Cannot connect to Sonarr while on TunnelBear VPN

Help & Support
1

I use TunnelBear for VPN, which works well overall. However, when I’m connected to TunnelBear, I cannot access certain Sonarr subdomains and cannot use the app to search for shows.

For example, with the VPN on, I can access Sonarr.tv with no issue, but get a timeout on http://wiki.sonarr.tv. I also get a timeout when trying to download Sonarr from download.sonarr.tv/…

I downloaded and installed Sonarr off the VPN, but when I attempt to search for shows on VPN, I get this error:

Unable to connect to the remote server: Unable to connect to the remote server

With detail:

System.Net.WebException: Unable to connect to the remote server ---> System.Net.Sockets.SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 91.121.43.180:80 at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception) --- End of inner exception stack trace --- at System.Net.HttpWebRequest.GetResponse() at NzbDrone.Common.Http.Dispatchers.ManagedHttpDispatcher.GetResponse(HttpRequest request, CookieContainer cookies) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\Dispatchers\ManagedHttpDispatcher.cs:line 54 at NzbDrone.Common.Http.Dispatchers.FallbackHttpDispatcher.GetResponse(HttpRequest request, CookieContainer cookies) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\Dispatchers\FallbackHttpDispatcher.cs:line 57 at NzbDrone.Common.Http.HttpClient.Execute(HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 70 at NzbDrone.Common.Http.HttpClient.Get[T](HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 193 at NzbDrone.Core.MetadataSource.SkyHook.SkyHookProxy.SearchForNewSeries(String title) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MetadataSource\SkyHook\SkyHookProxy.cs:line 88

It also fails to load the list of updates in /system/updates, it just spins forever. So it only seems to be affecting certain Sonarr subdomains? I’m pretty lost on where to start. I have tried multiple VPN countries, none of which work. If I turn the VPN off, everything seems to work like a charm, but I haven’t tried that for very long for obvious reasons. I’ve also tried to access the subdomains (wiki.sonarr, download.sonarr) from multiple computers with TunnelBear turned on, each with the same time out failure.

Any input would be great. Thanks everyone!

2

Sounds like your VPN connection is unable to reach our server, we don’t block any connections though.

Our server IP is: 91.121.43.180 check if you can ping it while connected to the VPN.

3

I figured you must not block any connections, that’s why I’ve found it so odd.

As expected, I can ping that IP no problem when disconnected, but I tried 2 different locations just now and could not ping it from either while on the VPN. It times out almost immediately. Strange… any ideas?

4

They said they don’t support bittorrent in their website, so sonarr server might be flagged.

I just pick the test 500MB and yes the sonarr address is unreachable.

5

Might be worth contacting their support, but otherwise I’m not sure.

6

Thanks guys, that was the problem. Since everything was working fine with Couch Potato and a few other services, I didn’t think that would be the problem but I tested it with another VPN and everything is working great now. Thanks very much for your help.

7

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