Hello,
I am having a problem where some shows will download and post process, but stay in the Activity Queue. If I manually delete them out, sometimes it will show as completed, but majority of the time I have to do a manual scan of the series for Sonarr to see that it is in the folder.
Some times the process works flawlessly???
I checked permissions and it should have no issues accessing the folder(Full control).
Debug logs of the import process would be the first thing to look at, if you pastebin the logs we can take a look.
I noticed this on my (new) setup when the Target Dir and my Drone Dir were the same - The Post Processing script ran before the Download Finished Detection script, and as such it remained in my queue.
Not sure if you need anything else. To answer the question above, the targer Dir is different from the Drone Dir
15-4-13 11:10:47.6|Debug|NzbDrone.Core.Parser.QualityParser|Trying to parse quality for Salem.S02E02.720p.HDTV.x264-KILLERS-NZBgeek
15-4-13 11:10:47.6|Debug|Parser|Quality parsed: HDTV-720p v1
15-4-13 11:10:47.6|Debug|Parser|Release Group parsed: KILLERS
15-4-13 11:11:49.7|Debug|DiskScanService|Scanning ‘\media-2\media\Downloads\TV’ for video files
15-4-13 11:11:49.7|Debug|DiskScanService|0 video files were found in \media-2\media\Downloads\TV
15-4-13 11:11:49.8|Debug|SabnzbdProxy|Url: http://localhost:2708/api?mode=queue&start=0&limit=0&apikey=&output=json
15-4-13 11:11:49.9|Debug|SabnzbdProxy|Url: http://localhost:2708/api?mode=history&start=0&limit=30&apikey=&output=json
15-4-13 11:11:50.2|Debug|Parser|Parsing string 'Salem.S02E02.720p.HDTV.x264-KILLERS-NZBgeek’
15-4-13 11:11:50.2|Debug|Parser|Episode Parsed. salem - S02E02
15-4-13 11:11:50.2|Debug|Parser|Language parsed: English
15-4-13 11:11:50.2|Debug|NzbDrone.Core.Parser.QualityParser|Trying to parse quality for Salem.S02E02.720p.HDTV.x264-KILLERS-NZBgeek
Not really enough here, I see it parsing, but not trying to process it.
Lets step up the logging to trace logging and let it run for a couple minutes.
here you go
Z:\\Downloads\\incomplete\\Salem.S02E02.720p.HDTV.x264-KILLERS-NZBgeek
Is that a local path or a mapped network drive?
How is Sonarr running?
If its a mapped network drive and Sonarr is running as a Windows service: https://github.com/Sonarr/Sonarr/wiki/FAQ#why-cant-sonarr-see-my-files-on-a-remote-server
Is Complete Download Handling enabled in Sonarr’s download client settings?
That is a network drive, but it is open so everyone has full access to it.
I did not have the complete Download Handling enabled, I have turned it on now. I’m just confused why it works for some files and not others??
Doesn’t matter if Sonarr is running as a Window service it will fail from time to time (and isn’t really supported by MS).
ok, that mapped drive is coming from SabNzb and it won’t accept and UNC path, so I’m not sure if I can do anything about that. I am running the NzbDrone.exe from startup folder as well.
Then you should be fine, just make sure the NzbDrone service is disable (that could explain the issues if it started up).
I was hoping this issue was going to be resolved in updates but I am still running in to the same issues.
I am still having a problem where some shows will download and post process, but stay in the Activity Queue. If I manually delete them out, sometimes it will show as completed, but majority of the time I have to do a manual scan of the series for Sonarr to see that it is in the folder.
Some times the process works flawlessly???
I checked permissions and it should have no issues accessing the folder(Full control).
https://forums.sonarr.tv/uploads/default/_optimized/6c0/e60/decf4e7d93_690x129.png
I have tried turning on Completed Download Handling but the problem remains. The whole process takes place on the local server, so there are no network locations being used.
With it off Sonarr won’t show completed downloads in the queue (this was added in the latest release).
If its off normally how is it being imported?
SAB drops the file into the Drone Factory folder and it is picked up there. I would understand if it failed all the time, but 30% of the time the process works flawlessly
I think I got it figured out. I have removed the category in SAB and I am letting Sonarr take care of the whole process (without the use of the Drone Folder) and it seems to be working. I will update the ticket if the problem comes back.