"No files found are eligible for import" => I can't retrieve my files

Sonarr version (exact version): 20160105-8
Mono version (if Sonarr is not running on Windows): 4.2.1-0088
OS: DSM 6.0.1-7393 Update 2
((Debug logs)) (posted to pasted): http://pasted.co/64497625
Description of issue:
Hello,

First, thank you for your amazing application, very pratical !
But I’m blocked since 3 hours, I’m looked on every post about my problem, and still nothing… So I give up and I ask for help :sweat:
I’m new in Sonarr and I can’t retrieve the files that I’ve downloaded from my seedbox (with rTorrent & Nzbget) to my Synology NAS (with Sonarr & Plex).

When I’m looking for a TV Show (for example Suits for the logs), Sonarr succeeds to send the torrents/nzb files to my seedbox. My seedbox downloads the files, but when it rerieves the files to the NAS, I have 2 errors in the Queue of Sonarr:

  • for the files who come from torrents :

No files found are eligible for import in /home/download/torrents/Suits.S06E02.720p.HDTV.x264-KILLERS[rarbg]

  • for the files who come from Nzb :

Download wasn’t grabbed by sonarr, skipping

I checked (with ls) if the folder name displayed on the error message matches the file path in my seedbox, and there are no errors.
I checked chown/chmod of the folder in the seedbox, and it seems ok :

root@my_seedbox:/home# ls -la
total 24
drwxr-xr-x 6 root root 4096 Aug 2 18:35 .
drwxr-xr-x 22 root root 4096 Aug 2 21:24 …
drwxr-xr-x 8 download users 4096 Aug 6 00:42 download

root@my_seedbox:/home/download/torrents# ls -la
total 376
drwxr-xr-x 8 download download 4096 Aug 6 06:29 .
drwxr-xr-x 8 download users 4096 Aug 6 00:42 …
-rw-r–r-- 1 download download 61595 Aug 6 06:29 54929F53DC2F80949D4B0B71C91C10AE948DF049.meta
-rw-r–r-- 1 download download 66975 Aug 6 06:29 7F0C4A034BC3782AF2156A84AA29A4829638CD3F.meta
-rw-r–r-- 1 download download 106655 Aug 6 06:29 B53F907D839029E6C40E66F6F384DBE85288F0B0.meta
-rw-r–r-- 1 download download 104635 Aug 6 06:29 C02F92CEECA4D5B7CA8AB03093F7A6790D1355C1.meta
drwxr-xr-x 2 download download 4096 Aug 6 06:29 Suits.S06E01.720p.WEB-DL.DD5.1.H264-RARBG[rarbg]
drwxr-xr-x 2 download download 4096 Aug 6 06:29 Suits.S06E02.720p.HDTV.x264-KILLERS[rarbg]
drwxr-xr-x 2 download download 4096 Aug 6 06:29 Suits.S06E03.720p.WEB-DL.DD5.1.H264-RARBG[rarbg]
drwxr-xr-x 2 download download 4096 Aug 6 06:29 Suits.S06E04.720p.HDTV.x264-KILLERS[rarbg]

For information, the account that I used on Sonarr to connect to rTorrent is the same, “download”.

I’m lost on this errors, can you help me?

Thank you for your time !

How are you getting the files from the seed box to your NAS?

For the not grabbed by Sonarr issue it sounds like they aren’t in the correct category or you’re not using categories, so make sure you are and that they are in the correct one.

For me, it’s Sonarr who does directly this job, at the end of the download, no?

When a download is over on my seedbox, Sonarr download directly the files.

If the remote path is mounted locally with something like sshfs and a remote path mapping is setup in Sonarr it can. So you have those setup?

Not at all! :disappointed_relieved:

Have you any guide to do this? What is the most praticial and ressourceless ? SSHFS or FTP ?

Thank you !

P.S: so I understand, that if I use CoachPotato too, I need to do the same?

I’m not aware of a guide, but someone may have written one. FTP won’t work directly with Sonarr, you’d need to implement some sort of script if you wanted to use FTP.

Not sure about CouchPotato.

For the information, I’ve done the trick, and it’s almost working
Now, I have a very strange problem with the Import: http://pastebin.com/hxV2TKRR

I say strange, because in the log file, it say that he can read the folder, and the file (for the step mediainfo), but after, he says that “Access to the path “/volume1/video/remote_server/xxxx.mkv” is denied.”

So I don’t understand how to fix it. ><

It’s able to see the file, but its failing to actually read the contents during the media info step, which it needs to do to get the runtime and weed out any sample files.

And do you have any idea of the reason? (my chmod is 777 : / )

How did you mount the remote file system? Might be how its mounted. I don’t recall seeing this exact issue before though.

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