Finished downloads not moving over to series folder

Help & Support
1

Version
2.0.0.5163
Win 10
https://hastebin.com/oceketehez.sql

Hi, i’ve been having problems over the last month that Sonarr goes out and finds the episode i’m looking for but, sends it to SABnzbd, it donwloads, unpacks, and sits in my completed downloads folder but doesn’t get picked up by Sonarr to rename the file and move it to my media drive (which is on another computer, mapped to the computer that Sonarr is running on, has full access for everyone set in permissions and is on the same workgroup).

I’ve been trying to research and find the answer myself but have had no luck. I’ve reinstalled, reformatted the media computer, re-added all series in Sonarr, changed permissions for the service, and I’m at a loss.

Additionally, the debug log file has some really strange calls in it for shows I’ve never heard of (Direct Talk, Riverdale, Misfit Garage, Blacklist). There are shows I download (Shadow Hunters, The Middle, Better off Ted) that process through perfectly and the files are in the download folder without any corruption but just don’t get moved.

Sonarr sees the mapped share (E: for me), can access the folder structure (and make folders for each series I add), it just can’t move the file over when it’s finished in SABnzbd.

Thanks in advance for your help!

2

Do the downloads sitting in the completed folder show up in Sonarr’s queue (Activity: Queue)?
If they do some insight into the issue will show for the status, if you hover over the icon on the left.
If not, enable ((trace logging)) in Sonarr, clear the log files, restart Sonarr and wait for a few minutes, upload the logs somewhere and link them here. The ((trace logs)) will show extra details on what Sonarr sees from SAB. We’ll also need to know which downloads Sonarr isn’t importing (names in SAB ideally).

This is covered in the ((FAQ)).

3

Thnaks for he quick reply and insight on the FAQ’d issue.

They do not, they only show up in history as “grabbed”, my activity queue is empty.

After enabling and restarting I asked it to download: Better.Off.Ted.S02E12.Swag.the.Dog.720p.WEB-DL.DD5.1.h.264

Here’s the log file: https://codeshare.io/aJAqlX

4

Those logs show less than a second of logging, did you wait a few minutes after restarting Sonarr before posting?

5

Try the link again? It’s showing me 23:47 - 23:54 but you have to scroll.

6

Odd, it loaded now, but previously there were ~7 lines.

The logs show the download completing and showing up in history while extracting:

18-5-3 23:51:59.8|Trace|HttpClient|Res: [GET] http://localhost:8080/api?mode=history&start=0&limit=30&apikey=(removed)&output=json: 200.OK (20 ms)
18-5-3 23:51:59.8|Trace|HttpClient|Response content (1348 bytes): {"history": {"total_size": "3.1 T", "day_size": "18.9 G", "noofslots": 1, "last_history_update": 707, "week_size": "41.6 G", "version": "2.3.3", "slots": [{"action_line": "Unpacking: 48/48", "show_details": "True", "script_log": "", "fail_message": "", "loaded": true, "size": "739.4 MB", "category": "*", "pp": "D", "password": null, "completeness": 0, "script": "Default", "nzb_name": "Better.Off.Ted.S02E12.Swag.the.Dog.720p.WEB-DL.DD5.1.h.264.nzb", "download_time": 87, "storage": "", "has_rating": false, "status": "Extracting", "script_line": "", "completed": 1525405919, "nzo_id": "SABnzbd_nzo_wwewzp", "downloaded": 775287597, "retry": 0, "report": "", "path": "\\\\?\\D:\\Downloads\\incomplete\\Better.Off.Ted.S02E12.Swag.the.Dog.720p.WE", "postproc_time": 0, "name": "Better.Off.Ted.S02E12.Swag.the.Dog.720p.WEB-DL.DD5.1.h.264", "url": "Better.Off.Ted.S02E12.Swag.the.Dog.720p.WEB-DL.DD5.1.h.264.nzb", "bytes": 775287597, "url_info": "", "stage_log": [{"name": "Source", "actions": ["Better.Off.Ted.S02E12.Swag.the.Dog.720p.WEB-DL.DD5.1.h.264.nzb"]}, {"name": "Download", "actions": ["Downloaded in 1 min 27 seconds at an average of 8.4 MB/s<br/>Age: 196d"]}, {"name": "Servers", "actions": ["news.supernews.com=739.2 MB"]}, {"name": "Repair", "actions": ["[2668a4932b664436706dc77e9e03e15d] Quick Check OK"]}]}], "month_size": "38.6 G"}}

Then 90 seconds later it’s gone from history:

18-5-3 23:53:29.5|Trace|HttpClient|Res: [GET] http://localhost:8080/api?mode=queue&start=0&limit=0&apikey=(removed)&output=json: 200.OK (32 ms)
18-5-3 23:53:29.5|Trace|HttpClient|Response content (825 bytes): {"queue": {"noofslots_total": 0, "diskspace2_norm": "34.5 G", "paused": false, "finish": 0, "speedlimit_abs": "", "slots": [], "speed": "0  ", "size": "0 B", "rating_enable": false, "eta": "unknown", "refresh_rate": "1", "start": 0, "version": "2.3.3", "diskspacetotal2": "265.76", "limit": 0, "diskspacetotal1": "265.76", "status": "Idle", "have_warnings": "0", "cache_art": "0", "sizeleft": "0 B", "finishaction": null, "paused_all": false, "quota": "0 ", "have_quota": false, "mbleft": "0.00", "diskspace2": "34.48", "diskspace1": "34.48", "scripts": [], "categories": ["*"], "timeleft": "0:00:00", "pause_int": "0", "noofslots": 0, "mb": "0.00", "loadavg": "", "cache_max": "1073741824", "kbpersec": "0.00", "speedlimit": "100", "cache_size": "0 B", "left_quota": "0 ", "diskspace1_norm": "34.5 G", "queue_details": "0"}}

Looks like the history is being removed before Sonarr can import it. Sonarr relies on the history to know which downloads are complete and ready for import.

7

Thanks, I delved into the underbelly of SAB and found that somehow it was set to delete all jobs on complete. I changed it and saved but it kept switching back. I’ve now reinstalled and it works perfectly!

8

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