see this version of kernel mentioned in that post.

By the way I didn’t mention that sonarr has been working fine on this box for months and only stopped since last night, I do have 3.13.0-61 is installed on the box but that only got installed just now when I did a dist-upgrade to see if that would help.

#4

Just rebooted the box anyway, now running 3.13.0-61 and I get the same crash :frowning:

#5

Fairly explicit crash in MediaInfo. possibly not related to the kernel issues.

Can you find out which media file it is trying to inspect? should be in the log files, Enable Debug/Trace log if you have to.
Once you have the filename try run the mediainfo cmdline tool on it.

Also check which libmediainfo version you have installed.

Thank you.

Edit: Hm, actually the native stacktrace tells a different story. Well, check MediaInfo anyway. If that’s the culprit it will likely crash at the same place again.

#6

Yeah its funny you should say that, I did notice the mediainfo in that trace.

Then I remember that I had only just added a bunch of new tv eps manually (by putting the files into the shows dir and letting sonarr do its thing with them) and it turns out one of those files was breaking it.

I’ve moved that single episode out of the way and now I get no crash, funny though, as mediainfo can actually read that one file and it doesn’t really show anything odd.

Anyway, thanks for the help, very fast replies, I love this software even more now :smile:

#7

We also got someone on IRC with a similar error. Quite the coincidence.

Lemme know if you have mediainfo 0.7.76

Actually, via the console mediainfo --ParseSpeed=0.0 [filename] crashes too, please test that.

I don’t have time yet to investigate, but at least it’s getting tracked. At one point we probably have to inform the mediainfo dev. We could also increase ParseSpeed, at the cost of reading more bytes from the file.

#8

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