Cannot Add Series - Error log shows

Help & Support
1

I am getting the following error in my log when i attempt to add a new series.

Any idea what may have caused this issue?

Log entry error message below:

==============

Message
The remote name could not be resolved: ‘thetvdb.com’: The remote name could not be resolved: ‘thetvdb.com’

Exception
System.Net.WebException: The remote name could not be resolved: 'thetvdb.com’
at System.Net.HttpWebRequest.GetResponse()
at NzbDrone.Common.Http.HttpClient.Execute(HttpRequest request) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Common\Http\HttpClient.cs:line 94
at TVDBSharp.Models.DAO.DataProvider.GetXDocumentFromUrl(String url) in m:\BuildAgent\work\6c3239faf2b92630\src\TVDBSharp\Models\DAO\DataProvider.cs:line 48
at TVDBSharp.Models.DAO.DataProvider.Search(String query) in m:\BuildAgent\work\6c3239faf2b92630\src\TVDBSharp\Models\DAO\DataProvider.cs:line 38
at TVDBSharp.Models.Builder.Search(String query, Int32 results) in m:\BuildAgent\work\6c3239faf2b92630\src\TVDBSharp\Models\Builder.cs:line 63
at NzbDrone.Core.MetadataSource.TvDbProxy.SearchTvdb(String title) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MetadataSource\TvDbProxy.cs:line 61
at NzbDrone.Core.MetadataSource.TvDbProxy.SearchForNewSeries(String title) in m:\BuildAgent\work\6c3239faf2b92630\src\NzbDrone.Core\MetadataSource\TvDbProxy.cs:line 68

2

Thats a problem with DNS on your system. Are you able to load thetvdb.com on the same system as Sonarr is running?

3

Ok, thanks!

My VPN had connected to a different region, and apparently that VPN exit point did not have access to thetvdb.com

Once I recycled the VPN and it connected to a new location, everything worked great.

Thanks!