Missing episodes but shows up in thetvdb

anon57307095 · May 9, 2017, 3:14am

So i have some trouble with some of the TV season not showing all of the EPS especially the new ones, as these TV shows is not old or not popular what seem to be the issues?

Taloth · May 9, 2017, 4:59am

There are several caches between tvdb and Sonarr, so it takes a bit of time for changes to show up in Sonarr.

anon57307095 · May 9, 2017, 5:38am

Do you know long usually this takes? Is there an option to refresh the cache?

markus101 · May 9, 2017, 4:22pm

About 90 minutes total. No you can’t clear the cache manually.

anon57307095 · May 9, 2017, 11:28pm

Yea, still think it brokem. Shows that has been aired last week hasn’t been displayed or updated in the series list.

Such as the new flash/Marvel of shield is great example. The past EPS week haven’t show up yet.

markus101 · May 10, 2017, 2:44am

What do the ((debug logs)) show if you refresh those series?

NCIS: Los Angeles matches in my Sonarr matches The TVDB so something else is going on.

anon57307095 · May 10, 2017, 8:10am

The debug log seem to give no errors.

17-5-10 18:04:22.2|Debug|Api|[PUT] /api/config/host: 202.Accepted (213 ms)
17-5-10 18:04:22.3|Debug|Api|[GET] /api/health: 200.OK (0 ms)
17-5-10 18:04:24.4|Debug|Api|[GET] /api/health: 200.OK (0 ms)
17-5-10 18:04:24.4|Debug|Api|[GET] /api/health: 200.OK (0 ms)
17-5-10 18:04:24.5|Debug|DiskProvider|Unable to get free space for '/', unable to find suitable drive
17-5-10 18:04:24.5|Debug|Api|[GET] /api/diskspace: 200.OK (12 ms)
17-5-10 18:04:24.5|Debug|DiskProvider|Unable to get free space for '/', unable to find suitable drive
17-5-10 18:04:24.5|Debug|Api|[GET] /api/diskspace: 200.OK (11 ms)
17-5-10 18:04:25.2|Debug|Api|[GET] /api/config/mediamanagement: 200.OK (1 ms)
17-5-10 18:04:25.2|Debug|Api|[GET] /api/config/downloadclient: 200.OK (1 ms)
17-5-10 18:04:25.2|Debug|Api|[GET] /api/config/indexer: 200.OK (1 ms)
17-5-10 18:04:25.2|Debug|Api|[GET] /api/config/naming: 200.OK (5 ms)
17-5-10 18:04:25.2|Debug|Api|[GET] /api/notification: 200.OK (6 ms)
17-5-10 18:04:25.3|Debug|Api|[GET] /api/config/ui: 200.OK (1 ms)
17-5-10 18:04:25.3|Debug|Api|[GET] /api/config/host: 200.OK (9 ms)
17-5-10 18:04:25.3|Debug|Api|[GET] /api/qualitydefinition: 200.OK (0 ms)
17-5-10 18:04:25.3|Debug|Api|[GET] /api/profile: 200.OK (4 ms)
17-5-10 18:04:25.3|Debug|Parser|Parsing string 'Series Title (2010) - S01E01 - Episode Title (1) HDTV-720p Proper'
17-5-10 18:04:25.3|Debug|Api|[GET] /api/delayprofile: 200.OK (7 ms)
17-5-10 18:04:25.3|Debug|Parser|Episode Parsed. Series Title (2010) - S01E01 
17-5-10 18:04:25.3|Debug|Parser|Language parsed: English
17-5-10 18:04:25.3|Debug|QualityParser|Trying to parse quality for Series Title (2010) - S01E01 - Episode Title (1) HDTV-720p Proper
17-5-10 18:04:25.3|Debug|Parser|Quality parsed: HDTV-720p v2
17-5-10 18:04:25.3|Debug|Parser|Release Group parsed: 
17-5-10 18:04:25.3|Debug|Parser|Parsing string 'Series Title (2010) - S01E01-02-03 - Episode Title HDTV-720p Proper'
17-5-10 18:04:25.3|Debug|Parser|Episode Parsed. Series Title (2010) - S01E01-02-03 
17-5-10 18:04:25.3|Debug|Parser|Language parsed: English
