Connection Issues

Help & Support
1

I’m not sure what has happened, but I had automatic updates on and on Monday this week the whole program just would not restart.

I’m running on a Synology NAS, so checked for Mono and Sonarr updates and updated to what looks like 3.10.04 and 2.0.0.3004 respectively. Like most other Synology users I have the permissions issues, so I went and changed the ownership of nzbdrone in /volume1/@appstore and the user in the start-stop-status script, so the program starts up fine now, but for some reason it can’t connect to anything and therefore isn’t able to do anything.

I’ve attached a copy of the logs, hopefully somebody could point me in the right direction as to how I might resolve this.

System.Net.WebException: Error: ConnectFailure (Connection timed out) ---> System.Net.Sockets.SocketException: Connection timed out
  at System.Net.Sockets.Socket.Connect (System.Net.EndPoint remoteEP) [0x000f1] in /spksrc/native/mono/work-native/mono-3.10.0/mcs/class/System/System.Net.Sockets/Socket_2_1.cs:1249 
  at System.Net.WebConnection.Connect (System.Net.HttpWebRequest request) [0x0019b] in /spksrc/native/mono/work-native/mono-3.10.0/mcs/class/System/System.Net/WebConnection.cs:213 
  --- End of inner exception stack trace ---
  at System.Net.HttpWebRequest.EndGetResponse (IAsyncResult asyncResult) [0x00065] in /spksrc/native/mono/work-native/mono-3.10.0/mcs/class/System/System.Net/HttpWebRequest.cs:971 
  at System.Net.HttpWebRequest.GetResponse () [0x0000e] in /spksrc/native/mono/work-native/mono-3.10.0/mcs/class/System/System.Net/HttpWebRequest.cs:985 
  at NzbDrone.Common.Http.HttpClient.Execute (NzbDrone.Common.Http.HttpRequest request) [0x00160] in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:86

Cheers

2

Its timing out connecting to the external web services, but there isn’t any more information available. There has not been an automatic update to Sonarr on the master branch in some time so its not update related.

Is Sonarr able to connect to your download client? Sounds like the system doesn’t have internet access, but there isn’t much that I’m basing that on beyond the fact that DNS seems to work (not getting lookup errors) and you can connect to it, so local network access seems to work.

3

To be honest, it’s not doing much of anything (may have been mistaken with the auto date, assumed it was as one day was working then next not)…

It won’t even refresh the series data and for some reason it will only start when I uninstall and reinstall it?

I’ll try to get it going again and let you know and the download client connection.

4

How weird, I managed to get it started again and everything seems to be working fine…

Panic over, cheers markus!! :see_no_evil: