Episodes of Tell Me How it Happened are grabbed but no imported

Help & Support
1

Sonarr version (exact version): 2.0.0.5252
Mono version (if Sonarr is not running on Windows): 5.14.0.177
OS: Linux - Synology
Description of issue: Episodes of series “Tell Me How It Happened” (tvdbid: 80650), with scene mapping “Cuéntame cómo Pasó” are grabbed and downloaded, but not are imported.

Also task is not at queue, but it´s at history, I can´t manually import it

Log for grabbed:

> 18-10-19 23:33:17.4|Debug|DownloadDecisionMaker|Processing release 'Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]' from 'HD-SPAIN'
> 
> 18-10-19 23:33:17.4|Debug|Parser|Parsing string 'Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]'
> 
> 18-10-19 23:33:17.4|Trace|Parser|^(?<title>.+?)(?:(?:[-_\W](?<![()\[!]))+S?(?<season>(?<!\d+)(?:\d{1,2})(?!\d+))(?:[ex]|\W[ex]|_){1,2}(?<episode>\d{2,3}(?!\d+|(?:[ex]|\W[ex]|_|-){1,2}\d+))).+?(?:\[.+?\])(?!\\)
> 
> 18-10-19 23:33:17.4|Debug|Parser|Episode Parsed. Cuéntame cómo pasó - S19E14 
> 
> 18-10-19 23:33:17.4|Debug|Parser|Language parsed: Spanish
> 
> 18-10-19 23:33:17.4|Debug|QualityParser|Trying to parse quality for Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]
> 
> 18-10-19 23:33:17.4|Debug|Parser|Quality parsed: SDTV v1
> 
> 18-10-19 23:33:17.4|Debug|Parser|Release Group parsed: 
> 
> 18-10-19 23:33:17.4|Debug|AcceptableSizeSpecification|Beginning size check for: Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]
> 
> 18-10-19 23:33:17.4|Debug|AcceptableSizeSpecification|Item: Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish], meets size constraints.
> 
> 18-10-19 23:33:17.4|Trace|ConfigService|Using default config value for 'maximumsize' defaultValue:'0'
> 
> 18-10-19 23:33:17.4|Debug|MaximumSizeSpecification|Maximum size is not set.
> 
> 18-10-19 23:33:17.4|Debug|LanguageSpecification|Checking if report meets language requirements. Spanish
> 
> 18-10-19 23:33:17.4|Debug|ReleaseRestrictionsSpecification|Checking if release meets restrictions: Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]
> 
> 18-10-19 23:33:17.4|Debug|ReleaseRestrictionsSpecification|[Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]] No restrictions apply, allowing
> 
> 18-10-19 23:33:17.4|Debug|QualityAllowedByProfileSpecification|Checking if report meets quality requirements. SDTV v1
> 
> 18-10-19 23:33:17.4|Debug|MinimumAgeSpecification|Not checking minimum age requirement for non-usenet report
> 
> 18-10-19 23:33:17.4|Debug|RetentionSpecification|Not checking retention requirement for non-usenet report
> 
> 18-10-19 23:33:17.4|Debug|DelaySpecification|Profile does not require a waiting period before download for Torrent.
> 
> 18-10-19 23:33:17.4|Debug|HistorySpecification|Performing history status check on report
> 
> 18-10-19 23:33:17.4|Debug|HistorySpecification|Checking current status of episode [6205] in history
> 
> 18-10-19 23:33:17.4|Debug|DownloadDecisionMaker|Release accepted
> 
> 18-10-19 23:33:17.4|Trace|DownloadDecisionMaker|Processing release 9/58

Log for not imported:

