Sonarr Not finding files on disk

Help & Support
#1

Sonarr version (exact version):
2.0.0.5344
Mono version (if Sonarr is not running on Windows):
5.20.1.34
OS:
Unraid
Debug logs:
20-6-14 23:36:34.4|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /mnt/user/media/TVShows/Chopped.S46E03.Poke.Power.iNTERNAL.1080p.HEVC.x265-MeGusta/
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E06
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English
20-6-14 23:36:34.4|Debug|QualityParser|Trying to parse quality for The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD
20-6-14 23:36:34.4|Debug|Parser|Quality parsed: SDTV v1
20-6-14 23:36:34.4|Debug|Parser|Release Group parsed: mSD
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E06
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English
20-6-14 23:36:34.4|Debug|QualityParser|Trying to parse quality for The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD
20-6-14 23:36:34.4|Debug|Parser|Quality parsed: SDTV v1
20-6-14 23:36:34.4|Debug|Parser|Release Group parsed: mSD
20-6-14 23:36:34.4|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD/
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E04.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E04
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English
20-6-14 23:36:34.4|Debug|QualityParser|Trying to parse quality for The.Marvelous.Misadventures.of.Flapjack.S03E04.480p.x264-mSD
20-6-14 23:36:34.4|Debug|Parser|Quality parsed: SDTV v1
20-6-14 23:36:34.4|Debug|Parser|Release Group parsed: mSD
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E04.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E04
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English

Full debug log:
https://pastebin.com/TxPdbyDN

Description of issue:
This issue seems to have popped up and I’m just noticing it. When looking into a series within Sonarr it shows 0/x for monitored episodes for each series. When viewing the filesystem the files exist and the permissions are the same as other episodes who show 11/11 (or however many exist in that series).

I’m guessing it is possibly a parsing error?

All of this is setup within docker containers within Unraid. I use Sabnzbd which handles downloading as well.

Any help/suggestions are appreciated!

#2 
20-6-14 23:36:34.4|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD/

Either you have different volumes mounted for the SAB container vs the Sonarr container or it’s a permissions issue.

It also looks like you’re downloading to the same place Sonarr is going to sort files (guessing), but you shouldn’t do that.

#3

Thanks for the reply!

SAB works off of a /data/incomplete/ and /data/complete and is setup via categories with +Delete - and the TV folder as /mnt/user/media/TVShows. That path is setup in Sonarr as my /tv path (which Sonarr is watching)

/mnt/user/media/TVShows is a Share on my system (so it is a different place from downloading)

I have Sonarr setup to create empty series folders

When hovering over the tooltip on the far left in the “Activity” view I can see this

" The.Marvelous.Misadventures.of.Flapjack.S02E10.480p.x264-mSD

  • No files found are eligible for import in /mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S02E10.480p.x264-mSD/"

I have this setting enabled in SAB for permissions https://i.imgur.com/YDbtwl1.png

EDIT:

I’m not sure if this matters but within /mnt/user/media/TVShows/ the files don’t necessarily exist. By that I mean There exists a directory:

/mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S01E06.480p.x264-mSD

and inside that directory…

fac583f276ff436e9577246dac4ccc46.mkv

Should I have setup episode naming, and it would likely fix itself then? (maybe?)

#4

No you don’t want renaming enabled in SAB.

Based on that error Sonarr can see the folder, but can’t see the file within, does the file have read/write/execute for user/group/everyone?

#5

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