Sonarr Not Recognizing A Successful Download

[DGCupit]

Version 3.0.8.1507
Package Version 3.0.8 by Team Sonarr
Mono Version 6.8.0.123
Ubuntu 22.04

Description of issue:

The Celebrity Apprentice Australia
Sonarr successfully searches and finds a match for download, and successfully the episodes download, but then Sonarr says that the download is an unknown show so it will not automatically process, meaning each day I have to manually import by clicking and identifying the show via interactive import.

Apparently Sonarr does not recognize AU as Australia:

[bakerboy448]

Since no logs were provided and since the grab did occur with the release name being AU, my crystal ball is your queue has a very specific error for those releases.

https://wiki.servarr.com/sonarr/troubleshooting#found-matching-series-via-grab-history-but-series-was-matched-by-series-id-automatic-import-is-not-possible

Why are you manually importing from wanted and not from queue?

https://wiki.servarr.com/sonarr/troubleshooting#download-cannot-be-matched-to-a-library-item

Also downloading into an application’s binary directory is poor practice and implies you have poor security as well…

However, none of the matching issue would cause a failed import - so provide the logs the forum template said are required that you blew away

[DGCupit]

Debugging is on, so tomorrow, when the next episode again downloads and again fails to be processed, I will link the logs.

[DGCupit]

Here is a link to the debug log. I cleared the logs, told Sonarr to search for the episode shown in Wanted, it found and downloaded, and then after a couple of mins the wanted status showed no successful file:

LogFileDebug

[bakerboy448]

Sonarr is operating as expected.
“The Series AU” is not “Series AU” which is an alias for “The Series Australia”

Seems the crystal ball was right.

[DGCupit]

So you’re saying that The Celebrity Apprentice Australia does not equal The Celebrity Apprentice AU - Seems weak.

The folder is named:
The.Celebrity.Apprentice.AU.S06E04.1080p.HDTV.H264-CBFM

The file is named:
the.celebrity.apprentice.au.s06e04.1080p.hdtv.h264-cbfm.mkv

And you’re saying it’s perfectly expected that Sonarr would not process this file?

Is there a way to add an alternate title to the show, so that it will properly recognize it? I’ve seen this on other shows.

[bakerboy448]

Correct. This was all explained - including how to get an alias added - in the previously shared troubleshooting links.

It seems based on your questions those were ignored…not sure why.

[DGCupit]

Dude, you are about 1000% attitude. I don’t live and breath Sonarr.

Sonarr Forum: Come For Help, Never Return Because of Attitude

I’ll just deal with it and wait until someone else wants to handle abuse to get this issue resolved.

[bakerboy448]

There’s no attitude.

You were provided links to the wiki that discuss your exact issue and how to solve it - submit an alias request.

If you (or some other user) can’t or won’t do that, then there’s no help to provide and no solution for your issue.

[markus101]

What Baker failed to communicate well in a way you understood (which was linked through one of the FAQ links he did post), was an alias is required. The direct FAQ entry on this is here: https://wiki.servarr.com/sonarr/faq#why-cant-sonarr-import-episode-files-for-series-x-why-cant-sonarr-find-releases-for-series-x

If you fill out the form with the information it’ll get added and the issue resolved.