17-5-10 18:04:25.3|Debug|QualityParser|Trying to parse quality for Series Title (2010) - S01E01-02-03 - Episode Title HDTV-720p Proper
17-5-10 18:04:25.3|Debug|Parser|Quality parsed: HDTV-720p v2
17-5-10 18:04:25.3|Debug|Parser|Release Group parsed: 
17-5-10 18:04:25.3|Debug|Parser|Parsing string 'Series Title (2010) - 2013-10-30 - Episode Title (1) HDTV-720p Proper'
17-5-10 18:04:25.3|Debug|Parser|Episode Parsed. Series Title (2010 - 2013-10-30 
17-5-10 18:04:25.3|Debug|Parser|Language parsed: English
17-5-10 18:04:25.3|Debug|QualityParser|Trying to parse quality for Series Title (2010) - 2013-10-30 - Episode Title (1) HDTV-720p Proper
17-5-10 18:04:25.3|Debug|Parser|Quality parsed: HDTV-720p v2
17-5-10 18:04:25.3|Debug|Parser|Release Group parsed: 
17-5-10 18:04:25.3|Debug|Parser|Parsing string 'Series Title (2010) - S01E01 - Episode Title (1) HDTV-720p v2'
17-5-10 18:04:25.3|Debug|Parser|Episode Parsed. Series Title (2010) - S01E01 
17-5-10 18:04:25.3|Debug|Api|[GET] /api/indexer: 200.OK (10 ms)
17-5-10 18:04:25.3|Debug|Parser|Language parsed: English
17-5-10 18:04:25.3|Debug|QualityParser|Trying to parse quality for Series Title (2010) - S01E01 - Episode Title (1) HDTV-720p v2
17-5-10 18:04:25.3|Debug|Parser|Quality parsed: HDTV-720p v1
17-5-10 18:04:25.3|Debug|Parser|Release Group parsed: 
17-5-10 18:04:25.3|Debug|Parser|Parsing string 'Series Title (2010) - S01E01-02-03 - Episode Title HDTV-720p v2'
17-5-10 18:04:25.3|Debug|Parser|Episode Parsed. Series Title (2010) - S01E01-02-03 
17-5-10 18:04:25.3|Debug|Parser|Language parsed: English
17-5-10 18:04:25.3|Debug|QualityParser|Trying to parse quality for Series Title (2010) - S01E01-02-03 - Episode Title HDTV-720p v2
17-5-10 18:04:25.3|Debug|Parser|Quality parsed: HDTV-720p v1
17-5-10 18:04:25.3|Debug|Parser|Release Group parsed: 
17-5-10 18:04:25.3|Debug|Api|[GET] /api/config/naming/samples?renameEpisodes=true&replaceIllegalCharacters=true&multiEpisodeStyle=0&standardEpisodeFormat=%7BSeries+Title%7D+-+S%7Bseason%3A00%7DE%7Bepisode%3A00%7D+-+%7BEpisode+Title%7D+%7BQuality+Full%7D&dailyEpisodeFormat=%7BSeries+Title%7D+-+%7BAir-Date%7D+-+%7BEpisode+Title%7D+%7BQuality+Full%7D&animeEpisodeFormat=%7BSeries+Title%7D+-+S%7Bseason%3A00%7DE%7Bepisode%3A00%7D+-+%7BEpisode+Title%7D+%7BQuality+Full%7D&seriesFolderFormat=%7BSeries+Title%7D&seasonFolderFormat=Season+%7Bseason%7D&includeSeriesTitle=false&includeEpisodeTitle=false&includeQuality=false&replaceSpaces=true&separator=+-+&numberStyle=S%7Bseason%3A00%7DE%7Bepisode%3A00%7D&id=1: 200.OK (24 ms)
17-5-10 18:04:25.4|Debug|Api|[GET] /api/remotePathMapping: 200.OK (0 ms)
17-5-10 18:04:25.4|Debug|Api|[GET] /api/Restriction: 200.OK (4 ms)
17-5-10 18:04:25.4|Debug|Api|[GET] /api/downloadclient: 200.OK (13 ms)
17-5-10 18:04:25.4|Debug|Api|[GET] /api/metadata: 200.OK (12 ms)
17-5-10 18:04:27.5|Debug|Api|[GET] /api/config/ui: 200.OK (0 ms)
17-5-10 18:04:27.5|Debug|Api|[GET] /api/system/status: 200.OK (3 ms)
17-5-10 18:04:27.6|Debug|Api|[GET] /api/queue?sort_by=timeleft&order=asc: 200.OK (3 ms)
17-5-10 18:04:27.6|Debug|Api|[GET] /api/profile: 200.OK (5 ms)
17-5-10 18:04:27.6|Debug|Api|[GET] /api/health: 200.OK (0 ms)
