Sonarr Not finding files on disk

Sonarr version (exact version):
2.0.0.5344
Mono version (if Sonarr is not running on Windows):
5.20.1.34
OS:
Unraid
Debug logs:
20-6-14 23:36:34.4|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /mnt/user/media/TVShows/Chopped.S46E03.Poke.Power.iNTERNAL.1080p.HEVC.x265-MeGusta/
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E06
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English
20-6-14 23:36:34.4|Debug|QualityParser|Trying to parse quality for The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD
20-6-14 23:36:34.4|Debug|Parser|Quality parsed: SDTV v1
20-6-14 23:36:34.4|Debug|Parser|Release Group parsed: mSD
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E06
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English
20-6-14 23:36:34.4|Debug|QualityParser|Trying to parse quality for The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD
20-6-14 23:36:34.4|Debug|Parser|Quality parsed: SDTV v1
20-6-14 23:36:34.4|Debug|Parser|Release Group parsed: mSD
20-6-14 23:36:34.4|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD/
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E04.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E04
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English
20-6-14 23:36:34.4|Debug|QualityParser|Trying to parse quality for The.Marvelous.Misadventures.of.Flapjack.S03E04.480p.x264-mSD
20-6-14 23:36:34.4|Debug|Parser|Quality parsed: SDTV v1
20-6-14 23:36:34.4|Debug|Parser|Release Group parsed: mSD
20-6-14 23:36:34.4|Debug|Parser|Parsing string ‘The.Marvelous.Misadventures.of.Flapjack.S03E04.480p.x264-mSD’
20-6-14 23:36:34.4|Debug|Parser|Episode Parsed. The Marvelous Misadventures of Flapjack - S03E04
20-6-14 23:36:34.4|Debug|Parser|Language parsed: English

Full debug log:
https://pastebin.com/TxPdbyDN

Description of issue:
This issue seems to have popped up and I’m just noticing it. When looking into a series within Sonarr it shows 0/x for monitored episodes for each series. When viewing the filesystem the files exist and the permissions are the same as other episodes who show 11/11 (or however many exist in that series).

I’m guessing it is possibly a parsing error?

All of this is setup within docker containers within Unraid. I use Sabnzbd which handles downloading as well.

Any help/suggestions are appreciated!

20-6-14 23:36:34.4|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: /mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S03E06.480p.x264-mSD/

Either you have different volumes mounted for the SAB container vs the Sonarr container or it’s a permissions issue.

It also looks like you’re downloading to the same place Sonarr is going to sort files (guessing), but you shouldn’t do that.

Thanks for the reply!

SAB works off of a /data/incomplete/ and /data/complete and is setup via categories with +Delete - and the TV folder as /mnt/user/media/TVShows. That path is setup in Sonarr as my /tv path (which Sonarr is watching)

/mnt/user/media/TVShows is a Share on my system (so it is a different place from downloading)

I have Sonarr setup to create empty series folders

When hovering over the tooltip on the far left in the “Activity” view I can see this

" The.Marvelous.Misadventures.of.Flapjack.S02E10.480p.x264-mSD

  • No files found are eligible for import in /mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S02E10.480p.x264-mSD/"

I have this setting enabled in SAB for permissions https://i.imgur.com/YDbtwl1.png

EDIT:

I’m not sure if this matters but within /mnt/user/media/TVShows/ the files don’t necessarily exist. By that I mean There exists a directory:

/mnt/user/media/TVShows/The.Marvelous.Misadventures.of.Flapjack.S01E06.480p.x264-mSD

and inside that directory…

fac583f276ff436e9577246dac4ccc46.mkv

Should I have setup episode naming, and it would likely fix itself then? (maybe?)

No you don’t want renaming enabled in SAB.

Based on that error Sonarr can see the folder, but can’t see the file within, does the file have read/write/execute for user/group/everyone?