We’re going to need trace logs of the refresh process to diagnose. Ideally starting from when the refresh process started. Best way would be to clear log files, restart Sonarr upload all the log files in a zip somewhere.
Trace logs attached. These logs were taken one after the other about 10 minutes after a restart
FYI last night my NAS was was running at 90 % and Sonaar running at over 50%
I failed to stop Sonarr from within sonaar.
I failed to stop Sonarr from within my QNAP
I also stopped mono which did not stop Sonarr.
I had to reboot the NAS to stop sonaar
I have been watching sonarr since this post. (5-6 hours) It appears when i open RD the Refresh and scan is running non stop. I have all RD series and shows unmonitored and all are shown as missing ( but they r all there)…
Sonarr is using about 25% of CPU resources…
The logs show Sonarr successfully refreshing and scanning series folders, I don’t see any indication that it got hung up and stalled on a single series, but my guess is that’s happening at some point. Finding the last series that refreshed (which would have happened later in the logs) is the next step.
It hasn’t gotten to RD yet, so no surprise it hasn’t updated yet, but that seems to be a symptom, not the cause.
Thanks markus,
What do you suggest next?
Try to figure out which series it gets stuck on.
The refresh for a series will start with
20-1-19 13:07:25.1|Info|RefreshSeriesService|Updating Informer
or
20-1-19 13:07:25.0|Info|RefreshSeriesService|Skipping refresh of series: Indian Summers
and followed by something similar to:
20-1-19 13:07:25.4|Info|RefreshEpisodeService|Starting episode info refresh for: [350132][Informer]
20-1-19 13:07:25.4|Debug|EpisodeAddedService|No new episodes, skipping search
20-1-19 13:07:25.4|Info|RefreshEpisodeService|Finished episode refresh for series: [350132][Informer].
20-1-19 13:07:25.4|Debug|RefreshSeriesService|Finished series refresh for Informer
20-1-19 13:07:25.4|Debug|XemService|Scene numbering is not available for Informer [350132]
20-1-19 13:07:25.5|Info|DiskScanService|Scanning Informer
20-1-19 13:07:25.5|Debug|DiskScanService|Scanning '/share/Media/tv/Informer' for video files
20-1-19 13:07:25.5|Debug|DiskScanService|6 video files were found in /share/Media/tv/Informer
20-1-19 13:07:25.5|Debug|DiskScanService|[350132][Informer] Cleaning up media files in DB
20-1-19 13:07:25.5|Debug|ImportDecisionMaker|Analyzing 0/6 files.
20-1-19 13:07:25.5|Info|DiskScanService|Completed scanning disk for Informer
Disk scan seems like a likely place where it starts but never finishes (if it’s a problem with the mediainfo of a file it usually causes a Sonarr crash), but looking for something that starts refreshing/rescanning and doesn’t complete will give us a series to focus in on.
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