17-5-10 18:04:27.7|Debug|Api|[GET] /api/series: 200.OK (43 ms)
17-5-10 18:04:27.7|Debug|Api|[GET] /api/command: 200.OK (0 ms)
17-5-10 18:04:27.7|Debug|Api|[GET] /api/language: 200.OK (1 ms)
17-5-10 18:04:27.8|Debug|Api|[GET] /api/tag: 200.OK (150 ms)
17-5-10 18:04:27.9|Debug|Api|[GET] /api/calendar?unmonitored=true: 200.OK (14 ms)
17-5-10 18:04:28.0|Debug|Api|[GET] /api/health: 200.OK (0 ms)
17-5-10 18:04:28.0|Debug|Api|[GET] /api/queue?sort_by=timeleft&order=asc: 200.OK (9 ms)
17-5-10 18:04:28.1|Debug|Api|[GET] /api/calendar?start=2017-04-29T14%3A00%3A00.000Z&end=2017-06-03T14%3A00%3A00.000Z&unmonitored=true: 200.OK (143 ms)
17-5-10 18:04:31.1|Debug|Api|[GET] /api/episodefile/234: 200.OK (9 ms)
17-5-10 18:04:32.1|Debug|Api|[GET] /api/episodefile?seriesId=13: 200.OK (24 ms)
17-5-10 18:04:32.1|Debug|Api|[GET] /api/episode?seriesId=13: 200.OK (67 ms)
17-5-10 18:04:37.3|Debug|Api|[GET] /api/health: 200.OK (0 ms)
17-5-10 18:04:37.3|Debug|Api|[GET] /api/health: 200.OK (0 ms)
17-5-10 18:04:37.3|Debug|DiskProvider|Unable to get free space for '/', unable to find suitable drive
17-5-10 18:04:37.3|Debug|Api|[GET] /api/diskspace: 200.OK (20 ms)
17-5-10 18:04:37.3|Debug|DiskProvider|Unable to get free space for '/', unable to find suitable drive
17-5-10 18:04:37.3|Debug|Api|[GET] /api/diskspace: 200.OK (14 ms)
17-5-10 18:04:38.0|Debug|Api|[GET] /api/system/backup?sort_by=time&order=desc: 200.OK (2 ms)
17-5-10 18:04:38.0|Debug|Api|[GET] /api/system/backup?sort_by=time&order=desc: 200.OK (1 ms)
17-5-10 18:04:38.3|Debug|Api|[GET] /api/log?page=1&pageSize=50&sortKey=time&sortDir=desc: 200.OK (9 ms)
17-5-10 18:04:38.3|Debug|Api|[GET] /api/log?page=1&pageSize=50&sortKey=time&sortDir=desc: 200.OK (8 ms)
17-5-10 18:04:41.0|Debug|Api|[POST] /api/command: 201.Created (47 ms)
17-5-10 18:04:41.1|Debug|XemProxy|Fetching Series IDs from
17-5-10 18:04:41.5|Info|SceneMappingService|Updating Scene mappings
17-5-10 18:04:41.5|Debug|XemProxy|Fetching alternate names
17-5-10 18:04:43.4|Info|RefreshSeriesService|Updating Info for NCIS: Los Angeles
17-5-10 18:04:44.3|Info|RefreshEpisodeService|Starting episode info refresh for: [95441][NCIS: Los Angeles]
17-5-10 18:04:44.5|Debug|Api|[GET] /api/episodefile?seriesId=13: 200.OK (25 ms)
17-5-10 18:04:44.5|Debug|EpisodeAddedService|No new episodes, skipping search
17-5-10 18:04:44.5|Info|RefreshEpisodeService|Finished episode refresh for series: [95441][NCIS: Los Angeles].
17-5-10 18:04:44.5|Debug|RefreshSeriesService|Finished series refresh for NCIS: Los Angeles
17-5-10 18:04:44.5|Info|DiskScanService|Scanning disk for NCIS: Los Angeles
17-5-10 18:04:44.5|Debug|DiskScanService|Scanning '/media/TV Shows/NCIS- Los Angeles' for video files
17-5-10 18:04:44.5|Debug|DiskScanService|13 video files were found in /media/TV Shows/NCIS- Los Angeles
17-5-10 18:04:44.5|Debug|DiskScanService|[95441][NCIS: Los Angeles] Cleaning up media files in DB
17-5-10 18:04:44.5|Debug|ImportDecisionMaker|Analyzing 1/13 files.
17-5-10 18:04:44.5|Debug|Parser|Parsing string 'NCIS.Los.Angeles.S08E23.720p.WEB.h264-FFN.mp4'
17-5-10 18:04:44.5|Debug|Parser|Episode Parsed. NCIS Los Angeles - S08E23 
17-5-10 18:04:44.5|Debug|Parser|Language parsed: English
