A few weeks ago, I attempted to manually add some new episodes to my One Piece folder. At that time, when I clicked the ‘Update Series Info and Scan Disk’ button in the One Piece view, Sonarr shows the ‘refreshing’ notification for a couple of seconds before coming up with the [refreshseries] Failed error. I have tried removing the folder and force sonarr to generate a new One Piece folder, but the same error still occurs. Any help or suggestions to get this working again would be greatly appreciated!
When reviewing the logs, I get an error that looks like this:
Message
Error occurred while executing task RefreshSeries: The underlying connection was closed: The connection was closed unexpectedly.
Exception
System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly.
at System.Net.HttpWebRequest.GetResponse()
at NzbDrone.Common.Http.HttpClient.ExecuteWebRequest(HttpRequest request, HttpWebRequest webRequest) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 221
at NzbDrone.Common.Http.HttpClient.ExecuteRequest(HttpRequest request, HttpWebRequest webRequest) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 186
at NzbDrone.Common.Http.HttpClient.Execute(HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 78
at NzbDrone.Common.Http.HttpClient.Get[T](HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 277
at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.GetSeriesInfo(Int32 tvdbSeriesId) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:line 35
at NzbDrone.Core.Tv.RefreshSeriesService.RefreshSeriesInfo(Series series) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:line 51
at NzbDrone.Core.Tv.RefreshSeriesService.Execute(RefreshSeriesCommand message) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:line 133
at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommand[TCommand](TCommand command, CommandModel commandModel) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:line 91
at CallSite.Target(Closure , CallSite , CommandExecutor , Object , CommandModel )
at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommands() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:line 41
Upon further testing, it does seem to be having issues with some others - ‘Naruto Shippuden’ and ‘Bleach’ throw similar errors, as well as my larger collections of non-anime (such as simpsons). Smaller collections, such as ‘Attack on Titan’ do not. Maybe it’s just the collections with a large number of episodes?
The information you requested:
OS: Windows 10 Pro 64bit
Sonarr Version: Version2.0.0.3357
Mono: N/A
.net versions: 2, 3, 3.5, 4, 4.5
There does seem to be a second error occuring when I read through the logs:
Failed to Update Scene Mappings:: The underlying connection was closed: The connection was closed unexpectedly.
Exception
System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly.
at System.Net.HttpWebRequest.GetResponse()
at NzbDrone.Common.Http.HttpClient.ExecuteWebRequest(HttpRequest request, HttpWebRequest webRequest) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 221
at NzbDrone.Common.Http.HttpClient.ExecuteRequest(HttpRequest request, HttpWebRequest webRequest) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 186
at NzbDrone.Common.Http.HttpClient.Execute(HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 78
at NzbDrone.Common.Http.HttpClient.Get[T](HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 277
at NzbDrone.Core.DataAugmentation.Xem.XemProxy.GetSceneTvdbNames() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\DataAugmentation\Xem\XemProxy.cs:line 79
at NzbDrone.Core.DataAugmentation.Xem.XemService.GetSceneMappings() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\DataAugmentation\Xem\XemService.cs:line 103
at NzbDrone.Core.DataAugmentation.Scene.SceneMappingService.UpdateMappings() in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\DataAugmentation\Scene\SceneMappingService.cs:line 109
Both links load fine in Edge, the skyhook link has some issues with Internet Explorer, prompting me to download a .json file instead of rendering the text in the browser.
Seems like the connection to our server is interrupted somehow, but also to thexem.de so its not just our server. The JSON from skyhook is small, 200 KB compressed so it shouldn’t run into issues fetching it (and there are a lot larger shows being fetched fine as well). Are you able to test from another system to see if its able to connect properly?
Yes, i’ve just tried it on a laptop on the same home network with a fresh install of Sonarr, and it was able to refresh One Piece successfully after adding it. So it seems that this issue is affecting one PC only.
Edit* These results got me thinking, and after tinkering with my antivirus (Kaspersky), I found that disabling the ‘Web Anti-Virus’ portion of the protection allowed Sonarr to scan and operate as expected. I’m not sure why those URLs were being blocked by it, but i’ll leave it disabled for now.