I recently just deleted my whole database because I moved my shows form a complex nested folder structure to a simple one folder containing all TV Series.
When I try to import the shows again, I get path does not exist for everything I try. I didn’t change the service configuration, so it is still logged in as a local administrator user (which worked before).
The paths I have tried are:
n:\TV
n:\TV
\servername\Downloads\TV
\servername\Downloads\TV\
I have gone to the folder using windows explorer and copied the Drive mapping path to make sure it was correct, and also the UNC path. Nothing seems to work.
Here is a suggestion, how about adding a folder browser control, when you are in the Select Folder popup? That way we could just navigate to the folder and then select the path?
If that isn’t possible, how about adding examples to each of the error messages and ? buttons next to path boxes, so that people would know what to add?
It may not help my problem, but it may cause less support issues for you going forward.
In this case its not going to solve your issue. This is something we talked about, but not something we’re looking at adding at this time.
There is an info message at the top of the Existing Series path dialog. Otherwise entering a path seems pretty clear (if you add info to every text box it means ones where more info is required don’t stand out).
I missed the running it from the Installation folder. That fixed it.
But why would it stop working when it worked before and all I did was delete the DB? Doesnt make sense to me, the Service was workign before I deleted the DB.
Services with Mapped drives can work for some time, but are extremely unreliable (especially after a restart). A service running as SYSTEM won’t have access to a share that has authentication on it. Other than that, not sure what it could be.
@Markus101 The link to Microsoft regarding changing account on a service in the FAQ page doesn’t work.
@Jim2 Use UNC paths in Sonarr if you want to run it as a service. \\servername\share\directory\directory.
You can’t use mapped drives with a service after the computer restarts since they are mapped in the user profile and you don’t have a user logged on when the service restarts.
You must also change the service from the local system account (which can’t leave the local computer) to an account that has at least read permissions on your unc paths, you probably need write to if you want Sonarr to upload files for you.
Stop the nzbDrone/Sonarr service on your computer.
Doubble click the service and goto the log on tab
Change to “This account” and enter your account information in the fields.
If you don’t have a domain or is using a NAS you must create the same account name and password on all devices in your network you want Sonarr to have access to including the computer that runs Sonarr.
The account on the computer runing Sonarr need to be a local administrator on that computer.
If you do have a domain just make sure that the account have acces where needed.
Sorry about the linked images, but I’m not allowed to upload images since I’m a new user
[Services Log On][1]
You should be prompted that the account has been given the rights to run as a service.
Start the service again.
[Service running][2]
Give it a try and let us know how your doing, even if it works, just so we all know it does
I was using UNC paths and only tried the drive letters when they stopped working.
I had also changed the service to a user with permissions when I installed, so it was just strange to me that it stopped and I couldnt get it working again
However starting it form the exe works just fine, so I will use that going forward.