> 18-10-20 00:19:38.3|Debug|Parser|Parsing string 'Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS].mkv'
> 
> 18-10-20 00:19:38.3|Trace|RateLimitService|Rate Limit triggered, delaying '192.168.1.4' for 1.997 sec
> 
> 18-10-20 00:19:38.3|Trace|Parser|^(?<title>.+?)(?:(?:[-_\W](?<![()\[!]))+S?(?<season>(?<!\d+)(?:\d{1,2})(?!\d+))(?:[ex]|\W[ex]|_){1,2}(?<episode>\d{2,3}(?!\d+|(?:[ex]|\W[ex]|_|-){1,2}\d+))).+?(?:\[.+?\])(?!\\)
> 
> 18-10-20 00:19:38.3|Debug|Parser|Episode Parsed. Cuéntame cómo pasó - S19E14 
> 
> 18-10-20 00:19:38.3|Debug|Parser|Language parsed: English
> 
> 18-10-20 00:19:38.3|Debug|QualityParser|Trying to parse quality for Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS].mkv
> 
> 18-10-20 00:19:38.4|Trace|ConfigService|Using default config value for 'downloadedepisodesfolder' defaultValue:''
> 
> 18-10-20 00:19:38.4|Trace|DownloadedEpisodesCommandService|Drone Factory folder is not configured
> 
> 18-10-20 00:19:38.3|Debug|Parser|Quality parsed: SDTV v1
> 
> 18-10-20 00:19:38.4|Trace|CommandQueueManager|Updating command status
> 
> 18-10-20 00:19:38.4|Debug|Parser|Release Group parsed: 
> 
> 18-10-20 00:19:38.4|Debug|VideoFileInfoReader|Getting media info from /downloads/Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS].mkv
> 
> 18-10-20 00:19:38.4|Trace|MediaInfo|Read file offset 0-212992 (212992 bytes)
> 
> 18-10-20 00:19:38.4|Trace|MediaInfo|Read file offset 5307443809-5307460193 (16384 bytes)
> 
> 18-10-20 00:19:38.4|Trace|MediaInfo|Read file offset 5307605959-5307607115 (1156 bytes)
> 
> 18-10-20 00:19:38.4|Trace|MediaInfo|Read a total of 230532 bytes (0.0%)
> 
> 18-10-20 00:19:38.5|Debug|AggregateQuality|Using quality: HDTV-1080p v1
> 
> 18-10-20 00:19:38.5|Debug|EpisodeTitleSpecification|Episode aired more than 1 day ago
> 
> 18-10-20 00:19:38.5|Trace|ConfigService|Using default config value for 'skipfreespacecheckwhenimporting' defaultValue:'False'
> 
> 18-10-20 00:19:38.5|Debug|SameFileSpecification|No existing episode file, skipping
> 
> 18-10-20 00:19:38.5|Debug|Parser|Parsing string 'Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]'
> 
> 18-10-20 00:19:38.5|Trace|Parser|^(?<title>.+?)(?:(?:[-_\W](?<![()\[!]))+S?(?<season>(?<!\d+)(?:\d{1,2})(?!\d+))(?:[ex]|\W[ex]|_){1,2}(?<episode>\d{2,3}(?!\d+|(?:[ex]|\W[ex]|_|-){1,2}\d+))).+?(?:\[.+?\])(?!\\)
> 
> 18-10-20 00:19:38.5|Debug|Parser|Episode Parsed. Cuéntame cómo pasó - S19E14 
> 
> 18-10-20 00:19:38.5|Debug|Parser|Language parsed: Spanish
> 
> 18-10-20 00:19:38.5|Debug|QualityParser|Trying to parse quality for Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS] [spanish]
> 
> 18-10-20 00:19:38.5|Debug|Parser|Quality parsed: SDTV v1
> 
> 18-10-20 00:19:38.5|Debug|Parser|Release Group parsed: 
> 
> 18-10-20 00:19:38.5|Debug|GrabbedReleaseQualitySpecification|Quality for grabbed release (SDTV v1) does not match the quality of the file (HDTV-1080p v1)
> 
> 18-10-20 00:19:38.5|Debug|MatchesFolderSpecification|No folder ParsedEpisodeInfo, skipping check
> 
> 18-10-20 00:19:38.5|Debug|VideoFileInfoReader|Getting media info from /downloads/Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS].mkv
> 
> 18-10-20 00:19:38.5|Trace|MediaInfo|Read file offset 0-212992 (212992 bytes)
> 
> 18-10-20 00:19:38.5|Trace|MediaInfo|Read file offset 5307443809-5307460193 (16384 bytes)
> 
> 18-10-20 00:19:38.5|Trace|MediaInfo|Read file offset 5307605959-5307607115 (1156 bytes)
> 
> 18-10-20 00:19:38.5|Trace|MediaInfo|Read a total of 230532 bytes (0.0%)
> 
> 18-10-20 00:19:38.5|Debug|DetectSample|Runtime is over 90 seconds
> 
> 18-10-20 00:19:38.5|Trace|ConfigService|Using default config value for 'downloadclientworkingfolders' defaultValue:'_UNPACK_|_FAILED_'
> 
> 18-10-20 00:19:38.5|Debug|ImportDecisionMaker|File rejected for the following reasons: [Permanent] File quality does not match quality of the grabbed release
> 
> 18-10-20 00:19:38.5|Trace|ConfigService|Using default config value for 'removecompleteddownloads' defaultValue:'False'
2

Please upload the logs elsewhere and link to them here next time.

Quality for grabbed release (SDTV v1) does not match the quality of the file (HDTV-1080p v1)

That’s the issue, you can use manual import from Activity: Queue to import it, or Wanted: Missing if it’s not still in the queue.

3

Many thanks @markus101 for your fast answer.

I down quality requirements to SD because file and torrent are named as 1080i, and then it not match to 720p or 1080p profile.

file name:
Cuéntame cómo pasó - 19x14 [343] La antena colectiva [HDTV 1080i AVC MP2 2.0 Sub][GrupoHDS]

But, how Sonarr now that is a 1080 file, when it name is 1080i?

Could I resolve this issue to get automatic import?

Manual import worked ok. Many thanks.

4

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