Import error - "Input string was not in a correct format"

Help & Support
#1

Sonarr version (exact version): 2.0.0.4949
Mono version (if Sonarr is not running on Windows): 5.0.1.1
OS: Ubuntu 16.04
((Debug logs)): https://hastebin.com/ofunewitoh.rb
mediainfo output: https://hastebin.com/qepisuluke.go
Description of issue:
Files refuse to import. - The errors are:

Couldn't import episode /path/to/file/obfuscated_filename.mkv: Input string was not in a correct format.

followed by

Unable to parse file on import: [/path/to/file/obfuscated_filename.mkv]

#2

Which version of libmediainfo do you have installed?

Based on the error it’s failing to parse the response from media info correctly, something with the audio channels by the looks of it.

#3

libmediainfo0v5:amd64 0.7.82-1

#4

That release is quite old, 0.7.98.0 is the current release and available in MediaInfo’s repo: https://mediaarea.net/en/MediaInfo/Download/Ubuntu

#5

After updating to 0.7.98, I am still having the same issue with the same error. Any other ideas?

#6

Okay thanks for confirming, looks like this is something we’ll need to clean up on our end.

#7

just got the same error. file stays in queue, I can’t manually import either…
running Version 2.0.0.4990

error log says:
Couldn’t import episode /path/to/file/filename.mkv: Input string was not in a correct format.

#8

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