Sonarr not moving files downloaded

Help & Support
1

Sonarr version 4.0.11.2680:
Mono version (if Sonarr is not running on Windows):
Windows 11 Home 24H2:
**Debug Log: [v4.0.11.2680] FFMpegCore.Exceptions.FFMpegException: ffprobe exited with non-zero exit-code (1 - C:\Incomplete\sonarr\XXXXXX.1080p.WEB.H264-SuccessfulCrab\So0P4V5FCvmhOyr2meLvodGrcgcsgGN3.mkv: Permission denied)
at FFMpegCore.FFProbe.GetStreamJson(String filePath, Int32 outputCapacity, FFOptions ffOptions)
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo(String filename) in ./Sonarr.Core/MediaFiles/MediaInfo/VideoFileInfoReader.cs:line 140

2024-12-29 19:12:00.6|Error|DetectSample|Failed to get runtime from the file, make sure ffprobe is available
2024-12-29 19:12:00.6|Error|VideoFileInfoReader|Unable to parse media info from file: C:\Incomplete\sonarr\XXXXXX.1080p.WEB.H264-SuccessfulCrab\So0P4V5FCvmhOyr2meLvodGrcgcsgGN3.mkv**:
Description of issue: Sonarr was working with zero issues. I performed some Windows updated on my server and then I started having network sharing issues. I made some changes in the network to resolve the network share issue and now SABnzbd downloads the program perfectly, it is extracted perfectly but Sonarr in unable any longer to move the program to the appropriate folder. The debug log provided earlier states something about not having permission.:

Any suggestions/advice would be greatly appreciated!

1 Like
2

2 posts were split to a new topic: Unable to Import Files When There are Existing Files

3

It looks like the user running Sonarr is not able to access that file.

Are you running Sonarr as a Windows service or via tray? System: Status will show this.

4

It has access on mine. Yet is does it once in awhile. The things I posted before they deleted them work once in awhile too. I like 3 much better then 4.

5

Thanks for the response

system / about / mode = System

About

Version
4.0.11.2680

.NET
Yes (6.0.13)

Database
Sqlite 3.36.0

Database Migration
215

AppData Directory
C:\ProgramData\Sonarr

Startup Directory
C:\ProgramData\Sonarr\bin

Mode
Service

Uptime

6

You’ll either want to change the user the service is running as to be your user account or uninstall / reinstall and choose the Startup Folder option for auto starting.

7

Hello markus. How do I go about doing this?

8

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=> here