Remote Path Mappings struggle

Help & Support
#1

Sonarr version (exact version): 2.0.0.5163
OS: Windows 10 pro
Debug logs: https://drive.google.com/file/d/1xgQjrC3KCuvceLbqmFD2v2g7bfGDdI1A/view?usp=sharing
Description of issue:
Hi Guys

So i have this problem with the remote mappings.
Torrent sever:
OS: Windows 7 Pro
Server Name: Proxy-Server
IP: 192.168.10.1
Torrent Client: uTorrent
Completed torrents dir: c:\Downloads
Share on network: \192.168.10.1\Downloads\ (every one can access and copy)
no sonarr is installed on this server.

Series and movie Server:
OS: Windows 10 Pro
Server Name: SMF-Server
IP: 192.168.10.103
Completed torrent dir: c:\Downloads\
no shares open on computer.
Sonarr installed and connecting to Proxy server uTorrent for downloading (This is working like a charm)

i have the following in the remote map
host: 192.168.10.1
remote path: \Downloads
local path: c:\Downloads\

This is exactly as it is in sonarr and still it tel me its not able to see files or can not import. am i missing something?

i have tried all the topics permissions and etc i can copy the downloaded series from the Proxy-Server to the SMF-server over the network with no permission error so i know this is not permissions.

any ideas or what am i not seeing?

#2

I think what you need is something like this:
host: 192.168.10.1
remote path: C:\Downloads
local path: \\192.168.10.1\Downloads

#3

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like that it gives me this error

#4

…but you can reach that path in windows explorer?

#5

yes i can that path is on the SMF-Server that has Sonarr on it.

#6

Are you running sonarr as a service by any chance?

#7

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Sonarr error: Import failed, path does not exist or is not accessible by Sonarr: c:\Downloads\Elementary.S05E16.HDTV.x264-LOL[ettv]

yes i am running it as a service.

#8

Can you try running sonarr manually from the .exe? (stop the service first!)
From the screenshot above, your account can access \\192.168.10.1\Downloads\, but probably the account which is running sonarr as a service can’t.
Either that, or configure the service to run with your account.

As an aside:
The C:\Downloads path on your SMF-Server is terribly confusing I must say :slight_smile:
You don’t need it. With the information given: there is nothing in your setup that I can see which copies the files from Proxy-Server to SMF-Server once a torrent is completed, so that location is always going to be empty.

#9

Thank you that worked!

So what i have changed now is:
Service start as account user
i can access the path trough sonarr now \192.168.10.1\Downloads\ and it just imported 2 files with success.

thx for your help.

#10

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