17-5-10 18:04:44.5|Debug|QualityParser|Trying to parse quality for NCIS.Los.Angeles.S08E23.720p.WEB.h264-FFN.mp4
17-5-10 18:04:44.5|Debug|Parser|Quality parsed: WEBDL-720p v1
17-5-10 18:04:44.5|Debug|Parser|Release Group parsed: FFN
17-5-10 18:04:44.5|Debug|ParsingService|Unable to find NCIS Los Angeles - S08E23 WEBDL-720p v1
17-5-10 18:04:44.5|Debug|ImportDecisionMaker|Size: 1398305785
17-5-10 18:04:44.5|Info|DiskScanService|Completed scanning disk for NCIS: Los Angeles
17-5-10 18:04:44.5|Debug|ExistingExtraFileService|Looking for existing extra files in /media/TV Shows/NCIS- Los Angeles
17-5-10 18:04:44.5|Debug|DiskScanService|Scanning '/media/TV Shows/NCIS- Los Angeles' for non-video files
17-5-10 18:04:44.5|Debug|DiskScanService|0 non-video files were found in /media/TV Shows/NCIS- Los Angeles
17-5-10 18:04:44.5|Debug|ExistingMetadataImporter|Looking for existing metadata in /media/TV Shows/NCIS- Los Angeles
17-5-10 18:04:44.5|Debug|Api|[GET] /api/episode?seriesId=13: 200.OK (117 ms)
17-5-10 18:04:44.6|Info|ExistingMetadataImporter|Found 0 existing metadata files
17-5-10 18:04:44.6|Debug|ExistingSubtitleImporter|Looking for existing subtitle files in /media/TV Shows/NCIS- Los Angeles
17-5-10 18:04:44.6|Info|ExistingSubtitleImporter|Found 0 existing subtitle files
17-5-10 18:04:44.6|Debug|ExistingOtherExtraImporter|Looking for existing extra files in /media/TV Shows/NCIS- Los Angeles
17-5-10 18:04:44.6|Info|ExistingOtherExtraImporter|Found 0 existing other extra files
17-5-10 18:04:44.6|Info|ExistingExtraFileService|Found 0 extra files
17-5-10 18:04:44.6|Debug|XemService|Scene numbering is not available for NCIS: Los Angeles [95441]
17-5-10 18:04:44.8|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (4 ms)
17-5-10 18:04:44.8|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (8 ms)
17-5-10 18:04:44.9|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (12 ms)
17-5-10 18:04:44.9|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (3 ms)
17-5-10 18:04:44.9|Debug|MediaCoverService|Resizing Fanart-360 for [95441][NCIS: Los Angeles]
17-5-10 18:04:44.9|Debug|MediaCoverService|Couldn't resize media cover Fanart-360 for [95441][NCIS: Los Angeles], using full size image instead.
17-5-10 18:04:44.9|Debug|MediaCoverService|Resizing Fanart-180 for [95441][NCIS: Los Angeles]
17-5-10 18:04:44.9|Debug|MediaCoverService|Couldn't resize media cover Fanart-180 for [95441][NCIS: Los Angeles], using full size image instead.
17-5-10 18:04:44.9|Debug|MediaCoverService|Resizing Banner-70 for [95441][NCIS: Los Angeles]
17-5-10 18:04:44.9|Debug|MediaCoverService|Couldn't resize media cover Banner-70 for [95441][NCIS: Los Angeles], using full size image instead.
17-5-10 18:04:44.9|Debug|MediaCoverService|Resizing Banner-35 for [95441][NCIS: Los Angeles]
17-5-10 18:04:44.9|Debug|MediaCoverService|Couldn't resize media cover Banner-35 for [95441][NCIS: Los Angeles], using full size image instead.
17-5-10 18:04:44.9|Debug|MediaCoverService|Resizing Poster-500 for [95441][NCIS: Los Angeles]
17-5-10 18:04:44.9|Debug|MediaCoverService|Couldn't resize media cover Poster-500 for [95441][NCIS: Los Angeles], using full size image instead.
