Can't load the Settings page. First time install

Sonarr version (exact version): 2.0.0.4326
OS: Windows 10 x64
((Debug logs)): http://pastebin.com/jeAkwwhB
Description of issue: It’s the first time installing your application. So, I downloaded it from your homepage ( https://sonarr.tv/ ) and installed. After the installation complete, it started cmd.exe (i think console thingy) then it disappeared, and then it started browser with http://localhost:8989/. But the thing is, nothing works on that local site. Calendar is empty, and settings can not be loaded. Just balls running around. After waiting 5 mins i tried another browser (iexplorer) and still the same thing. Never seen the “register” section at all. Reinstalled, started console version then simple version with admin access, started ServiceInstall.exe again etc etc. Still nothing helps to load Settings.

Thank you very much for the help, great support.

o/

That’s a great way to ask for help, we spend our free time working on Sonarr as well as supporting it. While I realize you’re frustrated there are much better ways to bump the thread and not piss the people that are going to be able to help you off.

Which browser did you initially load Sonarr with?
Which anti-virus/firewall software do you have installed on that system?

Tried on Chrome Stable, Internet Explorer and Microsoft Edge. I don’t have any antivirus.

After the failure I’ve clean installed Windows 10 x64 and still no change. I’m behind 2 routers so i thought that might be the problem. Closed the Wi-Fi and connected to main router with ethernet cable, but still no change. Stuck at Settings page. Dunno what could be the problem. Even logs are clean as you can see. I can share my TeamViewer link if any knows how to fix it.

In Chrome with Sonarr open to the main page (not settings), open up the Developer Console (F12), then navigate to Settings.

Then on the Console and Network tabs do you see anything red? (You can filter the console tab to only show errors), the network tab will require you to scroll through, but it shouldn’t have too much in there).

Yep, there’s an error on console. Also in Network tab “indexer” is red with status 404.

Of course now that I know what to look for I see the error in the logs as well:

16-9-15 07:19:49.5|Debug|Api|[GET] /api/config/indexer: 404.NotFound (38 ms)

Might need to take you up on this to investigate further.

How do you have Sonarr running?
Do you see the same issue if you run it another way (as a service if running an exe directly or vice-versa)?

Yeah teamviewer would be perfect but I don’t know how to send my tw info with private message on this platform.

I tried starting desktop icon, NzbDrone.exe and NzbDrone.Console.exe with admin privileges and all the same result. (Don’t know how to start as service, I just tried running ServiceInstall.exe couple of times.)

You click on the username and then message. Sent you a PM.

Found it!

Turns out we were converting Indexer (capital I) to indexer, except when i was a different character, such as with the Turkish language, so the UI was asking for an API endpoint that existed under a different name.

The fix is currently in the develop release 2.0.0.4341, you can switch to it by stopping Sonarr and changing the branch in config.xml which is in the ((AppData Directory)) of Sonarr.

Change the line:
<Branch>master</Branch>

to:
<Branch>develop</Branch>

Then start Sonarr and go to System: Update in the UI and install the latest release.

2 Likes

Wow it worked! :slight_smile: Thank you very much for all the help man. And I’m sorry for being an ass at first but it seems what I wrote was true, it’s really great support :slight_smile:

1 Like

You’re very welcome, thanks for your patience and time getting it sorted.

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.