Sonarr not importing media from NZBGet

Help & Support
1

Sonarr version (exact version): 2.0.0.4613
Mono version (if Sonarr is not running on Windows): 4.6.2
OS: Linux plex 4.4.38-v7+ #938 SMP Thu Dec 15 15:22:21 GMT 2016 armv7l GNU/Linux
((Debug logs)): https://drive.google.com/open?id=0B8DNbfseiNcgSktISGphMnNzWW8
Description of issue:

So I’m going nuts here. Been searching for a solution for a week.

I add a series to Sonarr. It’s passed to NZBGet which downloads and unpacks the file. Sonarr shows the download progress and then shows the download is complete,

Sonarr activity screen shows “No files found are eligible for import in /Media/downloads/dst/Series/Some TV Series.S01E01.Pilot.1080P.NL”

Manual import results in “No video files were found in the selected folder.”

The media files exist. Permissions are correct. No problem playing media with VLC.

Plex/Sonarr/NZBGet are all running under the same user so it’s not a permission issue.

Everything is running on the same computer using local drives.

Any suggestions on where to go from here would be greatly appreciated.

Duane

2

Your logs show the source path, but it appears the permissions you’re showing are not for the same folder.

3

There are two different episode directories shown in the logs, both with the same issue. I’m only showing permissions on one of the two. They are the same on both.

All processes are run as the same user and all files/directories are owned by, and fully accessible to, that user.

4

Which file system are these files on?
We’ve seen similar issues with files not being found with XFS files systems, but I don’t recall that being an issue on other file systems.

6

XFS, of course :frowning:

Any way around the problem?

Looks like I have two options… compile mono with CFLAGS=-D_FILE_OFFSET_BITS=64 or format the drives with a different filesystem. Trying the compile first.

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7

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