Couldn't Import File - File doesn't exist - FreeNAS with Sonarr

Help & Support
1

Hello all. I am using FreeNAS that is hosting my files another machine. Recently I noticed that I am getting an error when I am trying to import files and then rename them. Here are the details.

Message:

Couldn’t import file. /var/db/sabnzbd/Downloads/complete/tv/Modern.Family.S04E01.HDTV.x264-2HD: File doesn’t exist: /var/db/sabnzbd/Downloads/complete/tv/Modern.Family.S04E01.HDTV.x264-2HD

Exception:

System.IO.FileNotFoundException: File doesn’t exist: /var/db/sabnzbd/Downloads/complete/tv/Modern.Family.S04E01.HDTV.x264-2HD
at NzbDrone.Common.Disk.DiskProviderBase.GetFileSize (System.String path) [0x00000] in :0
at NzbDrone.Core.MediaFiles.EpisodeImport.ImportDecisionMaker+d__0.MoveNext () [0x00000] in :0

I double checked the file paths on SABnzbd and the on Sonarr and here are the destinations and source from the FreeNAS GUI:

SABnzbd Source: /mnt/volume1/media/Downloads
SABnzbd Destination: /var/db/sabnzbd/Downloads

Sonarr Source: /mnt/volume1/jails/sabnzbd_1/var/db/sabnzbd/Downloads/complete
Sonarr Destination: /media/Downloads/complete

And here is the configuration settings from the SABnzbd interface:

Default Base Folder: /var/db/sabnzbd

Temporary Download folder: Downloads/incomplete
Completed Download folder: Downloads/complete

File permissions for completed downloads: 777

Finally, here are the Drone Factory options in Sonarr:

Drone Factory: /media/Downloads/complete/
Drone Factory Interval: 1

Any help would be greatly appreciated.

Thanks!

2

Don’t use Drone Factory.

If the path that SAB reports is different than the path that Sonarr will use to import files from, setup a Remote Path Mapping.

Your path descriptions are pretty confusing, especially since you’ve pointed Sonarr’s Drone Factory at the destination path for Sonarr, which I assume would be for completed shows, that were set when the series was added.

3

Okay here is what I did because it was confusing to me, too. But for a while it worked. So I made some changes.

SABnzbd and Sonarr are both on the FreeNAS box and should be pointing to the same destination path - so I didn’t enter anything in Remote Path Mapping.

I deleted the file path from Drone Factory and the Drone Factory Interval is 0.

I also changed the Destination path for Sonarr in the FreeNAS UI to just /media.

/media is the “root” folder which inside has the Downloads folder and inside that has “complete/tv”.

The SABnzbd Source is still: /mnt/volume1/media and the Destination is: /media

So now, I am getting the following error:

Import failed, path does not exist or is not accessible by Sonarr: /var/db/sabnzbd/Downloads/complete/tv/Modern.Family.S04E01.HDTV.x264-2HD

4

You need to make the SAB Destination path and the Sonarr Source path the same thing, either through FreeNAS or through a Remote Path Mapping.

SAB will put files in its destination folder and Sonarr will pick them up from there.

5

Strange, I confirmed that both the SAB Destination path and the Sonarr Source path are the same thing through FreeNAS and yet, I am still getting this:

Modern.Family.S04E01.HDTV.x264-2HD
No files found are eligible for import in /var/db/sabnzbd/Downloads/complete/tv/Modern.Family.S04E01.HDTV.x264-2HD

As well as the error:

Import failed, path does not exist or is not accessible by Sonarr: /var/db/sabnzbd/Downloads/complete/tv/Modern.Family.S04E01.HDTV.x264-2HD

6

Looks like a permissions issue, does Sonarr have full access to that path?

7

I thought it did. I went to Settings and at the bottom set Permissions to Yes:

File chmod mask: 644
Folder chmod mask: 777

Should I add anything to chown User and chown Group sections? I installed this via a plugin so I don’t know if or what user and group I should use.

8

That doesn’t give Sonarr permissions to the files, it only sets permissions when it imports files, the OS handles the existing permissions…

9

Thank you so much! After so much trial and error, I finally got it to work!

By the way, I didn’t bother messing with the permissions.

I used the Remote Path Mapping option and after figuring out exactly what I needed to enter in each section, it imported the episodes correctly.

Here’s what I did:

Host: [IP of SABnzbd] - e.x. 192.168.0.3
Remote Path: exact file location (copied from the Folders tab in the SABnzbd options) - e.x., Downloads/complete
Local Path: the file location I mounted to point to the Remote Path above - e.x., /media/Downloads/

10

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