17-5-10 18:04:44.9|Debug|MediaCoverService|Resizing Poster-250 for [95441][NCIS: Los Angeles]
17-5-10 18:04:44.9|Debug|MediaCoverService|Couldn't resize media cover Poster-250 for [95441][NCIS: Los Angeles], using full size image instead.
17-5-10 18:04:44.9|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (110 ms)
17-5-10 18:04:44.9|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (111 ms)
17-5-10 18:04:44.9|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (20 ms)
17-5-10 18:04:44.9|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (5 ms)
17-5-10 18:04:45.0|Debug|CleanExtraFileService|Cleaning missing metadata files for series: NCIS: Los Angeles
17-5-10 18:04:45.0|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (8 ms)
17-5-10 18:04:45.0|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (9 ms)
17-5-10 18:04:45.0|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (3 ms)
17-5-10 18:04:45.0|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (3 ms)
17-5-10 18:04:46.7|Debug|Api|[GET] /api/log/file: 200.OK (1 ms)
17-5-10 18:04:46.7|Debug|Api|[GET] /api/log/file/sonarr.debug.txt: 200.OK (0 ms)
17-5-10 18:04:47.0|Debug|Api|[GET] /api/log?page=1&pageSize=50&sortKey=time&sortDir=desc: 200.OK (7 ms)
17-5-10 18:05:18.1|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (10 ms)
17-5-10 18:05:18.2|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (30 ms)
17-5-10 18:05:18.2|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (32 ms)
17-5-10 18:05:18.2|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (33 ms)
17-5-10 18:05:18.2|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (4 ms)
17-5-10 18:05:18.2|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (8 ms)
17-5-10 18:05:18.2|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (8 ms)
17-5-10 18:05:18.2|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (12 ms)
17-5-10 18:05:18.3|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (5 ms)
17-5-10 18:05:18.3|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (5 ms)
17-5-10 18:05:18.3|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (8 ms)
17-5-10 18:05:18.3|Debug|Api|[GET] /api/system/task?sort_by=name&order=asc: 200.OK (5 ms)

markus101 · May 10, 2017, 4:24pm

That looks fine, but the episodes are still out of sync?

What do you get if you load http://skyhook.sonarr.tv/v1/tvdb/shows/en/95441 in a browser, preferably from the same system running Sonarr? It’s a lot of text, but capturing the whole output to a file and providing a link (dropbox, google drive, etc).

Which OS is Sonarr running on?
Which version of Sonarr?

Dea · May 10, 2017, 5:10pm

I too have several shows that are showing way fewer shows in the lineup than there really are.

anon57307095 · May 11, 2017, 9:36am

It running in freenas jail so im not would display that.

markus101 · May 11, 2017, 3:48pm

@Dea please open a new thread with the requested information (including ((debug logs)) of a series refresh).

@anon57307095 in that case another system on the same network should be sufficient I hope.

system · July 10, 2017, 4:00pm

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