Sonarr not syncing to folders and refreshing data

Help & Support
1

**Sonarr version 2.0.0.5054
WIN10 64bit

Recently Sonarr stopped communicating with the shared folders that contain the episode files… Even if I refresh manually.

I deleted the series and re-added and chose the pathway for the files and it still won’t sync… the logs show that it is finding 0 files.

17-11-25 14:50:57.7|Info|RefreshSeriesService|Updating Info for Berlin Station
17-11-25 14:50:58.1|Info|RefreshEpisodeService|Starting episode info refresh for: [314995][Berlin Station]
17-11-25 14:50:58.1|Info|RefreshEpisodeService|Finished episode refresh for series: [314995][Berlin Station].
17-11-25 14:50:58.1|Info|DiskScanService|Scanning disk for Berlin Station
17-11-25 14:50:58.2|Info|DiskScanService|Completed scanning disk for Berlin Station
17-11-25 14:50:58.2|Info|ExistingMetadataImporter|Found 0 existing metadata files
17-11-25 14:50:58.2|Info|ExistingSubtitleImporter|Found 0 existing subtitle files
17-11-25 14:50:58.2|Info|ExistingOtherExtraImporter|Found 0 existing other extra files
17-11-25 14:50:58.2|Info|ExistingExtraFileService|Found 0 extra files

is there a way to reinstall without having to manually set up all of the Series again?

Cheers

2

Update… I have DEBUG enabled now… seems that Sonarr cannot read the root folder. I have confirmed that the Windows host has the shared folder mapped and I can access it.

17-11-29 00:35:35.6|Info|RefreshEpisodeService|Starting episode info refresh for: [314995][Berlin Station]
17-11-29 00:35:35.7|Debug|EpisodeAddedService|No new episodes, skipping search
17-11-29 00:35:35.7|Info|RefreshEpisodeService|Finished episode refresh for series: [314995][Berlin Station].
17-11-29 00:35:35.7|Debug|RefreshSeriesService|Finished series refresh for Berlin Station
17-11-29 00:35:35.7|> Warn|DiskScanService|Series’ root folder (T:\TV- Adult) doesn’t exist.
17-11-29 00:35:35.7|Debug|XemService|Scene numbering is not available for Berlin Station [314995]
17-11-29 00:35:35.8|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (15 ms)
17-11-29 00:35:35.8|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (15 ms)
17-11-29 00:35:35.8|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (15 ms)
17-11-29 00:35:35.8|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (15 ms)
17-11-29 00:35:36.4|Debug|CleanExtraFileService|Cleaning missing metadata files for series: Berlin Station

3

Please read the ((FAQ)) as this issue is covered there.

4

Thank You Sir… I added NzbDrone to the startup folder and modified the series mappings to UNC format and it fixed the association.

Strange that this worked this morning… Curse of Bill Gates right?

Cheers!

1 Like
5

Sometimes it works, but MS doesn’t actually support it and it comes down to when the folder is mounted and often fails after a reboot.

6

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.