Multiple Issues with Backups

v3 Testing
#1

Sonarr version (exact version) : 3.0.0.256
Mono version (if Sonarr is not running on Windows) : 5.14.0.177
OS : Linux (lsiodev sonarr-preview docker)
Debug logs: https://pastebin.com/xrzatLcD
Description of issue:
I have run into the following issues with backups (all of these were tested accessing locally by IP but over a VPN):

  • Unable to delete a backup (500 internal server error)
  • Unable to restore from a backup using the restore button on a specific backup (404 not found)
  • Manual backup hangs at the restore step (I’ll try and test this 100% locally later to rule out VPN issues)

Please let me know what else I can do to help.

#2

/config/Backups/Manual/sonarr_backup_2018.09.20_13.30.45.zip

Does this file exist and have permissions that allow Sonarr to access it?

I’m not seeing issues restoring or deleting backups.

#3

It appears to have access to all the files in that directory. Here is the ls -lR of the one you mentioned.

-rw-r–r-- 1 abc users 4180869 Sep 20 13:30 sonarr_backup_2018.09.20_13.30.45.zip

#4

Anything else I should be looking at or any additional testing you would like from me?

Edit: The permissions are the same for scheduled and update as they are for manual when checking. It appears they are all under the user nobody now rather than the abc I had before (same issue with deleting though).

#5

I think I found the cause and why it worked when testing, it was using the wrong case for the types when deleting/restoring, so it was looking for Manual instead of manual.

#6

Seems to be working as expected now. Thank you!

#7

This topic was automatically closed 14 days after the last reply. New replies are no longer allowed.