Enabled debug logging. Cleared logs before creating. Everything has been working fine, but all of a sudden yesterday files that are downloaded are getting the error “No files found are eligible for import in K:\SABnzbd\Complete\The.Affair.S03E10.PROPER.720p.HDTV.x264-AVS.1\0u3xjh46YBvMXXX5YvVoNsKwT.mkv” after the download completes.
The file downloads with no issue, the final path exists as it always has and always had episodes go to it before, and nothing was changed in the setup of SABnzbd or Sonarr. What could be going on? Restarted Sonarr/nzbdrone and computer a few times and keep getting the same result. Any help would be appreciated.
I already use UNC paths in Sonarr. SAB is setup with the completed download folder as K:\SABnzbd\Complete. Files have been getting downloaded there then Sonarr’s “rename” has been pulling them from there and moving them to the path of \Martorious\Media\TV Shows\Watching\The Affair (what the path is listed as in Sonarr). This worked for the first 9 episodes of the season, and for another show as recently as Wednesday, but this is now happening for two shows as of yesterday with no changes anywhere in the setup. Same error for both.
17-1-30 18:18:21.5|Error|DownloadedEpisodesImportService|Import failed, path does not exist or is not accessible by Sonarr: K:\SABnzbd\Complete\The.Affair.S03E10.PROPER.720p.HDTV.x264-AVS.1\0u3xjh46YBvMXXX5YvVoNsKwT.mkv
Sonarr doesn’t have access, either because it can’t find the path or it doesn’t have permissions to access it.
Is K:\ a local drive or mapped to a network share?
It’s a mapped network drive. Another show in the same exact destination (\Martorious\Media\TV Shows\Watching), but a different show name worked fine Wednesday.
The error in Sonarr says “No files found are eligible for import in K:\SABnzbd\Complete\The.Affair.S03E10.720p.AMZN.WEBRip.DD5.1.x264-NTb” but in Windows explorer the below file is in this folder:
One thing I realize is the error in the logs says the path of K:\SABnzbd\Complete\The.Affair.S03E10.PROPER.720p.HDTV.x264-AVS.1\0u3xjh46YBvMXXX5YvVoNsKwT.mkv cannot be located.
Not sure where the extra characters of “0u3xjh46YBvMXXX5YvVoNsKwT” before the extension come from. Also don’t see an import failure message in the logs for the newest episode I tried. Could something be corrupt somewhere?
Turns out it was due to the root folders not being recognized. Didn’t see this as an error in Sonarr until I did a re-install. I’ve run into this before (the reason I even know about using UNC Paths), but all was well with using UNC paths and using Sonarr/NZBDrone as a service. Is there any rhyme or reason why it’ll work for a long time using UNC paths and Sonarr as a service, but then will crap out?
Got everything working as it was by uninstalling the service and running it through Windows startup.
Luck. Mapped Network Drives aren’t supported by services (by Microsoft), they sometimes work, but can fail at any time. It doesn’t matter if the path is the source of import or the destination, it’s not guaranteed to work.