Install and run issues on Synology

Help & Support
1

Hi - I recently lost about 2TB of data on my Synology NAS. Long story short, I ended up having to remove and re-add my volume…which blew away my Sonarr install which had been running well for the past couple months.

This morning I started the process of re-installing Sonarr and have run into a couple issues. I installed Mono and Sonarr from the synocommunity repo. Now when I look at Sonarr in the package center the status is Stopped, even after I’ve tried clicking run several times.

At one point, it said running, but even then I couldn’t access the webpage (got ‘This webpage not available’ message). So after a few tries I stopped the service…and I can’t get it started again.

Any ideas or pointers to setup instructions?

2

Ok - looks like the service is running again…but still can’t get the webpage to load.

3

I’d double check that you’re using the correct port (8989 by default), since that message doesn’t sound like its coming from Sonarr, but your browser as its not able to make a connection.

Not sure if Synology’s have a firewall on them, but check that if they do.

4

Yep - port is correct. Firewall on the Synology is currently off.

5

Note that I can get to the web UI’s for Time Backup and Transmission, so it would appear that this issue is specific to something with Sonarr.

6

And more info - looks like it just takes a while for the Sonarr service to start running. Once I click on run, it takes about 10 minutes for the service to show as running. Wondering if this means it’s running into some issues while getting started.

I’m on version 20150104-4

7

Lets see if the log files show anything, they should be here: /usr/local/nzbdrone/var/.config/NzbDrone/

8

Here is the log file - looks like it registered each time I tried to start it. So I stopped it, the last 2 lines show my last attempt to start the app - looks like it can’t find Nzbdrone.console

 15-1-9 13:58:59.9|Info|Bootstrap|Starting NzbDrone - /volume1/@appstore/nzbdrone/share/NzbDrone/NzbDrone.exe - Version 2.0.0.2594
15-1-9 14:02:32.8|Info|Bootstrap|Starting NzbDrone - /volume1/@appstore/nzbdrone/share/NzbDrone/NzbDrone.exe - Version 2.0.0.2594
15-1-9 14:03:37.0|Info|Bootstrap|Starting NzbDrone - /volume1/@appstore/nzbdrone/share/NzbDrone/NzbDrone.exe - Version 2.0.0.2594
15-1-9 14:04:29.2|Info|Bootstrap|Starting NzbDrone - /volume1/@appstore/nzbdrone/share/NzbDrone/NzbDrone.exe - Version 2.0.0.2594
15-1-9 14:10:25.3|Debug|ProcessProvider|Found 0 processes with the name: NzbDrone.Console
15-1-9 14:12:42.7|Debug|ProcessProvider|Found 4 processes with the name: NzbDrone
15-1-9 14:13:24.1|Info|SingleInstancePolicy|3 instance(s) of NzbDrone are running
15-1-9 14:13:24.4|Warn|SingleInstancePolicy|Another instance of NzbDrone is already running.
15-1-9 14:13:23.8|Debug|ProcessProvider|Found 0 processes with the name: NzbDrone.Console
15-1-9 14:14:21.0|Debug|BrowserService|non-interactive runtime. Won't attempt to open browser.
15-1-9 14:14:23.2|Info|Bootstrap|Application is being terminated. Reason : Another instance is already running
15-1-9 14:14:38.4|Debug|ProcessProvider|Found 0 processes with the name: NzbDrone.Console
15-1-9 14:15:36.6|Debug|ProcessProvider|Found 4 processes with the name: NzbDrone
15-1-9 14:15:41.3|Debug|ProcessProvider|Found 0 processes with the name: NzbDrone.Console
15-1-9 14:16:16.7|Info|SingleInstancePolicy|2 instance(s) of NzbDrone are running
15-1-9 14:16:17.5|Warn|SingleInstancePolicy|Another instance of NzbDrone is already running.
15-1-9 14:16:23.5|Debug|ProcessProvider|Found 3 processes with the name: NzbDrone
15-1-9 14:17:05.3|Info|SingleInstancePolicy|2 instance(s) of NzbDrone are running
15-1-9 14:17:05.7|Warn|SingleInstancePolicy|Another instance of NzbDrone is already running.
15-1-9 14:17:07.2|Debug|BrowserService|non-interactive runtime. Won't attempt to open browser.
15-1-9 14:17:09.2|Info|Bootstrap|Application is being terminated. Reason : Another instance is already running
15-1-9 14:17:28.6|Debug|ProcessProvider|Found 3 processes with the name: NzbDrone
15-1-9 14:17:52.4|Debug|BrowserService|non-interactive runtime. Won't attempt to open browser.
15-1-9 14:17:53.7|Info|Bootstrap|Application is being terminated. Reason : Another instance is already running
15-1-9 14:18:03.5|Info|SingleInstancePolicy|1 instance(s) of NzbDrone are running
15-1-9 14:18:04.2|Warn|SingleInstancePolicy|Another instance of NzbDrone is already running.
15-1-9 14:18:50.0|Debug|BrowserService|non-interactive runtime. Won't attempt to open browser.
15-1-9 14:18:51.2|Info|Bootstrap|Application is being terminated. Reason : Another instance is already running
15-1-9 14:55:27.3|Info|Bootstrap|Starting NzbDrone - /volume1/@appstore/nzbdrone/share/NzbDrone/NzbDrone.exe - Version 2.0.0.2594
15-1-9 15:03:15.5|Debug|ProcessProvider|Found 0 processes with the name: NzbDrone.Console
9

Its just one of the things it checks when it starts, nothing to worry about.

The only weird thing is its running multiple times at the same time. That should only happen if its being started twice.

10

That’s my fault - you’ll notice the long period of time between when I start it and the next log message (about 12 minutes). During that time I wasn’t sure if it had started or not, so I clicked the run button a few more times…Once I saw the log I tried stopping it and clicking run just once - same results.

11

Can you clear your logs and start it up again? I’d like to see the whole startup process logged because right now its missing some pieces and full of confusion.

12

Just got home and the web UI is working now - really slow, but at least it’s working. Not sure why everything is taking so long.