Sonarr version (exact version): 2.0.0.4928
Mono version (if Sonarr is not running on Windows): 4.8.1.0
OS: QNAP 4.3.3
Description of issue:
I have a series added. Let’s say it’s Home Movies. In the settings the directory is set to “/tv/Home Movies”. All seasons are contained within that folder and recognised by Sonarr. However, a directory called “/tv/Home Movies Season 4” keeps being created. Not inside the series folder either. Every time I delete it, it pops back. This is happening with two series at the moment.
Sonarr will only create a season folder if it’s importing a file and only create empty series folder if the setting is enabled and it rescans the disk and sees it missing.
What do the ((debug logs)) show?
Can’t work out how to copy paste logs but just deleted them again and will see what crops up in the next hour or so.
I know that’s how the folder creation is supposed to work. However, that’s the wrong format for a series folder according to my settings and all the series in question have existing and correct series folders matched and assigned.
It just did it again and grepping the debug logs gives:
17-8-8 12:22:37.1|Info|RefreshSeriesService|Skipping refresh of series: Home Movies
17-8-8 12:22:37.1|Info|DiskScanService|Scanning disk for Home Movies
17-8-8 12:22:37.1|Debug|DiskScanService|Scanning '/share/video/tv/Home Movies' for video files
17-8-8 12:22:37.2|Debug|DiskScanService|52 video files were found in /share/video/tv/Home Movies
17-8-8 12:22:37.2|Debug|DiskScanService|[75318][Home Movies] Cleaning up media files in DB
17-8-8 12:22:37.2|Debug|ImportDecisionMaker|Analyzing 0/52 files.
17-8-8 12:22:37.2|Info|DiskScanService|Completed scanning disk for Home Movies
17-8-8 12:22:37.2|Debug|ExistingExtraFileService|Looking for existing extra files in /share/video/tv/Home Movies
17-8-8 12:22:37.2|Debug|DiskScanService|Scanning '/share/video/tv/Home Movies' for non-video files
17-8-8 12:22:37.2|Debug|DiskScanService|0 non-video files were found in /share/video/tv/Home Movies
17-8-8 12:22:37.2|Debug|ExistingMetadataImporter|Looking for existing metadata in /share/video/tv/Home Movies
17-8-8 12:22:37.2|Info|ExistingMetadataImporter|Found 0 existing metadata files
17-8-8 12:22:37.2|Debug|ExistingSubtitleImporter|Looking for existing subtitle files in /share/video/tv/Home Movies
17-8-8 12:22:37.3|Info|ExistingSubtitleImporter|Found 0 existing subtitle files
17-8-8 12:22:37.3|Debug|ExistingOtherExtraImporter|Looking for existing extra files in /share/video/tv/Home Movies
17-8-8 12:22:37.3|Info|ExistingOtherExtraImporter|Found 0 existing other extra files
17-8-8 12:22:37.3|Info|ExistingExtraFileService|Found 0 extra files
Nothing about the extra folders.
Which folder is being created?
In your example you mention /tv/Home Movies Season 4, is Home Movies Season 4 the folder name that is being created?
Are they being created every hour? Sonarr would only create folders on rescan or import and as you said the format doesn’t follow your naming. Is something else creating these folders? I see no way that Sonarr is creating a folder with the wrong name in the root folder, especially since the series folder already exists.
I think something else is creating them given the information available here and that Creating missing series folder is not logged.
Yes, that is the name of the folder being created. Sonarr recognises the correct folder which is e.g. /tv/Home Movies/Season 4 and that’s where the files are stored (and what the naming scheme dictates).
I don’t know exactly when it’s being created but I tested disabling “Create missing series folders” and it’s now stopped. Nothing else has access to the directory. I’m sure Sonarr is somehow confused and thinks there should be a series with that title.
Do you have another series pointed to that folder? Check Series Editor for the full list with paths.
There was one for another of the folders being created but not that one…
Can you:
- Ensure debug logging is enabled
- Clear the log files
- Refresh all series
- Zip up debug logs and post them
You’ll want create empty series folders enabled for this.
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