Sonarr not updating after all files lost

Help & Support
1

Sonarr version (exact version): 3.0.6.1265
Mono version (if Sonarr is not running on Windows):
OS: windows 10
Debug logs:
Description of issue:
After a hdd failure I lost all my series. Trying to re-download from sonarr it didn’t detect that files are gone. Also it doesn’t recreate the storage dir for the series and leaves the downloaded files I the sanzbd completed folder…

What can I do?

2

If the whole root folder is missing or empty with no files in it then it doesn’t scan anything in case it’s just the drive dropping out.

Drop a text file with some gibberish in the root folder and then kick off a rescan.

For the downloads
https://wikijs.servarr.com/sonarr/troubleshooting#downloads-and-importing

Or
You didn’t read the installation instructions:

Sonarr can be installed as system tray application or Windows Service. A system tray application is started after the user logs in and is visible as an icon on the taskbar system tray.
A Windows Service runs even when the user is not logged in, but special care must be taken since Windows Services cannot access network drives (\server\share or X:\ mapped drives) without special configuration steps.
Additionally the Windows Service runs under the ‘Local Service’ account, by default this account does not have permissions to access your user’s home directory unless permissions have been assigned manually. This is particularly relevant when using download clients that are configured to download to your home directory.
It’s therefore advisable to install Sonarr as a system tray application if the user can remain logged in. The option to do so is provided during the installer.

3

Files don’t matter in this case it’s folders, there needs to be a folder (can be empty) and can be named anything in the root folder for Sonarr to treat it as mounted and then will rescan it.

4

Thanks. It was indeed something related to my share access conditons. I deleted and recreated and all seems to be fixed now.

5

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