Series Empty Folders not created (no clues!)

Help & Support
1

Sonarr version (exact version):
2.0.0.4230

Mono version (if Sonarr is not running on Windows):
4.2.3 (Stable 4.2.3.4/832de4b Wed Mar 16 13:19:08 UTC 2016)

OS:
DISTRIB_ID=Ubuntu / DISTRIB_RELEASE=16.04 / DISTRIB_CODENAME=xenial / DISTRIB_DESCRIPTION=“Ubuntu 16.04.1 LTS” / NAME=“Ubuntu” / VERSION=“16.04.1 LTS (Xenial Xerus)”

((Debug logs)):
http://pastebin.com/vLWmJvN2

Description of issue:

Whatever I do, I cannot have the folders automatically created. The location I tried in the pastebin logs is a remote location mounted locally. I tried also with a local path but no success. The option “Create empty series folders” is Enabled. Everything else works fine. If I manually create the series folder, the metadata will be downloaded after disk scan. I really don’t know what to do else. I thought is a permissions related problem but it’s not (or maybe I don’t know where to look). The Sonarr starts as an Upstart event. The user set in the event is the user I currently use on Ubuntu. The config was created under the user in the /home dir.

Could you please help me with this?
Thanks!

2

16-8-17 11:27:40.7|Warn|DiskScanService|Series' root folder (/qnap-share/Transmission/SERIALE) is empty.

Sonarr sees that the parent folder is empty and can’t determine if it is empty due to nothing being there or empty because a remote mount is disconnected.

At least one folder needs to be present for Sonarr to create the series folder.

3

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