Search for new series times out

Help & Support
1

Over the last few days I’ve tried to add series with the search interface, and had no success. It has worked in the past, but the last time I tried it was several months ago. The balls slide back and forth for a long time and then I get a generic “there was a problem adding this series” message.

The log entry for this issue is:

16-1-6 13:17:57.3|Warn|SkyHookProxy|The request timed out

System.Net.WebException: The request timed out
  at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00065] in /spksrc/native/mono/work-native/mono-4.0.4/mcs/class/System/System.Net/HttpWebRequest.cs:946 
  at System.Net.HttpWebRequest.GetResponse () [0x0000e] in /spksrc/native/mono/work-native/mono-4.0.4/mcs/class/System/System.Net/HttpWebRequest.cs:958 
  at NzbDrone.Common.Http.HttpClient.ExecuteWebRequest (NzbDrone.Common.Http.HttpRequest request, System.Net.HttpWebRequest webRequest) [0x00051] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:213

I shell into where Sonarr is running (my synology) and I can ping thetvdb.com just fine. I don’t know the URL we’re hitting, or I’d see if I could hit it with curl.

Anything else I should consider, to resolve this?

2

Debug logs should show the full skyhook URL being used, something like:

http://skyhook.sonarr.tv/v1/tvdb/search/en?term=last+man+on+earth

Also try restarting Sonarr to make sure mono hasn’t cached the old server IP.

3

Looks like restarting Sonarr cured it. Thanks!

4

You should also update Sonarr, I imagine you’re on an old version since you still were hitting the old server.

5

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