Sonarr is causing a bugcheck/bsod every day at 2:04 AM

Help & Support
1

I’m having a very strange problem that I would love to get some help with. Every day, around 2:04 AM, the PC I have Sonarr on crashes and reboots itself. At first I thought it was hardware related so I replaced the main HDD, but that didn’t help. Then I replaced the motherboard, RAM, and CPU and that didn’t help. I’ve narrowed it down to something with Sonarr. I am able to reproduce the error if I install Sonarr on a fresh OS install and start adding my existing shows. Somewhere towards adding the last quarter of the shows, the PC crashes just like it does at 2:04 AM.

OS is Windows 8.1. I’m using Stablebit Drivepool to pool 5 HDDs that hold the shows.

I have a memory dump of the crash if that would help at all, and if there’s any other information that would help troubleshoot this issue, please feel free to ask. Thanks!

2

Did a little more digging and the crash happens exactly when the “Updating Scene Mappings” and “Running housecleaning tasks” start. Anyone know why this would happen?

3

If you run those tasks manually does it crash? Those should run more often then 24 hours.

My first inclination is this is related to a drive in the pool that’s starting to fail, causing the system to crash.

Trace logging in Sonarr should point to exactly what Sonarr is doing during the crash. PM me the memory dump and I’ll try to take a look.

4

I tried manually running those tasks but they were taking a while to run and I had to leave to run some errands.

I suspected a drive failure and ran Passmark DiskCheckup and all the drive’s SMART values were in the safe ranges. I’ll get you a link for the memory dump after I upload it and try some more extended disk testing as soon as I get back. Thanks!

5

Here’s the memory dump:

6

Here’s some information from WhoCrashed:

On Sat 7/18/2015 7:00:55 PM GMT your computer crashed
crash dump file: C:\Windows\Minidump\071815-19421-02.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x150CA0)
Bugcheck code: 0xD1 (0xFFFFF80000000000, 0x7, 0x8, 0xFFFFF80000000000)
Error: DRIVER_IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

7

I would be looking at the Drivepool logs / support, its more likely this apps driver is what is crashing and burning windows

8

I put a support ticket in with them earlier today. In the mean time, I’m testing Windows 10 to see if the issue is still there.

9

Short update. I’ve narrowed the crash down to when Sonarr does a refreshseries on Star Trek: The Next Generation. Every single time that starts on Star Trek: TNG it triggers the BSOD.

10

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