Refresh Series Failing: Connection Closed

Help & Support
1

Win 10 64-bit

Version
2.0.0.4389

This has just started recently but some of my shows aren’t refreshing. I get a refresh series failed notice when I try and manually run it. I’ve seen several posts related to Server 2012 but I’m on Windows 10 (I tried the fixes anyway but they didn’t help).

System.Net.WebException: The underlying connection was closed: The connection was closed unexpectedly.
   at System.Net.HttpWebRequest.GetResponse()
   at NzbDrone.Common.Http.Dispatchers.ManagedHttpDispatcher.GetResponse(HttpRequest request, CookieContainer cookies) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\Dispatchers\ManagedHttpDispatcher.cs:line 74
   at NzbDrone.Common.Http.Dispatchers.FallbackHttpDispatcher.GetResponse(HttpRequest request, CookieContainer cookies) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\Dispatchers\FallbackHttpDispatcher.cs:line 58
   at NzbDrone.Common.Http.HttpClient.Execute(HttpRequest request) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 65
   at NzbDrone.Common.Http.HttpClient.Get[T](HttpRequest request) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 193
   at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.GetSeriesInfo(Int32 tvdbSeriesId) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:line 40
   at NzbDrone.Core.Tv.RefreshSeriesService.RefreshSeriesInfo(Series series) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:line 57
   at NzbDrone.Core.Tv.RefreshSeriesService.Execute(RefreshSeriesCommand message) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Tv\RefreshSeriesService.cs:line 154
   at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommand[TCommand](TCommand command, CommandModel commandModel) in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:line 91
   at CallSite.Target(Closure , CallSite , CommandExecutor , Object , CommandModel )
   at System.Dynamic.UpdateDelegates.UpdateAndExecuteVoid3[T0,T1,T2](CallSite site, T0 arg0, T1 arg1, T2 arg2)
   at NzbDrone.Core.Messaging.Commands.CommandExecutor.ExecuteCommands() in M:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\Messaging\Commands\CommandExecutor.cs:line 41
2

Please post the full ((debug log)) somewhere. In the debug log Sonarr will log the URL being hit, you should be able to open it in a browser.

If you’re using a shared IP or VPN Cloud Flare may be blocking the connection.

3

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