Sonarr downloads shows but doesn't move some shows

Help & Support
#1

Sonarr version (exact version): 3.0.8.1507
Mono version (if Sonarr is not running on Windows): 5.20.1.34
OS: Synology DSM 7.0.1-42218 Update 3
Debug logs:
2022-05-21 16:01:52.3|Error|VideoFileInfoReader|Unable to parse media info from file: /volume1/downloads/complete/Revenge.S02E17.1080p.WEBRip.x265-YAWNiX/Revenge.S02E17.1080p.WEBRip.x265-YAWNiX.mkv

[v3.0.8.1507] System.UnauthorizedAccessException: Access to the path “/volume1/downloads/complete/Revenge.S02E17.1080p.WEBRip.x265-YAWNiX/Revenge.S02E17.1080p.WEBRip.x265-YAWNiX.mkv” is denied.
at System.IO.FileStream…ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize, System.Boolean anonymous, System.IO.FileOptions options) [0x00259] in /spksrc/native/mono/work-native/mono-5.20.1.34/mcs/class/corlib/System.IO/FileStream.cs:274
at System.IO.FileStream…ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access, System.IO.FileShare share, System.Int32 bufferSize, System.Boolean isAsync, System.Boolean anonymous) [0x00000] in /spksrc/native/mono/work-native/mono-5.20.1.34/mcs/class/corlib/System.IO/FileStream.cs:149
at System.IO.FileStream…ctor (System.String path, System.IO.FileMode mode, System.IO.FileAccess access) [0x00000] in /spksrc/native/mono/work-native/mono-5.20.1.34/mcs/class/corlib/System.IO/FileStream.cs:86
at (wrapper remoting-invoke-with-check) System.IO.FileStream…ctor(string,System.IO.FileMode,System.IO.FileAccess)
at NzbDrone.Common.Disk.DiskProviderBase.OpenReadStream (System.String path) [0x0001b] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Common\Disk\DiskProviderBase.cs:415
at NzbDrone.Core.MediaFiles.MediaInfo.VideoFileInfoReader.GetMediaInfo (System.String filename) [0x0006e] in M:\BuildAgent\work\63739567f01dbcc2\src\NzbDrone.Core\MediaFiles\MediaInfo\VideoFileInfoReader.cs:59

Description of issue:

Sonarr correctly finds and downloads episodes, for some shows it fails to import / move episodes to media folder with errors like the above in the logs. It works for others without a problem so its not a permission thing (I assume). Not sure what is happening, any help appreciated. Also occurring with Radarr (only working with some downloads)

#2

What’s unclear? Sonarr and radarr don’t have permissions to read/write the files. Fix your permissions and fix your setup?

#3

permissions are fine, sorry if not clear, but both work for some downloads but not all I get the above for some. a permission issue would affect all.

#4

Well the error is clear it’s a permission issue or otherwise unreadable by mediainfo

If you refuse to believe the fact that the file system is saying sonarr/mediainfo cannot access the path, then I’m not sure anyone can provide any help.

#5

its not about refusing to believe anything… while the error above states its a permission error the described error isn’t accounted for by this… reading comprehension is tough I know… but try :slight_smile:

if the above isn’t clear, I don’t think you can help me, but appreciate you chipping in.

#6

At least maybe actually check (and show here) the permissions of that folder/file, this is a typical topic that doesn’t go anywhere but in circles.

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#7

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