Installed sonarr 2.0.0.3572 via Webui, Sonarr wont restart (Synology dsm)

Hi there!

Today I saw the new sonarr maintenance update, and I installed it via the webui of Sonarr. After that he said that sonarr would restart soon, he never did. Whenever I try to start sonarr to run from the package center, it goes to stopped again.

When I check the logging; this is what I see in the last logs:

15-11-17 21:22:42.3|Info|InstallUpdateService|Downloading update 2.0.0.3572
15-11-17 21:22:45.1|Info|InstallUpdateService|Verifying update package
15-11-17 21:22:45.2|Info|InstallUpdateService|Update package verified successfully
15-11-17 21:22:45.2|Info|InstallUpdateService|Extracting Update package
15-11-17 21:22:45.7|Info|InstallUpdateService|Update package extracted successfully
15-11-17 21:22:45.7|Info|BackupService|Starting Backup
15-11-17 21:22:47.8|Info|InstallUpdateService|Preparing client
15-11-17 21:22:47.8|Info|InstallUpdateService|Starting update client /tmp/nzbdrone_update/NzbDrone.Update.exe
15-11-17 21:22:47.8|Info|InstallUpdateService|Sonarr will restart shortly.

Which other logs are relevant to check as to where it goes wrong?

Update logs should show you what the update process did.

I checked those aswell, but only 2 files there and neither are recent it seems? I only have 2015.07.20-22.07.txt and 2015.10.20-19.02.txt in there

Sounds like the update was never started, failed before it logged anything (though thats very unlikely) or is in a different location.

Without logs its impossible to say with any certainty what the issue might be, perhaps backing up the data, removing and reinstalling the package is best, steps for this are on the wiki backup and restore.

well it seems that way, the strange thing however is that sonarr did make a backup before installing the update, because in the Backups folder, in the update subfolder, there is a nzbdrone_backup_2015.11.17_21.22.45.zip file

Sonarr always backs up before updating, just in case. Make a copy though Synology nukes the date folder when the plugin is removed.

alright, I’ll just back up the entire folder and reinstall like the procedure says, is there any other location I could check for clues ? (or maybe mono logs as sonarr requires this on a synology?)

I don’t think mono logs anything on its own.

You could try running it directly through the terminal, but that might not indicate anything if it runs as a different user, the fact that the updater was never started (or never logged at least) is the confusing part, since thats also what stops Sonarr. You could search the system for another update log to check if it was written somewhere else (though it shouldn’t be).

alright, restored the backup via the procedure you gave me, Sonarr is back up and running, however currently no pictures are being loaded and I can’t use the update function in the WebUI, but at least it’s back online again :smile: I’ll dive further into it

edit: posters fixed by placing mediacover folder from backup again, I hope this wont have issues with rights?

alright, this time the update did its job properly, updated, all rights issues seem to be done now that I chown’ed most files to nzbdrone:users

thanks for the help marcus!

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