Couldn't import episode linux mint

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#1

Sonarr version (exact version): 2.0.0.5338
Mono version (if Sonarr is not running on Windows):6.0.0.327

OS: Linux Mint 19
Debug logs:

Couldn't import episode /media/Downloads/Torrents/Teen.Wolf.S06E16.HDTV.x264-SVA[eztv].mkv: Access to the path is denied.

Exception
System.UnauthorizedAccessException: Access to the path is denied. ---> System.IO.IOException: Operation not permitted
   --- End of inner exception stack trace ---
  at Interop.ThrowExceptionForIoErrno (Interop+ErrorInfo errorInfo, System.String path, System.Boolean isDirectory, System.Func`2[T,TResult] errorRewriter) [0x00014] in <7b90a8780ac4414295b539b19eea7eea>:0 
  at Interop.CheckIo (System.Int64 result, System.String path, System.Boolean isDirectory, System.Func`2[T,TResult] errorRewriter) [0x0000a] in <7b90a8780ac4414295b539b19eea7eea>:0 
  at Interop.CheckIo (System.Int32 result, System.String path, System.Boolean isDirectory, System.Func`2[T,TResult] errorRewriter) [0x00000] in <7b90a8780ac4414295b539b19eea7eea>:0 
  at System.IO.FileSystem.CopyFile (System.String sourceFullPath, System.String destFullPath, System.Boolean overwrite) [0x00052] in <7b90a8780ac4414295b539b19eea7eea>:0 
  at System.IO.File.Copy (System.String sourceFileName, System.String destFileName, System.Boolean overwrite) [0x00062] in <7b90a8780ac4414295b539b19eea7eea>:0 
  at NzbDrone.Common.Disk.DiskProviderBase.CopyFileInternal (System.String source, System.String destination, System.Boolean overwrite) [0x00000] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:208 
  at NzbDrone.Mono.Disk.DiskProvider.CopyFileInternal (System.String source, System.String destination, System.Boolean overwrite) [0x00076] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Mono\Disk\DiskProvider.cs:129 
  at NzbDrone.Common.Disk.DiskProviderBase.CopyFile (System.String source, System.String destination, System.Boolean overwrite) [0x000bc] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskProviderBase.cs:203 
  at NzbDrone.Common.Disk.DiskTransferService.TryCopyFileTransactional (System.String sourcePath, System.String targetPath, System.Int64 originalSize) [0x00108] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:462 
  at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, NzbDrone.Common.Disk.TransferMode mode, System.Boolean overwrite, NzbDrone.Common.Disk.DiskTransferVerificationMode verificationMode) [0x0034a] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:289 
  at NzbDrone.Common.Disk.DiskTransferService.TransferFile (System.String sourcePath, System.String targetPath, NzbDrone.Common.Disk.TransferMode mode, System.Boolean overwrite, System.Boolean verified) [0x0000e] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Common\Disk\DiskTransferService.cs:196 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.TransferFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Tv.Series series, System.Collections.Generic.List`1[T] episodes, System.String destinationFilePath, NzbDrone.Common.Disk.TransferMode mode) [0x0012c] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:119 
  at NzbDrone.Core.MediaFiles.EpisodeFileMovingService.CopyEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode) [0x0006b] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeFileMovingService.cs:94 
  at NzbDrone.Core.MediaFiles.UpgradeMediaFileService.UpgradeEpisodeFile (NzbDrone.Core.MediaFiles.EpisodeFile episodeFile, NzbDrone.Core.Parser.Model.LocalEpisode localEpisode, System.Boolean copyOnly) [0x00167] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\UpgradeMediaFileService.cs:72 
  at NzbDrone.Core.MediaFiles.EpisodeImport.ImportApprovedEpisodes.Import (System.Collections.Generic.List`1[T] decisions, System.Boolean newDownload, NzbDrone.Core.Download.DownloadClientItem downloadClientItem, NzbDrone.Core.MediaFiles.EpisodeImport.ImportMode importMode) [0x00281] in M:\BuildAgent\work\5d7581516c0ee5b3\src\NzbDrone.Core\MediaFiles\EpisodeImport\ImportApprovedEpisodes.cs:108

Description of issue:
I already tried to put permissions on the folders as they say in other posts but still denying me access any help?

This happens in all the downloads that are made

#3
  • Information on the log files is here: https://github.com/Sonarr/Sonarr/wiki/Log-Files
  • Make sure debug logging is enabled in settings
  • Post the log file, not a line or two, or just the error from the Logs table
  • Post the full log to hastebin/pastebin/dropbox/google drive or something similar and link it here
  • Do not post them directly here. Post in .txt not .doc, .rtf or some other formatted document

Please post the log files as requested next time.

Given Sonarr got to the point where it tried to copy the file, my guess is it can’t write to the destination folder/path (that path is logged in the debug logs, that’s either because the permissions don’t allow it to, or it’s an issue with mono 6 + SMB shares.

#4

I put the log as it should be but I already put permissions to the folders that Sonarr occupies and still sending me the same error, some way that you can help me to solve this ???

https://drive.google.com/drive/folders/1Cvfx9llaPoQ0IKj4KIEjw-X59ChYhN31?usp=sharing

By the way they are different hard drives where I download them where I store them

#5

My first suggestion is to try downgrading mono to 5.x (I think 5.20 is the latest). There are definitely issues with 6.x, mostly with SMB shares, but not exclusive to using them.

Beyond that look at the debug logs for the destination paths and confirm the permissions there.

#6

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