Sonarr Keeps crashing when sacnning an specific show

[xhunter]

Sonarr version (exact version): 2.0.0.4949
Mono version (if Sonarr is not running on Windows): 4.8.1
OS: Qnap
((Debug logs)): https://pastebin.com/f49z0wTh
Description of issue:
Sonarr seems to crash every time it wants to analyze an specific series, and the webpage returns “This site can’t be reached”,
Sonarr works for a minute or so after stopping and restarting it, but immediately crashes when it gets to that show and becomes unresponsive.

[markus101]

((Trace logs)) will give the most details as to what may be causing it to crash, but when mono is crashing you’re probably best off capturing the standard output/error to a file and checking that.

If it’s failing reading media info for a particular file like it appears to be here:

17-10-30 12:24:31.2|Debug|VideoFileInfoReader|Getting media info from /share/CACHEDEV2_DATA/Media/Downloads/Anime/ReZero kara Hajimeru Isekai Seikatsu/ReZero kara Hajimeru Isekai Seikatsu - 05.mkv

An outdated version of media info is likely the culprit. Which version of libmediainfo is installed?

[xhunter]

Thanks,

here are 2 trace logs

https://pastebin.com/Cx5pNEAh
https://pastebin.com/qsTBaRcz

I don’t know which version of libmediainfo is installed with sonarr or how to find out, but I would imagine it’s the latest.

[markus101]

Neither of those show any issues, beyond possible mediainfo related.

I’d be surprised if you were running the latest release, it’s often out of date in OS repos and I"m not sure if it’s kept up to date in the QSonarr package.

IU think the best thing to do to track this down further would be to capture the standard output and error to a file to see how mono is crashing since when mono crashes logs files are not written to.