Can't get Sonarr to rename and move my episodes

Help & Support
1

As the title says I can’t get Sonarr to rename and move my episodes. I have completed download handling on but maybe I have it set up wrong?

My download client is SABnzbd Im running everything with docker on UnRAID.

2

Need trace logs to see what’s going on.

3

what is the best way to post the log files?

4

Pastebin/hastebin a couple minutes worth of them.

5

Here it is
log

6

Is Completed Download Handling enabled in Sonarr?
Is the tv category set in Sonarr’s SAB settings?

7


Yes to both.

8

The tv category is set in Sonarr’s SAB settings though?

9

Yes but does it have to be lowercase?

10

Well I made TV lowercase and it now reads that the download finished and tries to rename everything I’m assuming but it says “No files found are eligible for import” any ideas?

11

Yeah, its case sensitive.

Debug logs should help track down this issue, getting somewhere.

12

It says file doesn’t exist?

15-3-2 03:04:08.3|Error|ImportDecisionMaker|Couldn't import file. /downloads/complete/tv/Once.Upon.a.Time.S04E13.720p.HDTV.X264-DIMENSION

System.IO.FileNotFoundException: File doesn't exist: /downloads/complete/tv/Once.Upon.a.Time.S04E13.720p.HDTV.X264-DIMENSION
  at NzbDrone.Common.Disk.DiskProviderBase.GetFileSize (System.String path) [0x00000] in <filename unknown>:0 
  at NzbDrone.Core.MediaFiles.EpisodeImport.ImportDecisionMaker+<GetDecisions>d__0.MoveNext () [0x00000] in <filename unknown>:0

I can see the file there though.

13

Permissions is a likely cause.

You should also run ono with the --debug switch, its required if you ever have errors and we need to see the log files (so we can see the line numbers).

14

I have the completed downloads permissions set to 777 in SABnzbd.

15

Is that what you see if you do ls -l on the /downloads/complete/tv/ folder?

16

I get

drwxrwxrwx 1 nobody users 432
drwxrwxrwx 1 nobody users 496
drwxrwxrwx 1 nobody users 448

on the three folders that are in my tv folder

17

What about that folder and any files inside?

18

here is the folder structure

downloads/nzb/complete/tv//file.mkv

drwxr-xr-x 1 kry users 48 Mar 2 22:04 Downloads/
drwxr-sr-x 1 kry users 104 Mar 3 00:46 nzb/
drwxrwsrwx 1 nobody users 96 Mar 3 02:03 complete/
drwxr-sr-x 1 kry users 112 Mar 3 02:09 tv/
drwxrwxrwx 1 nobody users 416 Mar 3 02:09 (NameOfFolderDownloaded)
-rw-rw-rw- 1 nobody users 2134178965 Mar 2 04:01 (downloadedMKVfile)

19

Sorry for the delay, its still beneficial for us to see debug logs to see exactly whats going on here. It appears that Sonarr might be seeing the file then doesn’t later, not 100% sure, which is why the debug logs will help.

20

Here are the debug logs.

Could the problem be that on my download client in sonarr I have the host set to the ip of the machine and not as local host? It won’t see it if it says local host but I will see it if I put the ip for some reason.