Series Posters Mssing


#1

Hi,

Am running Sonarr 2.0.0.5085 on Windows 10 Pro and the series posters are not downloading.

File C:\ProgramData\NzbDrone\MediaCover\21\poster.jpg not found

I went to the path listed above, I see directories, but there is no file or image. I’m getting this for all of my series.

Thanks in advance.


#2

Do the images download if you refresh the series?
If not, we’ll need some debug logs of the series refresh.


#5

No - I’ve tried refreshing several of the series where the posters are not downloading and no change.

What do you want to see from the debug log so I copy/paste the correct info?

I’m providing the below. Hope this helps:

18-3-1 12:03:33.6|Info|RefreshEpisodeService|Starting episode info refresh for: [317897][]
18-3-1 12:03:33.7|Info|RefreshEpisodeService|Finished episode refresh for series: [317897][.
18-3-1 12:03:33.7|Info|DiskScanService|Scanning disk for
18-3-1 12:03:33.7|Info|DiskScanService|Completed scanning disk for
18-3-1 12:03:33.8|Info|ExistingMetadataImporter|Found 0 existing metadata files
18-3-1 12:03:33.8|Info|ExistingSubtitleImporter|Found 0 existing subtitle files
18-3-1 12:03:33.9|Info|ExistingOtherExtraImporter|Found 0 existing other extra files
18-3-1 12:03:33.9|Info|ExistingExtraFileService|Found 0 extra files
18-3-1 12:03:34.0|Info|RefreshSeriesService|Updating Info for
18-3-1 12:03:34.0|Warn|HttpClient|HTTP Error - Res: [HEAD] http://thetvdb.com/banners/fanart/original/317897-1.jpg: 403.Forbidden

18-3-1 12:03:34.0|Error|MediaCoverService|Couldn’t download media cover for [317897][]

Here’s additional details on another…

18-3-1 20:09:44.9|Info|AddSeriesService|Adding Series [328534][] Path: [\]
18-3-1 20:09:45.1|Info|RefreshSeriesService|Updating Info for
18-3-1 20:09:45.2|Warn|MediaCoverMapper|File C:\ProgramData\NzbDrone\MediaCover\57\poster.jpg not found
18-3-1 20:09:45.7|Info|RefreshEpisodeService|Starting episode info refresh for: [328534][]
18-3-1 20:09:45.8|Info|RefreshEpisodeService|Finished episode refresh for series: [328534][].
18-3-1 20:09:45.9|Info|DiskScanService|Scanning disk for
18-3-1 20:09:45.9|Info|DiskScanService|Completed scanning disk for
18-3-1 20:09:46.0|Info|SeriesScannedHandler|[] was recently added, performing post-add actions
18-3-1 20:09:46.9|Info|MediaCoverService|Downloading Fanart for [328534][] https://www.thetvdb.com/banners/fanart/original/328534-1.jpg
18-3-1 20:09:47.1|Warn|HttpClient|Failed to get response from: https://www.thetvdb.com/banners/fanart/original/328534-1.jpg The remote server returned an error: (403) Forbidden.
18-3-1 20:09:47.1|Warn|MediaCoverService|Couldn’t download media cover for [328534][]. The remote server returned an error: (403) Forbidden.
18-3-1 20:09:47.1|Info|MediaCoverService|Downloading Banner for [328534][] https://www.thetvdb.com/banners/graphical/328534-g.jpg
18-3-1 20:09:47.2|Warn|HttpClient|Failed to get response from: https://www.thetvdb.com/banners/graphical/328534-g.jpg The remote server returned an error: (403) Forbidden.
18-3-1 20:09:47.2|Warn|MediaCoverService|Couldn’t download media cover for [328534][]. The remote server returned an error: (403) Forbidden.
18-3-1 20:09:47.2|Info|MediaCoverService|Downloading Poster for [328534][] https://www.thetvdb.com/banners/posters/328534-3.jpg
18-3-1 20:09:47.3|Warn|HttpClient|Failed to get response from: https://www.thetvdb.com/banners/posters/328534-3.jpg The remote server returned an error: (403) Forbidden.
18-3-1 20:09:47.3|Warn|MediaCoverService|Couldn’t download media cover for [328534][]. The remote server returned an error: (403) Forbidden.
18-3-1 20:09:47.3|Info|MetadataService|Series folder does not exist, skipping metadata creation
18-3-1 20:09:55.1|Warn|MediaCoverMapper|File C:\ProgramData\NzbDrone\MediaCover\57\poster.jpg not found
18-3-1 20:09:55.3|Warn|MediaCoverMapper|File C:\ProgramData\NzbDrone\MediaCover\57\poster.jpg not found
18-3-1 20:10:37.9|Warn|MediaCoverMapper|File C:\ProgramData\NzbDrone\MediaCover\57\poster.jpg not found
18-3-1 20:10:38.2|Warn|MediaCoverMapper|File C:\ProgramData\NzbDrone\MediaCover\57\poster.jpg not found
18-3-1 20:11:02.1|Warn|MediaCoverMapper|File C:\ProgramData\NzbDrone\MediaCover\57\poster.jpg not found
18-3-1 20:11:04.6|Warn|MediaCoverMapper|File C:\ProgramData\NzbDrone\MediaCover\57\poster.jpg not found
18-3-1 20:11:40.9|Info|AddSeriesService|Adding Series [328534][] Path: [\]


#6

Downloading the image was blocked on TheTVDB’s side. If you’re running Sonarr through a VPN or proxy, try connecting directly.


#7

Interesting…I closed the VPN and bingo. Haven’t had this problem prior. Must have been an update in VPN sftw that closed off a port preventing the updating of posters.

Just curious…is there a way I can bypass Sonarr thru the VPN?


#8

It could be the VPN endpoint your traffic is routing out of was blocked by TheTVDB/CloudFlare, another endpoint might work fine though.

No way in Sonarr to bypass the VPN.


#10

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