New to NZBDrone, trying to understand apparent download failure

I just migrated my Sickbeard install over to NZBDrone, so far everything seems to be good. All my series imported and I’ve had a couple of new episodes download successfully, however one download I manually initiated is not completing and I’m not sure why.

I clicked the automatic search button for the episode in question, it finds a download for it and passes the NZB to Sabnzbd. Sab downloads the file, unpacks it and places it in the download\complete\tv folder. But NZBDrone never does anything more with it. I looked in the logs but I don’t see anything that might indicate a problem. So… How do I find out what’s going on?

Whats shown in History -> Queue in drone?

Is it a naming issue? (the nzb’s series name doesn’t match the one in drone).

Debug logs will help track down the issue: https://github.com/NzbDrone/NzbDrone/wiki/Log-Files

There’s nothing about it in queue history. In the plain history list, it just says episode grabbed and sent to download client. It doesn’t seem to be a naming issue. The debug logs have several entries regarding this episode, mainly about searching for it and sending the NZB to the download client, but nothing after that.

Are you sure you have debug on? Debug logs overwrite quite quickly, so the grab from 3+ hours ago would be gone. Is the item still in the history of your download client? does it have the correct category?

After a few minutes of debug logs you should see drone trying to process it, if not, enable trace logging, let it run for a few minutes and make them available, pastebin, xbmclogs, dropbox, etc and we can take a look.

Never mind, looks like it’s a naming issue after all. Thanks for the help.

Depending on the issue, this may be something we can handle automatically: https://github.com/NzbDrone/NzbDrone/wiki/FAQ#why-cant-nzbdrone-import-episode-files-for-series-x--why-cant-nzbdrone-find-releases-for-series-x

It was a misspelled word in the file name, I doubt a mapping would be needed, or wanted. Thanks though!