Sonarr Blocked by Windows? Unable to connect

Help & Support
1

Hi,
I’ve been having issues lately with sonarr not grabbing any new releases. I started looking at the logs and it turns out that all of my requests are not working. Here an example log:

NZBs.io https://nzbs.io/api?t=tvsearch&cat=5030,5040&extended=1&apikey=<removed>&offset=0&limit=100 Unable to connect to the remote server
OZnzb.com https://api.oznzb.com/api?t=tvsearch&cat=5030,5040&extended=1&apikey=<removed>&offset=0&limit=100 Unable to connect to the remote server
Usenet Crawler http://www.usenet-crawler.com/api?t=tvsearch&cat=5030,5040&extended=1&apikey=<removed>&offset=0&limit=100 Unable to connect to the remote server

HOWEVER… when I take one of the http requests and paste it into the browser (and adding the api key). I get the proper xml response.

My only conclusion is that windows is blocking sonarr. Not sure how to confirm/proceed.
Anyone have any ideas?

2

Could you pastebin more of the error?
Which browser does it work in?
Which version of Sonarr?

3

I hope this is what you need: http://pastebin.com/4UYpzPvv
Keep in mind… this was during OZNzb’s api downtime earlier today but the others are doing the same.

I tested it chrome only,

Version: 2.0.0.2837

4

Looks like everyhting is blocked, even connecting to the Sonarr server’s to get updated information. Do you have a firewall that might be blocking things (part of your anti-virus maybe)?

5

I’m using bitdefender… this could be my culprit.
Any known issues with BitDefender and Sonarr?

Besides that Windows Firewall.

6

Nothing to my knowledge. Doesn’t look like a Proxy issue in this case, but check out the IE proxy settings and make sure they aren’t set.

7

Internet explorer proxy settings?

I just checked and it’s not enabled. I’m not sure why that would make any difference though…

8

Yeah, Internet Explorer. Sonarr would use them if set, all .net apps do unless explicitly told not to.

9

I’m not sure what’s going on.
I rebooted and everything started working again.
Then this morning I check again and everything is blocked.
This is bizzar.

10

Disable bitdefender and see. :smile:

LJ

11

Also check your network “Location” setting. Make sure it’s not set to “Public.”

LJ

12

Happy to report that Bitdefender is 100% the issue. Disabling the firewall within Bitdefender fixed the issue.
Now I just need to figure out how to get it to work with the firewall active.

I tried adding “C:\ProgramData\NzbDrone\bin\NzbDrone.exe” as a trusted application but that didn’t seem to fix it.

13

try nzbdrone-console.exe as well… or try excluding the entire path if you can do that.

LJ

14

Added both of those.
Can’t add the folder.

Still having issues.

Thinking of changing av/firewall now.

15

bitdefender doesn’t have any logs showing blocks, etc? If not, that seems odd to me as that’s one of the top rated a/v programs.

LJ