Crashes constantly when using UI

Help & Support
#1

Sonarr version (exact version): 2.0.0.4427
Mono version (if Sonarr is not running on Windows): 4.6.2 (Stable 4.6.2.7/08fd525 Mon Nov 21 12:08:40 UTC 2016)
OS: Ubuntu server 15.04
((Debug logs)): http://pastebin.com/JzqgP8Et

Hi,

Whenever I try to use the UI after a couple of clicks to different pages it freezes up and I get the four white circles moving across the screen. The only way to fix this is to physically reload the page and then it works again for a few more clicks. It also happens when I try to search for multiple episodes at once, it will find 1 or 2 and then just freeze.

If I do not use the UI I have no issues and sonar happily finds new shows automatically for me, it is only when I try to interact with it that I have problems.

I have tried numerous mono versions and this did not cure the issues.

I have deleted my logs opened sonar and within 1minute it becomes unusable. I have attached the logs for this one minute. Does anyone know what my issue is?

#2

You’ll need to capture standard output and error logs from the mono process to see why it’s crashing, since logging stops when mono stops the Sonarr logs don’t have any details.

#3

Thanks for the reply. How would I go about capturing these logs?

#4

Google has many results for how to accomplish that, but this is a simple one.

#5

In the sonar logs I am now getting:

[v2.0.0.4472] NzbDrone.Api.REST.NotFoundException: NotFound
at NzbDrone.Api.Queue.QueueActionModule.GetTrackedDownload (System.Int32 queueId) [0x00016] in <4593134493e24fb9b6fdf788b485e699>:0
at NzbDrone.Api.Queue.QueueActionModule.Remove (System.Int32 id) [0x0020b] in <4593134493e24fb9b6fdf788b485e699>:0
at NzbDrone.Api.Queue.QueueActionModule.<.ctor>b__7_0 (System.Object x) [0x0008c] in <4593134493e24fb9b6fdf788b485e699>:0
at (wrapper dynamic-method) System.Object:CallSite.Target (System.Runtime.CompilerServices.Closure,System.Runtime.CompilerServices.CallSite,System.Func`2<object, object>,object)
at Nancy.Routing.Route+<>c__DisplayClass4.b__3 (System.Object parameters, System.Threading.CancellationToken context) [0x00049] in <63c44d6f8d7e4f339a987bf9eb94d931>:0

17-1-5 12:18:28.5|Warn|NzbDroneErrorPipeline|API Error

#6

You’d see that if you’re trying to remove a download through the UI (Activity: Queue) that has already been removed, or if an API consumer is trying to remove something that doesn’t exist.

#7

I see. It seems if I run “mono --debug /opt/NzbDrone/NzbDrone.exe” I have no issues at all. The problem is when sonar is run via automatically via the sonarr.service systemd script.

#8

Is it running as the same user?
Sounds like something in that startup script changes how mono / Sonarr are running in some way.

#9

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